[otrs] Problem with X-OTRS headers in OTRS 2.4.9

Hi, I have a web form which users use to send mail to helpdesk. Form inserts extra information (for example: X-OTRS-TicketValue1: info1 X-OTRS-Priority: 4 high) but for some reason I cannot use this information for categorizing messages. PHP code that sends mail: mail( helpd...@abc.de

Re: [otrs] Cannot edit reponses, users, groups after upgrade to 3.0.2

What logs are saying this? SysLog? what about apache logs? On Thu, Dec 16, 2010 at 5:24 PM, Jefferson Davis wrote: > > More: Went back and redid all the upgrade steps. Still cannot edit > responses, linkages between groups and agents, for example. > > Error logs show this: > > GET /otrs/index.p

Re: [otrs] Cannot edit reponses, users, groups after upgrade to 3.0.2

More: Went back and redid all the upgrade steps. Still cannot edit responses, linkages between groups and agents, for example. Error logs show this: GET /otrs/index.pl?Action=AdminAutoResponse;Subaction=Change;ID=1 HTTP/1.1" 403 306 From: "Jefferson Davis" To: "User questions and discu

Re: [otrs] RPM upgrade from 3.0.3 to 3.0.4 reports perl(Date::Format) missin g

Hi John, I don't know CentOS, but maybe the OTRS package needs to see the Date::Format module installed by yum (if that's what it is called on CentOS) and not via CPAN. Or maybe you need to install a newer version via CPAN. Lars Fra: otrs-boun...@otrs.

[otrs] hardware inventory

hello team, I want to upload inventory information of the hardware, the list downloaded from ITAM, as a generic file, but I know that mysql table otrs I raise. Thanks in advance. Julio Cesar Angulo Quiroz Telf.: 997066155

Re: [otrs] OTRS - ITSM

The first beta of OTRS::ITSM 3.0 will come in in January. On 16.12.2010 16:51, Nils Leideck wrote: > not available yet > > — > Nils Leideck > Senior Consultant > > http://webint.cryptonode.de / a Fractal project > > On 16.12.2010, at 12:33, Yuan Yudistira wrote: > >> I install otrs 3.0.3, >>

Re: [otrs] OTRS - ITSM

not available yet — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 12:33, Yuan Yudistira wrote: > I install otrs 3.0.3, > how to install ITSM modules for my otrs? > > > YY > >

Re: [otrs] RPM upgrade from 3.0.3 to 3.0.4 reports perl(Date::Format) missin g

http://forums.otrs.org/viewtopic.php?f=62&t=6920 --nodeps? (because if you *know* it's there, don't fight it.) On Thu, Dec 16, 2010 at 8:12 AM, John Murray wrote: > On my CentOS 5 server I just tried to upgrade from OTRS 3.0.3 to 3.0.4 but > this failed: > > [r...@otrs ~]# rpm -Uvh otrs-3.0.4-01

Re: [otrs] ITIL Process Evaluation

I've working with Zabbix for 2 years and it is able to address SLM and SACM ITIL processes too. 2010/12/16 Sudhir Garg > please find the tables in attachment. > > > -- > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Yuan Yudistira > *

[otrs] RPM upgrade from 3.0.3 to 3.0.4 reports perl(Date::Format) missin g

On my CentOS 5 server I just tried to upgrade from OTRS 3.0.3 to 3.0.4 but this failed: [r...@otrs ~]# rpm -Uvh otrs-3.0.4-01.noarch.rpm error: Failed dependencies: perl(Date::Format) is needed by otrs-3.0.4-01.noarch [r...@otrs ~]# Yet otrs.CheckModules.pl on my current installation say

Re: [otrs] OTRS and ITSM versions

http://forums.otrs.org/viewtopic.php?f=53&t=7154 ITSM for 3.0 will be available in March. On Thu, Dec 16, 2010 at 4:58 AM, Sudhir Garg wrote: > > > Dear All, > > Can somebody please give us a pointer regarding the evaluation of OTRS? We > are planning to evaluate OTRS with the ITSM modules. I h

Re: [otrs] ITIL Process Evaluation

please find the tables in attachment. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Yuan Yudistira Sent: 16 December 2010 15:20 To: User questions and discussions about OTRS. Subject: Re: [otrs] ITIL Process Evaluation table format i

Re: [otrs] Connect To Domain Controller?

Oh ok. I tried to activate Customer Auth LDAP I think settings is correct, but I go to http://suppport.localdomain/otrs/customer.pl i got blank screen I get this error messages in linux messages log : Dec 16 18:27:28 www OTRS-CGI-10[10823]: [Error][Kernel::System::CustomerAuth::new][Line:102

[otrs] OTRS - ITSM

I install otrs 3.0.3, how to install ITSM modules for my otrs? YY - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/list

Re: [otrs] ITIL Process Evaluation

table format is not clear, probablt html or image Thanks YY On Thu, Dec 16, 2010 at 6:16 PM, Sudhir Garg wrote: > > Dear All, > > I came up with the quick search of some of the open source software's > around ITIL processes. > > OTRS is natural choice and top leader among the ope

