Re: [otrs] Header with IP-information of sender

> How do I display the header of the e-mail (I need senders IP-address) If you have an (Plain) link in your message line click on it. If not it likely needs to be enabled. There is an option... on the SysConfig Config Options: Ticket -> Frontend::Agent::Ticket::ViewZoom Ticket::Frontend::Pla

[otrs] Header with IP-information of sender

How do I display the header of the e-mail (I need senders IP-address) - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Re: [otrs] Привет!

Может рускоязычную группу замутим? http://groups.google.ru/group/otrs-ru/ Айда сюда с приветами - расскажите кто что накрутил. в рунете мало откровений On 12 авг, 13:53, David Heidt wrote: > Ruslan wrote> Привет! > > > Как дела? > > хорошо! Спасибо, что спросил. >

[otrs] Customized theme questions

Hello, I am working with creating my own theme in order to get the Customer Web customized according to some requirements. It's the "New Ticket" I am working on. I have managed to get it working actually, the customer can see the customized web page I have created. Now, the problem I am havin

[otrs] {Verificado pelo antivirus} RES: {Verificado pelo antivirus} Some questions!!

From the docs (in http://doc.otrs.org/2.4/en/html/c1964.html): 12.1.4. Pending auto close- Tickets in this status will be set to Closed Unsuccessful if the pending time has expired. Time spent by the ticket in this status will still add towards the escalation time calculations. 12.1.5. Pen

[otrs] TicketAccountedTime stats

Hello everyone! I'm trying to configure a stat using the TicketAccountedTime object, but all I get are zeros when trying to use the Evaluation by attribute. Is there something special that I have to use or configure? Thanks and regards María Alejandra Piedra ---

Re: [otrs] Mail bounce

gement I set the Follow Up option to "reject" ... Any idea? Julian On 16/08/2010 15:45, LQ Marshall wrote: On 20100816 at 06:26 AM Julian Junge typed... > option a.) When a mail is send to a closed ticket, the mail bounces, and the sender receives a notification that his case is c

Re: [otrs] Mail bounce

On 20100816 at 06:26 AM Julian Junge typed... > option a.) When a mail is send to a closed ticket, the mail bounces, and the > sender receives a notification that his case is closed and he please removes > the ticket number from the subject and sends that mail again. You could creat

[otrs] Some questions!!

Good mornig What's means? pending auto close+ pending auto close- And how can i use the link PENDING in the ticket Thanks - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/

Re: [otrs] Mail bounce

Title: signature julian futurlink generic Dear all, I think I got it myself, I had my head to stuck up in the notification area that I forgot the Auto respones. Thanks anyway!! Julian On 16/08/2010 12:20, Julian Junge wrote: Hi a

Re: [otrs] OTRS upgrade from 2.2.5 to 2.4.7

Assuming that you follow through with each and every step in UPGRADE appropriately, please run bin/SetPermissions.pl from the toplevel of your OTRS install directory. Then, reset your webserver and try logging in again. I've tried bin/SetPermissions.pl and bin/SetPermissions.sh but no changes :(

[otrs] Mail bounce

Hi all, I need somebody that points me into the right direction. I have set-up a customer notification for Pending Auto Close + and -, basically saying that the incident will be closed in 24h if nobody opposes. Works perfect, though some people tend to ignore these messages and respond to th

[otrs] roles stats

Hi all we recently installed OTRS and I am unable to find any category or item in the STATS section that measure ROLES. I would appreciate any feedback. thanks Iyad- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: