Alternatively, I've been suggesting using (customerphonenumber)@
mailinator.com as an email address.
See http://mailinator.com/ for more info.
On Tue, Jan 4, 2011 at 10:01 AM, Jan Rüssel wrote:
> I am using telephone tickets along with disabling the check for email
> adresses.
> You can deactivi
Dear Lars,
this can be done if you define the OU as the customer ID.
Of course, this is not the ideal as the OU is not as static as a client number
and the OU is not that good for reports.
We thought about a kind of group synchronization based on LDAP details, but
currently this would need some
Hi,
We have about 50 external customers grouped in 10 companies. We want to enable
customer x from company y to see all tickets created by other customers from
company y.
I understand this is done by creating the customers in the OTRS database and
giving customers from the same company the sam
Hi,
when adding short notes (few lines) or sending short mails (which
happens quite often), OTRS (3.0.3) shows those entries with several -
unneeded - empty lines at the bottom of the field (see attachment).
These lines are not added when the entry is long. There seems to be a
minimum field
Hi list,
I was wondering what are the recommendations on how to enable and use
GnuPG with OTRS without having Apache running as the OTRS user?
Would it be possible to have a stable and secure usage of OpenPGP or is
it recommended to have a second instance of httpd running, only for
OTRS, and runn
Hi all,
Having had the great opportunity (finally) to upgrade an old installation
with that combination of great software, I'm experiencing some little
problems:
- apparently Agents are not receiving alerts and in logs there are
Jan 4 16:08:44 xxx OTRS-CGI-10[4615]:
[Error][Kernel::Output::HTML:
I am using telephone tickets along with disabling the check for email
adresses.
You can deactivite the email check in telephone ticket by adding:
$Self->{CheckEmailAddresses} = 0;
to the Config.pm
Then you can type in any name for the reporter of the ticket.
Regards,
Jan
On Tue, Jan 4, 2011 at 3:
Hi everybody,
I need to setup (from agent interface ) a new customer who
hasn´t any email account.
Is it possible?
Regards
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lis
Alex Mihičinac wrote:
Hi all!
Does anyone know how to reply mail and quote original mail in separate parts?
In a way that response mail is not just on the end of the quoted mail, but some
answers could be located between quoted parts.
Is that possible at all?
yes. Just type into the quoted te
Hi all!
Does anyone know how to reply mail and quote original mail in separate parts?
In a way that response mail is not just on the end of the quoted mail, but some
answers could be located between quoted parts.
Is that possible at all?
Best regards,
Alex
-
Yes. Check out PostMaster Mail Account. By the way, you don't necessarily
have to have separate POP3 accounts. They can be aliased to one account and
still distribute properly. Also add the email addresses to "Email Addresses"
in Admin. This is where the drop-down list gets adjusted within Queue
co
Roy Kaldung wrote:
On 1/3/11 4:27 PM, Frank Thommen wrote:
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automatically.
I think it's by design, though I agree it's a really bad idea.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mark
Shepard
Sent: Monday, January 03, 2011 8:05 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] AgentTicketZoom: after page load, auto-scro
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