Re: [otrs] out of memory

Hi Fabio, As you said you are not out of system memory. What is likely happening is that you running out of the memory assigned to either Perl, Apache or MySQL. From the OTRS log it looks like it might be Perl but check the logs for apache and mysql to see if there is any indication there.

Re: [otrs] How to delete a lot of tickets on DB-side?

On Monday 01 August 2011 18:25:46 Carlos Andrés Gallego Arboleda wrote: Hi, Try to use Admin Generic Agent You can select the tickets of a specific condition, on this case are a queue, and the end of the page is the option to delete the tickets. That did it, thx a lot. Regards --

[otrs] Ignore message with a certain string in the subject

Hello, Is there an option to ignore certain e-mails from users ( automated responses, out of office etc... ) ? The subject would have a certain string in it out of office and we would like for the OTRS to ignore those messages ( not to create new tickets ). Regards,

Re: [otrs] Ignore message with a certain string in the subject

Hi Paul, In the Admin section you should be able to create a Postmaster filter using a regular expression that will filter mails like that to the junk queue. I'm not sure if you can simply discard the mails. More info on filtering at;

Re: [otrs] Ignore message with a certain string in the subject

Hi, yes, you can discard by setting X-OTRS-ignore, but handle with care, as these mails get discarded. You may take a look to http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ticket/ also, to get handled ooo-replys. It's written for OTRS 2.4.X, but should work for

[otrs] Ignore a specific error log

Hello good morning, I'm doing the customization of OTRS 3.0.9 to implement in my workplace, in the process I have seen the need to change some things in the pack FAQ, but after doing so, the system detects such errors in the files changes. How I can prevent this from happening? thank you very

Re: [otrs] Ignore a specific error log

Le 2011-08-02 12:25, José Francisco Luis Medina a écrit : Hello good morning, I'm doing the customization of OTRS 3.0.9 to implement in my workplace, in the process I have seen the need to change some things in the pack FAQ, but after doing so, the system detects such errors in the files

Re: [otrs] Ignore a specific error log

I expanded the file es_FAQ.pm and now takes as error the translation changes El 02/08/11 14:00, Ugo Bellavance escribió: Le 2011-08-02 12:25, José Francisco Luis Medina a écrit : Hello good morning, I'm doing the customization of OTRS 3.0.9 to implement in my workplace, in the process I have

[otrs-de] ITSM

Hallo, ich habe vor zusätzlich zum OTRS 3.0.9 auch ITSM-3.0.4 zu installieren, jedoch finde ich kein Handbuch ähnlich wie das für ITSM 2.0. Ist es die selbe Vorgehensweise? Was muss ich beachten? Gruß Alex Heinrich Fachinformatiker für Systemintegration Besuchen Sie unsere Website: