Hmmm... good question. There is no OLA implementation. You will have to use
SLAs and have agent accounts (as customers) to assign these to.
On Dec 12, 2011, at 18:51 , Wagner wrote:
> is there a way to configure OLA in otrs?
>
> between the queues?
Between queue is not possible.
///shawn-
I know Ive botched something in the config, but I cant find where.
This is the issue:
Email address is otrs@domain
Correct URL is http://otrs.domain/otrs
URL appended to email messages:
http://domain/otrs/index.pl?Action=AgentTicketZoom;TicketID=1916
Anybody have an idea WHAT I scre
Hi All
How do you guys work with tickets that are send to OTRS that include
multiple CC'd email addresses ?
I'm finding that if a CC'd user replies to the original email and includes
the OTRS user in the reply "BEFORE" they see a reply from OTRS with the
ticket# in the subject, from the original
Hi Emmanuel,
On Mon, Dec 12, 2011 at 14:33, Emmanuel Olivo wrote:
> Let me know if an image is installable OTRS, that it comes with linux and
> everything.
Gábor Nyers from SUSE just published an image of SUSE Linux with OTRS,
that you can download in VMDK or ISO format, deploy in your own
virt
Hi Aleksey,
Basically, OTRS supports all modern browsers. We have a blacklist of
browsers we *don't* support: we don't support Internet Explorer prior
to version 7 for the Agent interface, and Internet Explorer lower than
6 for the Customer interface. For Firefox, we don't support older
versions t
Anyone knows at least if this would be fine with 3.0.x?
On 2011-12-09 07:34, Ugo Bellavance wrote:
Hi,
We have developped an Outlook form using VSTO so that our users can set
the SLA of their ticket and other data. At first, we did it by adding
text into the e-mail message then process it with
Hello,
is there a way to configure OLA in otrs?
between the queues?
Thanks
-
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Hi. What a beautiful ticketing system OTRS is.
Small issue: I can't find a list of supported Web browsers. I've got
a user on Firefox and they are getting the warning "The browser you
are using is too old."
1. What versions of Firefox do you support, please? (I need to notify
my user's IT dep
Dear OTRS Community,
I have this specific requirement of delivering a customized report,
The format in which I need is
Columns : Date | Tickets created for the day | Previous ticket in active state
| Open for <1 Day | Open between 2-5 Days | Open for >5 Days | Closed <1 day |
Closed between 2-
Try turnkey linux or jumpbox.com
On Dec 12, 2011, at 14:33 , Emmanuel Olivo wrote:
> Let me know if an image is installable OTRS, that it comes with linux and
> everything.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Not that I'm aware of.
Steve
On 12 December 2011 13:33, Emmanuel Olivo wrote:
> **
> Dear
>
> Let me know if an image is installable OTRS, that it comes with linux and
> everything.
>
> regards
>
> Emmanuel
>
> -
> OTRS maili
Probably not. OTRS is not just a web application, it needs root access,
cron, access to the Apache configuration and a whole bunch of perl
libraries. It's best to install it on a dedicated system that you have full
control over.
Steve
On 12 December 2011 14:02, Emmanuel Olivo wrote:
> **
>
> D
Dear
As ORTS can install the program on my webhost provides me Tecero person?
regards-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-b
Dear
Let me know if an image is installable OTRS, that it comes with linux and
everything.
regards
Emmanuel-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http
Hi, thanks.
I have integrated OTRS 2.9 with jasig.-cas, with perl module AuthCas.
but I have a lot of problems with OTRS 3.x.
Can you help me?
I not configured Apache with autenticate with Jasig-Cas (if this work with
jasg-cas, can you tell me the correct configuration?)
I use otrs 3.
Please look to event based notification, or more explicitly auto answers in the
admin section.
On Dec 12, 2011, at 10:59 , Nikhil Joshi wrote:
> I want send Email notification to the customer through “note external” once
> the ticket is generated.
>
---
Like Shawn said, check your logs.
When you create a "note external" it will send an email to the customer, if
it's not doing that then the only place to see why is in the log files.
On 12 December 2011 09:59, Nikhil Joshi wrote:
> Hi,
>
> Thanks for the suggestion. Its working now.
>
>
Hi,
Thanks for the suggestion. Its working now.
I want send Email notification to the customer through "note external" once
the ticket is generated.
Please help me in that.
Thanks a lot.
Regards
Nikhil
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Shawn Bea
Hello,
On Dec 12, 2011, at 10:01 , Nikhil Joshi wrote:
> 1.No notification for agents and customers after new ticket is created in the
> queue.
Check Core::Sendmail settings
> 2.new tickets created by email are not created.
Check if cron is running
And always, check the logs.---
Hi,
I have configured the OTRS and I have the following issue:
1.No notification for agents and customers after new ticket is created in
the queue.
2.new tickets created by email are not created.
Kindly help me in this.
Regards
Nikhil Joshi
Webdynpro Consultant
ArchitectSA
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