Re: [otrs] RES: Service items is not shown in ticket form

Thanks a lot. It works. Best Regards Ferdinandus Rudijanto Email: frudija...@yahoo.com From: Felipe Boquetti de Oliveira Braga To: frudija...@yahoo.com; User questions and discussions about OTRS. Sent: Sat, August 7, 2010 1:36:35 AM Subject: RES: [otrs]

[otrs] RES: Service items is not shown in ticket form

>From http://forums.otrs.org/viewtopic.php?f=61 &t=4779&p=20121: "please make sure you link services to customer users, or set default services, via Admin > Services" * the relation between costumer and services is on the section "C

Re: [otrs] OTRS 2.4 Auto Response Limit

Thanks, this is great information. I see your point about it not being a workaround. Guess I'm too used to the terminology from making other software work the way I need it to work. Not used to having something that has the functionality already built-in. :) Thanks again. Derek _

[otrs] Service items is not shown in ticket form

Dear all I'm really new in OTRS. I like this application since it helps to manage the IT problems in my company. Now I just installed the ITSM modules. I saw new fields are added in the ticket form, e.g. Service and SLA. I added Services and SLAs, but when I create a ticket, I don't see the Se

Re: [otrs] OTRS 2.4 Auto Response Limit

Hi, On 06.08.2010, at 18:59, Bannard, Derek wrote: > Is it possible to have a built-in option to check for this looping, or have a > filter area to put e-mail addresses to not send auto response e-mails to. > > Something in a GUI would be great… so I don’t take down another OTRS > deployment s

Re: [otrs] OTRS 2.4 Auto Response Limit

Yes, it is good. Is it possible to have a built-in option to check for this looping, or have a filter area to put e-mail addresses to not send auto response e-mails to. Something in a GUI would be great... so I don't take down another OTRS deployment server... again. LOL Someone once told me..

Re: [otrs] OTRS 2.4 Auto Response Limit

Nils, Yes, it works perfectly. (And for everyone else, Nils gets credit for the design, not me. J ) Geoff From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Friday, August 06, 2010 9:51 AM To: User questions and discussions about OTRS.

Re: [otrs] OTRS 2.4 Auto Response Limit

Thanks Geoff, appreciate you sharing this info and that it's working in a real-world environment. Derek From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Allen, Geoff Sent: Friday, August 06, 2010 10:08 AM To: User questions and discussio

Re: [otrs] OTRS 2.4 Auto Response Limit

Hi Geoff, On 06.08.2010, at 18:07, Allen, Geoff wrote: > Here’s an outline of our setup. > > In “Status” on the admin page add a new status called “open-no-reply” that is > of type “open”. > > In “Notification (Event)” our auto-replies reply if the state is “open” but > not if it is “open-no

Re: [otrs] OTRS 2.4 Auto Response Limit

Here's an outline of our setup. In "Status" on the admin page add a new status called "open-no-reply" that is of type "open". In "Notification (Event)" our auto-replies reply if the state is "open" but not if it is "open-no-reply". In "Postmaster Filter" we have a rule that says if the

Re: [otrs] OTRS 2.4 Auto Response Limit

That's a good idea, on both counts. Where can I make these changes to see which one would be the best fit? Derek From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Allen, Geoff Sent: Friday, August 06, 2010 9:47 AM To: User questions and

Re: [otrs] OTRS 2.4 Auto Response Limit

I can think of a few options. Do you need to reply to the original notification? If not, you could use a Postmaster filter either to put it in a queue that doesn't have an auto-reply, or give it a state that the auto-reply is configured to ignore (we use the latter method). Another possibil

[otrs] OTRS 2.4 Auto Response Limit

Is there a way to limit the number or auto responses that are sent out to the same e-mail address within a certain time period? How would I combat the described below issue? Here's my situation; Company A sends us a monthly notification e-mail to our OTRS inbox notifying us of an update to the

Re: [otrs] how to use otrs tickets types/layouts

thanks for answer. is it possible - manually in configuration - to hide any other ways for example on a service request ticket field Recovery Start Time: ? how others handle this type of requirement ? norbert On Aug 6, 2010, at 12:39 AM, Nils Leideck - ITSM wrote: Hi, On 04.08.2010, at