When I attempt to run ./Cron.sh start as otrs user I am getting /opt/otrs/var/tmp/otrs-cron-tmp.17704":0: bad minute errors in crontab file, cant install.
Also going through the directions All scripts are ending in .dist. You should copy them to files with no ending. linux:/opt/otrs/var/cron# for foo in `ls -1 *.dist` ; do cp $foo `basename $foo .dist`; done linux:/opt/otrs/var/cron# ls aaa_base generic_agent.dist rebuild_ticket_index aaa_base.dist pending_jobs rebuild_ticket_index.dist fetchmail pending_jobs.dist session fetchmail.dist postmaster session.dist generic_agent postmaster.dist unlock generic_agent-database postmaster_pop3 unlock.dist generic_agent-database.dist postmaster_pop3.dist I ended up with all the files duplicating with basename filename.dist .dist and I cannot delete any of them. This is getting messy please I need HELP :) :( Thank you, Garabed Yegavian -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: Thursday, September 29, 2011 11:23 PM To: otrs@otrs.org Subject: otrs Digest, Vol 36, Issue 80 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Customer New Ticket View (Wagner) 2. Re: ACL Help (Wagner) 3. Re: Customer New Ticket View (Ugo Bellavance) 4. Stats about escalations (Ugo Bellavance) 5. Re: Customer New Ticket View (Wagner) 6. Generic Agent (Garabed Yegavian) 7. Re: Generic Agent (Shawn Beasley) ---------------------------------------------------------------------- Message: 1 Date: Thu, 29 Sep 2011 11:13:09 -0300 From: Wagner <wagner...@gmail.com> Subject: [otrs] Customer New Ticket View To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <cao0inok8t2xaj9bftwilmafze1ajfmqao_i5udt1azecony...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Hello guys, i've removed the fields SLA, Queue from the Customer New ticket view, but now I'm not able to create new tickets, I click in create, and it returns to the view, as if any field that was required was not filled up, but there are no red fields, I'm guessing, the Queue field, even removed, are still required, so the ticket is not created. Is there a way to change it? Maybe I've done something wrong while removing this fields Ps: removed the fields trough Sysconfig Thanks -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110929/cc2dc776/attachment-0001.html> ------------------------------ Message: 2 Date: Thu, 29 Sep 2011 11:14:17 -0300 From: Wagner <wagner...@gmail.com> Subject: Re: [otrs] ACL Help To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <cao0inomgxhvii4_a9cetvttvcjth-muvdacm5bzmcofclvi...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" Thanks for the help. I was testing with root, worked with normal users Thanks 2011/9/27 Nils Leideck <nils.leid...@leidex.net> > Dear Wagner, > > make sure you are NOT working with the super user account r...@localhost.acl > will never take effect for this user ;-) > > On 27.09.2011, at 20:03, Wagner wrote: > > > I'm trying to create a simply ACL, just copied the same from the otrs doc > to Config.pm > > > > $Self->{TicketAcl}->{'ACL-Name-1'} = { > > Properties => { > > Ticket => { > > Queue => ['Raw'], > > }, > > }, > > Possible => { > > Action => { > > AgentTicketClose => 0, > > }, > > }, > > }; > > > > to remove the close option from the queue Raw, but this doesn't work, > I've set everything to 0, and got nothing changed. > > Is there anywhere that I should change? Or enable ACLs, anything to make > this work? > > -- Cheers, Nils > > http://webint.cryptonode.de / a Fractal project > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110929/3b6ba440/attachment-0001.html> ------------------------------ Message: 3 Date: Thu, 29 Sep 2011 11:05:31 -0400 From: Ugo Bellavance <u...@lubik.ca> Subject: Re: [otrs] Customer New Ticket View To: otrs@otrs.org Message-ID: <j621fr$jrq$1...@dough.gmane.org> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Le 2011-09-29 10:13, Wagner a ?crit : > Hello guys, > > i've removed the fields SLA, Queue from the Customer New ticket view, > but now I'm not able to create new tickets, I click in create, and it > returns to the view, as if any field that was required was not filled > up, but there are no red fields, I'm guessing, the Queue field, even > removed, are still required, so the ticket is not created. > > Is there a way to change it? > > Maybe I've done something wrong while removing this fields > > Ps: removed the fields trough Sysconfig On which version? ------------------------------ Message: 4 Date: Thu, 29 Sep 2011 13:09:41 -0400 From: Ugo Bellavance <u...