[otrs] Stats showing weird symbols

Hey there! I'm having some problems with a stat, basically is showing weird symbols were there should be an accent. My users use Spanish as a language so, a lot of words have accents. Thanks and regards María Alejandra Piedra -

Re: [otrs] how to use otrs tickets types/layouts

Hi, On 04.08.2010, at 11:47, Norbert Bede wrote: > i'm little confused, because there are some fields which has own reason to > use on incidents, but not usable on problems or general question ticket. > I'm looking for something as record type (separate layout on the same > object), where each

Re: [otrs] Exporting some tickets from one OTRS server to another

Hi, On 02.08.2010, at 09:58, Amit Sharma wrote: > I have two servers of OTRS running in my office. > I would like to export tickets of some queues from Server 1 and import into > Server 2. Both are running version 2.4.7 on Linux. > Is it possible? How? This is not possible with any OTRS stand

Re: [otrs] Customer's response becomes a new ticket

Hi, On 02.08.2010, at 11:12, Ruslan wrote: > OTRS 2.4.7. became to treat the customer's response as a new ticket. > It happens when the customer replies without changing the ticket subject. > Any help would be appreciated. > Thanks you. Doublecheck the Queue configuration for follow up option. D

[otrs] changing the email address of ticket notifications

I've set up a gmail account for receiving and sending tickets to our OTRS system. But ticket notifications to agents get sent out from another address -- the default o...@shambhala.org address. Email from our server gets marked as spam a lot (our server team are volunteers, and have no time

[otrs] Stop Processing requests that have multiple adddresses

Hi All, Is there a way to stop requests coming into OTRS when there are multiple address in the To, CC or Bcc fields please? Thank you. Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.o

Re: [otrs] LDAP

Thank you!! -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Udo Bretz Sent: 04 August 2010 15:30 To: User questions and discussions about OTRS. Subject: Re: [otrs] LDAP This needs to be added in Kernel/Config.pm On 04.08.2010 15:13, Marretta, Ro

[otrs] Scheduled CI export

Hello every one. At last! in our It department we implemented the way to export and keep an actualized information about our AD computers. The way is - Using Group policies, gather information about computer names and hardware with Everest software and copy it to *csv files. (Every time after Gr