[otrs] Anyone know how to make a field mandatory?

I'd like to make the phone # field mandatory in the Add Customer screen of the Admin section. I need to do this because there is a customer requirement that we must record the phone # of the caller for all tickets that are called in. Thanks in advance. Daniel CONFIDENTIALITY NOTICE: The conte

[otrs] associate customer to company?

I am using OTRS 3.0.4. Is there a way to associate a customer to a company? I found a thread saying that if you first create the company that you should then find a field called "Company ID" in the Add Customer screen, but I do not see such a field. Thanks, Daniel CONFIDENTIALITY NOTICE: The

Re: [otrs] iPhone app : can't assign next status when replying

Hi Stefan The Queue is a required field because of the TicketACL, please check if you have activated Ticket ACLs The configuration didn't work because this State List is not based on the "Action" parameter, also since iPhone App is not web based it does not provide "Action" parameter, but your

Re: [otrs] iPhone app : can't assign next status when replying

Hi lonel Could you provide the iPhone Handle debug log and otrs log files in order to check them? Thank you in advance ((enjoy)) Carlos Rodríguez On Jan 22, 2011, at 10:19 AM, GARDAIS Ionel wrote: > Hi, > > I've setup the SOAP interface and the iPhone module. > It works great but when re

Re: [otrs] iPhone App - Ticket Search?

Hi Hugh No, i'm sorry, currently there is no search functionality on iPhone App ((enjoy)) Carlos Rodríguez On Oct 8, 2010, at 6:47 AM, Hugh Kelley wrote: > Is there a ticket search option for the app? I can't see how to find tickets > for a given user or subject. > > Hugh > ---

Re: [otrs] iPhone app crashes

Hi Kristofer You can always activate iPhoneHandle Debug Log and provide us the log information to try to fund out what's the problem To activate the Debug Log please: 1 Login to OTRS (Web App) with an Admin Permissions User 2 Go to Admin an click on Sysconfig 3 Select iPhone Group 4 Clink on Co

Re: [otrs] Upgrade issues

I have been running some version of OTRS 3 from beta up until 3.0.3. I'm not sure when this search (for ticket number) stopped working, but I have the same experience as Gazizov. For what it's worth, we've been using the Static DB all along. Hugh On Mon, Jan 24, 2011 at 10:32 AM, Gazizov Andre

Re: [otrs] Ticket to Change link not created

Hi All, Updates to my post: It looks like it works (Changes are linked to RfC's) when the Change is created from scratch (ie. without a template). When a template is used, the Change is not linked to RfC. I assume this is a bug so I will try to report it somewhere. -- Thanks Robert

[otrs] headers on export

Hello there, On the Import/Export feature, when you try to export CIs, the CSV file won't contain headers, only data. Is there any way to obtain the headers as well? I'm talking about the name of the fields of each column downloaded. Am I clear? Thanks in advance, Leonardo Certuche www.itconsult

[otrs] Ticket to Change link not created

Hi All, I'm using OTRS 3.0.5 with ITSM 3.0 beta2. I've just upgraded from 3.0.5 and 3.0 beta1 as I was hoping it will resolve my issue, but it hasn't. The problem is: When I create a new change using 'Create Change' link on the RfC ticket, the Change is created ok, but I can't see the link betwee

Re: [otrs] Upgrade issues

Hi Lars, I run that script. Without any results unfortunately :-( Gazizov Andrey wrote: Hello to all, After upgrade to 3 version of OTRS I faced with strange problem - can not found any ticket by ticket number using standard search feature. All tickets that created in 2nd OTRS version affect

Re: [otrs] Upgrade issues

Hi Gazizov, If you're using fulltext search, it sounds like you have switched from runtime to static. Try running bin/otrs.RebuildFulltextIndex.pl Lars -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gazizov Andrey Sent: Monday, January 24, 2

[otrs] Upgrade issues

Hello to all, After upgrade to 3 version of OTRS I faced with strange problem - can not found any ticket by ticket number using standard search feature. All tickets that created in 2nd OTRS version affected. Tickets that has been created in 3rd version are searchable. Does anybody know what is

Re: [otrs] Boolean search

Hi, On 21.01.2011, at 10:08, Roy Kaldung wrote: >> Is it possible to do boolean searches (using the API) - (for example: >> from=em...@address.com or freetextfield1=somevalue) or do I have to do > two >> separate searches and intersect the results myself? > > Hi, > Checkout the optional paramete