@lubik.ca> Subject: [otrs] Stats about escalations To: otrs@otrs.org Message-ID: <j628ol$jrq$2...@dough.gmane.org> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Hi, I'm trying to find out a way to generate a report of the escalation that have occured in the last month. I've managed to get different information on tickets from the tickets table, but I don't see any fields that would let me know if the ticket has been escalated. There are a few fields starting with 'escalation', but according to my tests, they are fields that define when the ticket will be escalated, while I'm looking for a way to see if an escalation has occured. The other fields that look interesting are: - timeout - until_time but I can't figure out their use. Any help would be appreciated. Thanks, Ugo ------------------------------ Message: 5 Date: Thu, 29 Sep 2011 14:12:27 -0300 From: Wagner <wagner...@gmail.com> Subject: Re: [otrs] Customer New Ticket View To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <CAO0ino=rXxrDJzG+f7mbR66SvGKiGY0rUfFM6q2gj_WD4=e...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" 3.0.10 Em 29/09/2011 12:06, "Ugo Bellavance" <u...@lubik.ca> escreveu: > Le 2011-09-29 10:13, Wagner a ?crit : >> Hello guys, >> >> i've removed the fields SLA, Queue from the Customer New ticket view, >> but now I'm not able to create new tickets, I click in create, and it >> returns to the view, as if any field that was required was not filled >> up, but there are no red fields, I'm guessing, the Queue field, even >> removed, are still required, so the ticket is not created. >> >> Is there a way to change it? >> >> Maybe I've done something wrong while removing this fields >> >> Ps: removed the fields trough Sysconfig > > On which version? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110929/bf640e8b/attachment-0001.html> ------------------------------ Message: 6 Date: Thu, 29 Sep 2011 22:54:52 -0700 From: Garabed Yegavian <gara...@firelinebroadband.com> Subject: [otrs] Generic Agent To: "otrs@otrs.org" <otrs@otrs.org> Message-ID: <7221a0313a389f408e5982772db633fc0b2dad9...@fnsexch.fns.local> Content-Type: text/plain; charset="iso-8859-1" I am trying to change the state of a Ticket with the Generic Agent and for some reason just cannot get it to work. I create a new ticket with a pending time of 1 day. I have the generic agent setup to filter for pendings pending times after 5 min and before (tried both) and based on a specific subject of the email. My ticket action is to set a new state of in process. Then I have a notification event that should send an email to a group based on the state in process and the subject. I just cant get the state to change. I even tried to use next state "in process" when creating the new email hoping I could trigger the email that way but nothing. To be honest the whole reason I started using OTRS was due to this function, can someone please help guide me as to why this wont work? Thank you, Garabed Yegavian -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110929/4c4be63a/attachment-0001.html> ------------------------------ Message: 7 Date: Fri, 30 Sep 2011 08:20:50 +0200 From: Shawn Beasley <shawn.beas...@otrs.com> Subject: Re: [otrs] Generic Agent To: "User questions and discussions about OTRS." <otrs@otrs.org> Message-ID: <0ae109b7-b851-4cc3-955e-37f1c72f7...@otrs.com> Content-Type: text/plain; charset="iso-8859-1" Garabed, Are your cron jobs running? You need cron to trigger the agent. On Sep 30, 2011, at 7:54 , Garabed Yegavian wrote: > I am trying to change the state of a Ticket with the Generic Agent and for > some reason just cannot get it to work. I create a new ticket with a pending > time of 1 day. > > > I have the generic agent setup to filter for pendings pending times after 5 > min and before (tried both) and based on a specific subject of the email. > > My ticket action is to set a new state of in process. > > > Then I have a notification event that should send an email to a group based > on the state in process and the subject. > I just cant get the state to change. I even tried to use next state "in > process" when creating the new email hoping I could trigger the email that > way but nothing. > > To be honest the whole reason I started using OTRS was due to this function, > can someone please help guide me as to why this wont work?.... -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20110930/d7884719/attachment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 36, Issue 80 ************************************ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
