Hi,
How to dispatch new webticket to different queues, based on the customer ?
The default queue is Postmaster but Postmaster filters are not applied to
webtickets created inside the Postmaster queue.
I though of using a GenericAgent task but there are no Incoming customer
criteria to make the
Dear List Members
I had been trying to install otrs in my FreeBSD jail. I have followed
all possible instructions, with no success. I have used the ports tree,
also tried to download manually and set up. checked all possible perl
modules, tried both installation from the ports and manual
Hello,
That's a default OTRS feature, you can read more at
http://doc.otrs.org/2.4/en/html/x1352.html
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 29 October 2010 15:52, DM_Julio Angulo dm_jang...@equifax.com.pe wrote:
Hi team, I wonder if they know a practical manual
I've put together a quick implementation of the CustomerIDs feature that
uses the AD manager attribute to generate the list at run time.
Deployment steps (all two of them) and a Perl module are posted in an
enhancement request here:
http://bugs.otrs.org/show_bug.cgi?id=6193
Hugh
Hallo Liste
Ich habe hier ein OTRS 2.4.8, bei dem die Ticketansicht nicht funktioniert.
Offensichtlich wirklich nur diese, also wenn der Agent auf den Link Tickets.
Dann kommt die Fehlermeldung
Can't use an undefined value as an ARRAY reference at
../..//Kernel/Modules/AgentTicketQueue.pm
Hallo zusammen
Also es ist definitiv ein Problem mit der state id:
---SCHNIPP---
[Error][Kernel::System::Ticket::TicketSearch][Line:4761]: You have an error in
your SQL syntax; check the manual that corresponds to your MySQL server version
for the right syntax to use near ') AND
Am 30.10.2010 19:11, schrieb klaus.neh...@arcor.de:
---SCHNIPP---
[Error][Kernel::System::Ticket::TicketSearch][Line:4761]: You have an error
in your SQL syntax; check the manual that corresponds to your MySQL server
version for the right syntax to use near ') AND (LOWER(st.customer_id)
