Le 2011-09-15 08:41, Gerald Young a écrit :
ServiceID would be a number (see the URL for ID= in services)
The URL has this at the end:
ServiceID=1
I put
But I still can't access the SLAs that are linked with this Service
(Standard).
I deleted the OTRS cache, my browser cache, logged in/
Oh Thanks Michiel!!
did not know this possibility, I will try this!
El 14/09/11 14:21, Michiel Beijen escribió:
Hi José,
Depending on the changes you made, you can probably put them in
/opt/otrs/Custom in order to have them separated from the FAQ
directory.
And if the modifications are
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Create a Notification (Event) related to TicketCreate where it matches the
subject with something like "Notification of pending downtime". And that
goes to the group that matches the people whom you'd like to send.
CustomerGroups enabled, customers would be assigned membership according to
whom you
http://forums.otrs.org/viewtopic.php?f=60&t=8032 works on Queues.
On Wed, Sep 14, 2011 at 1:00 PM, Idon wrote:
> Does anybody know the proper ACL syntax to be able to completely
> enable/disable TicketFreeText based on Queues? I've tried different ways
> and their not achieving what I need. He
ServiceID would be a number (see the URL for ID= in services)
On Wed, Sep 14, 2011 at 12:20 PM, Ugo Bellavance wrote:
> Le 2011-08-10 18:45, Gerald Young a écrit :
>
> You can edit the dtl and change the select option to input type=hidden
>> for the service.
>>
>
> This worked for the type, but
