Nils: Really? Out of the box? I thought unless you Compose Answer/Reply with
close, there wouldn't be a notification with to the customer of closed
ticket. (see the disclaimer on the Wiki)
On Fri, Dec 24, 2010 at 8:53 AM, Nils Leideck wrote:
> Dear Kevin,
>
> Simply answered: yes , yes and yes ;-
Dear Matus,
because maintaining a single server is easier :-)
Of course, if there is nothing like a reverse proxy yet, you should consider to
evaluate both in a more detailed way.
Merry Christmas!
Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 15.12
Dear both,
just to complete Alex’ answer, the right you need to have tickets counted in
the stat id “rw”.
This is configurable in the SysConfig ... of course ;-)
Merry Christmas!
Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 23.12.2010, at 09:28, A
Dear Raleigh,
what happens if you access the OTRS without SSL?
Merry Christmas!
Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 24.12.2010, at 05:00, Raleigh Guevarra wrote:
>
> This started when it was moved from the old server to the new one. Inst
Dear Kevin,
Simply answered: yes , yes and yes ;-)
1. Out of the box
2. done on organizational level limited actions per frontend to archive your
idea
3. same as 2.
Contact en...@otrs.com for getting a complete list of conceptional design
workshops content.
Merry Christmas!
Nils
—
Nils Lei
Hi Sudir,
I can just strongly recommend to let the professionals support you, so you can
be sure you don’t make any irreversible mistakes during the evaluation,
conceptional design and implementation phase.
The direct connection to us is en...@otrs.com
Merry Christmas!
Nils
—
Nils Leideck
Hi everyone,
Another small UI improvement that could perhaps be made: currently, the
ticket response screen opens in a popup. Although this is not really a big
deal, it would perhaps be a bit more friendly to create a modal for this.
More important, though, is the fact that the screen needs scroll
hey MV
i tried to download package manager but no success i not sure the type of
stat we want to generate can be done by dynamicaly or staticaly if
dynamicaly possible which i beleive can be done i just want know which
feild does it .
I just want to show number of ticket got escalated in a que
Hi S,
There is a good tool named otrs-manager (tokaware.com) that we were promised
to have a release 0.6 a long time ago but the old one (0.54) does some of
the stats that you need.
PS: does enyone knows if people at tokaware still exists or has news on them
?
MV
On Fri, Dec 24, 2010 at 6:28 AM
