Roy Kaldung wrote:
On 1/3/11 4:27 PM, Frank Thommen wrote:
Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either
manually forwarding/resending each ticket mail to the OTRS inbox or let
OTRS do it automatically. I really prefer the second option :-)
Having a specific ticket email address is - for political and social
reasons - out of question.
Theory and practice are not congruent in this case and they cannot be
made to be so.
Hi Frank,
If you are able to move e-mails for OTRS into a specific folder by
server based rules you can use fetchmail to get them from there.
Regards,
Roy
Hi Roy,
yeah, since I cannot use OTRS-specific headers, I'll have to resort to
such a mechanism. I'll probably use client-based mail filtering (our
publicly available server rules are too basic for that purpose) and
automatic copying into the OTRS inbox.
Thanks
frank
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