Hi Stefan
The Queue is a required field because of the TicketACL, please check if you
have activated Ticket ACLs
The configuration didn't work because this State List is not based on the
"Action" parameter, also since iPhone App is not web based it does not provide
"Action" parameter, but your solution is very clever it could work on another
otrs web app screen ;)
I need to ask you too for the iPhoneHandle Debug Log and otrs system log to
have more information
To activate the Debug Log please:
1 Login to OTRS (Web App) with an Admin Permissions User
2 Go to Admin an click on Sysconfig
3 Select iPhone Group
4 Clink on Core::Log
5 Active the iPhone::DebugLog
6 Select a file for iPhone::LogFile
Please try to reproduce the issue and provide us both otrs system log and
iphone handle log.
((enjoy))
Carlos Rodríguez
On Jan 24, 2011, at 12:11 AM, Stephan Lang wrote:
> Hi,
>
> I'm having the same issue here, but I thought it worked in one of the last
> versions.
> OTRS Version is 2.4.5 and iPhone Handler Version is 0.9.6
>
> I've added
>
> $Self->{'iPhone::Frontend::AgentTicketCompose'}->{'StateType'} = ['open',
> 'closed'];
>
> to Config.pm without success.
>
> I've also noticed that when creating a ticket on the iPhone without choosing
> a queue first I'm getting the following error:
>
> Error
> The options of the field "Next Ticket State" depend on the values of the
> following fields which are currently empty:
> To queue
> Please provide values for these fields before selecting an option for the
> field "Next Ticket State".
>
> Is there a way to specify states for queues? Maybe that Is my problem?
>
>
> Yours sincerely
>
> p.p. Stephan Lang
> System Administrator
>
> Tel.: +49 9180 189-276
> Fax.: +49 9180 189-55276
> E-Mail: stephan.l...@bockonline.de
> Internet: http://www.bockonline.de
> -----Ursprüngliche Nachricht-----
> Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von
> Michiel Beijen
> Gesendet: Sonntag, 23. Januar 2011 09:45
> An: User questions and discussions about OTRS.
> Betreff: Re: [otrs] iPhone app : can't assign next status when replying
>
> Hi Ionel,
>
> Make sure you have valid options defined under
> iPhone::Frontend::AgentTicketCompose###StateType in SysConfig. If you have
> renamed your state types, you must modify the default values here.
> --
> Mike
>
> On Sat, Jan 22, 2011 at 5:19 PM, GARDAIS Ionel
> <ionel.gard...@tech-advantage.com> wrote:
>> Hi,
>>
>> I've setup the SOAP interface and the iPhone module.
>> It works great but when replying to a ticket, I can't assign a next status.
>> The field is preset with "open" and touching it displays "Warning, There are
>> no options available for this field. Please contact your administrator for
>> assistance".
>>
>> Any clues about that ?
>>
>> Thanks,
>> Ionel
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