[otrs] ITIL Process Evaluation

Dear All, I came up with the quick search of some of the open source software's around ITIL processes. OTRS is natural choice and top leader among the open source category as you can see this supports most of the ITIL processes. Please let me know your feedback and alert me if you think there

Re: [otrs] Does OTRS Support SLM process

Dear Sudhir, OTRS of course has built-in functions to support SLM processes - even without having the ITSM suite installed! Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 11:55, Sudhir Garg wrote: > > Dear All, > > Just want

[otrs] problems with upgrade from 2.4.7 to 3.0

Hi, I've tried to upgrade my otrs system on a windows server 2008 machine from 2.4.7 version to 3.0.1. Using the youtube video I perform all the steps without problems. I restart my pc but when I tried to authenticate my operator account I obtain this error message: Software: Got no TicketO

Re: [otrs] Manage Queue-Auto Response Relations

Oh .. ok I understand now, there is drop down menu where i can choose which auto response for any queue ... thanks again YY On Thu, Dec 16, 2010 at 5:17 PM, Lars Jørgensen wrote: > Hi Yuan, > > Two things. "Responses" and "Auto Responses" are entirely different things. > You wa

[otrs] Does OTRS Support SLM process

Dear All, Just wanted to know if OTRS supports SLM process of ITIL. Is there any built-in functionality within OTRS for supporting SLM? Appreciate early response. Regards Sudhir - OTRS mailing list: otrs - Webpage: http://otrs

Re: [otrs] Successful Upgrade to 3.0.x, observations

* Lars Jørgensen : > Hi Ralf, > > 1) There's an "ivory" skin in the user preferences. It changes the colour to > blue. Just very slightly. There's still a lot of dark grey and black :) > 2) Look in Admin -> SysConfig -> Group Ticket -> > Frontend::Agent::ToolBarModule. You can enable a lot of

Re: [otrs] OTRS and OTRS ITSM evaluation

Dear Sudhir, of course you should evaluate the previous version of OTRS, which is 2.4.9, and has all the ITSM modules available :-) But please do the valuation for OTRS 3.0 as well as we are close to release stable ITSM modules for this lovely new state of the art OTRS version too ! ;-) If

Re: [otrs] test

We received all your post... you don't receive them but us yes :D On Thu, Dec 16, 2010 at 11:24 AM, Sudhir Garg wrote: > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs

[otrs] test1

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Re: [otrs] Successful Upgrade to 3.0.x, observations

Hi Ralf, 1) There's an "ivory" skin in the user preferences. It changes the colour to blue. 2) Look in Admin -> SysConfig -> Group Ticket -> Frontend::Agent::ToolBarModule. You can enable a lot of short cut icons there, as well as fulltext search and stored search profiles on the tool bar. Ver

[otrs] test

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[otrs] (no subject)

> Dear All, > > Can somebody please give us a pointer regarding the evaluation of > OTRS? We are planning to evaluate OTRS with the ITSM modules. I heard > that OTRS version 3.0 is not yet compatible with ITSM or vice-versa. > Is it correct? If this is correct, should we evaluate the older >

Re: [otrs] Connect To Domain Controller?

Hi Yuan, Yes, it's possible. This is probably the most asked question about OTRS. So look through the mail archives and look at the documentation. Look for "Active Directory" and "LDAP". Lars From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf

Re: [otrs] Manage Queue-Auto Response Relations

Hi Yuan, Two things. "Responses" and "Auto Responses" are entirely different things. You want a response to automatically be sent to a customer - that's Auto Responses. >From your screen shot I can see you're working with "Responses", and "Queue ><-> Responses". That's the wrong place. So, go

[otrs] OTRS and ITSM versions

Dear All, Can somebody please give us a pointer regarding the evaluation of OTRS? We are planning to evaluate OTRS with the ITSM modules. I heard that OTRS version 3.0 is not yet compatible with ITSM or vice-versa. Is it correct? If this is correct, should we evaluate the older version of OTRS w

Re: [otrs] Connect To Domain Controller?

Dear Yuan, please read this documentation page first: http://doc.otrs.org/3.0/en/html/x2276.html Chapter 11.2.2 is your OTRS guide through the (LDAP) galaxy ;-) Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 09:40, Yuan Yudist

[otrs] Successful Upgrade to 3.0.x, observations

I successfully upgraded (using the tar.gz) from 2.4.x to 3.0.x on Ubuntu. Everything worked as documented. Nevertheless, the are some observations I made, resulting in a few questions: 1) The colour scheme is totally different. Is there an alternative theme which restores the colors the users

[otrs] Connect To Domain Controller?

Is it possible to connect OTRS to DC? so I don't have to add user/customer manually I can see that it can use LDAP, Anyone have implement and document how to connect OTRS to DC? Thank you very much Yuan -

Re: [otrs] Manage Queue-Auto Response Relations

This answer is very clear ... Thank you .. it solved my questin ;) YY On Thu, Dec 16, 2010 at 1:18 PM, Lars Jørgensen wrote: > Hi Yuan > > Sorry, I missed your second question. Go to Admin -> SysConfig -> Core and > look for the configuration item called FQDN. > > > Lars > > --