[otrs] Paul Andurnache is out of the office.

2011-09-30 Thread Paul . Andurnache
I will be out of the office starting 01.10.2011 and will not return until 11.10.2011. I will respond to your message when I return. For any urgent issues send your request at helpd...@aviva.ro - OTRS mailing list: otrs - Webpag

Re: [otrs] Generic Agent

2011-09-30 Thread Garabed Yegavian
permail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- next part -- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110930/24857265/attachment-0001.html> -- Message

Re: [otrs] Problem after installed ITSM Module

2011-09-30 Thread Wagner
glad it helped :) 2011/9/30 Vincent Ceriani > Thanks a lot Wagner for the perfect solution ;-) > Perhaps a nice solution to add in the FAQ > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.

Re: [otrs] Problem after installed ITSM Module

2011-09-30 Thread Vincent Ceriani
Thanks a lot Wagner for the perfect solution ;-) Perhaps a nice solution to add in the FAQ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cg

Re: [otrs] Generic Agent

2011-09-30 Thread Garabed Yegavian
t; min and before (tried both) and based on a specific subject of the email. > > My ticket action is to set a new state of in process. > > > Then I have a notification event that should send an email to a group based > on the state in process and the subject. > I just cant g

Re: [otrs] Generic Agent

2011-09-30 Thread Ugo Bellavance
Le 2011-09-30 10:19, Garabed Yegavian a écrit : Where do I check to see if cron jobs are running? If you're running Red Hat, Fedora or any compatible distro, have a look at /var/log/cron. I guess that other distros have cron logs, but I wouldn't know the exact path. Ugo -

Re: [otrs] Generic Agent

2011-09-30 Thread Rory
Here's a page where the Crontab is explained. The Cron daemon (crond) runs tasks at scheduled times. http://adminschoice.com/crontab-quick-reference (Assuming you're using linux) First switch to your otrs user Type: crontab -l This should give you lots of information about tasks for OTRS. If this

Re: [otrs] Generic Agent

2011-09-30 Thread Garabed Yegavian
nding times after 5 > min and before (tried both) and based on a specific subject of the email. > > My ticket action is to set a new state of in process. > > > Then I have a notification event that should send an email to a group based > on the state in process and the subject. &

Re: [otrs] Problem after installed ITSM Module

2011-09-30 Thread Wagner
I've had a similar problem, the Module was not installed properly try reinstaling using the script /opt/otrs/bin/otrs.PackageManager.pl -a install -p path_to_ITSM-3.0.5.opm 2011/9/30 Vincent Ceriani > Hi all, > > I have the same problem as describe in the FAQ 4200371 > After the installation

Re: [otrs] Ticket Alerts

2011-09-30 Thread Grzella, Mark
Hey Garabed, you wrote earlier: Could the reason it is not changing the states because I have not added the state in the config somewhere? I was reading and am a little confused where you are supposed to add new states. I went into the db and added the state, added in admin state as w

[otrs] Problem after installed ITSM Module

2011-09-30 Thread Vincent Ceriani
Hi all, I have the same problem as describe in the FAQ 4200371 After the installation of the ITSM 3.0.5 module on OTRS 3.0.10 under Ubuntu : (before the module install the OTRS works fine with all pages) "Login is not possible neither for agents nor for customers. Message "Your browser is too old