[otrs] AD and DB

2011-10-20 Thread Wagner
Hello, The customer info that is retrieved by the Active Directory, is stored somewhere in the database? I needed to make a select that get the UserComment from a ticket Thanks - OTRS mailing list: otrs - Webpage:

Re: [otrs] otrs Digest, Vol 37, Issue 28

2011-10-20 Thread Garabed Yegavian
I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note? Thank you, Garabed Yegavian 323.465.6772 x3414 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of otrs-requ...@otrs.org Sent: Thursday, October 20, 2011 5:00 AM

Re: [otrs] otrs Digest, Vol 37, Issue 28

2011-10-20 Thread Roy Kaldung
On 10/20/11 1:50 PM, Garabed Yegavian wrote: I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note? Youre right there. I copied the line after clicking on ViewNote. -- Roy Kaldung e-mail: r...@kaldung.com

Re: [otrs] AD and DB

2011-10-20 Thread Nils Leideck
Hi Wagner, no, it is not stored in the database. If you need to have customer details stored permanently in the database you could use this Feature Add-on: http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/descriptions/#StoringLDAPAttributes On 20.10.2011, at 17:44, Wagner wrote:

Re: [otrs] Ticket::Frontend::AgentTicketNote

2011-10-20 Thread Nils Leideck
Hi Garabed, then you can use ViewNote ;-) PS: please remember to adjust your subject line when answering on the digest emails, ok? On 20.10.2011, at 22:50, Garabed Yegavian wrote: I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note? -- Cheers, Nils