Dennis Kavadas wrote:
> Am interested in setting up a backend database lookup to pul our client
details into OTRS
> Has anyone managed to achieve this ?
Dear Dennis:
I'm not really sure what you're asking here, since OTRS by definition has a
back end database for client details. I'm assuming you
Hi Andy,
On 15.12.2011, at 20:56, Andy Graybeal wrote:
> I'm wondering if AuthSyncModule creates users that authenticate with LDAP but
> don't exist in OTRS? Or do I need to create the user manually in OTRS and
> simply use LDAP to auth.
You need to configure AuthModule AND AuthSyncModule, th
Dear Dennis,
On 15.12.2011, at 20:00, Dennis Kavadas wrote:
> Am interested in setting up a backend database lookup to pul our client
> details into OTRS.
> Has anyone managed to achieve this ?
yes, as far as I am informed about 82.000 OTRS customers ;-))
Cheers, Nils
--
http://webint.crypt
Greetings,
I'm wondering if AuthSyncModule creates users that authenticate with LDAP but
don't exist in OTRS? Or do I need to create the user manually in OTRS and
simply use LDAP to auth.
Thanks,
Andy
-
OTRS mailing list: otrs
Hi all
Am interested in setting up a backend database lookup to pul our client
details into OTRS.
Has anyone managed to achieve this ?
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/
easy !
in SysConfig, set *PostmasterFollowUpSearchInBody* to yes,
On Fri, Dec 16, 2011 at 11:46 AM, Robert Woodworth
wrote:
> Present config, an email that generates a ticket will get an automatic
> response with the ticket ID#
> but the others CC on the message that generated the ticket don't.
Present config, an email that generates a ticket will get an automatic
response with the ticket ID#
but the others CC on the message that generated the ticket don't.
When those people hit "reply", being that OTRS is in the recipient list,
each of those messages generates ANOTHER ticket. (sigh)
Is
On 15.12.2011, at 17:52, Robert Woodworth wrote:
> Ive been a sysadmin long enough Im pretty ashamed to have made that error...
I’ve setup my report tool to connect to
https://support.mydomain.com/otrs/rpc.php, trying to use the API after an
upgrade. It took me a week to recognize that I should
Err, ummm, oops...
I found something wrong with my FQDN (turns beet purple)
I interpreted FQDN to mean "Domain Name" when it SHOULD be set to be
"Name of the host including its full domain name"
Ive been a sysadmin long enough Im pretty ashamed to have made that error...
-Original Me
Install CentOS
http://www.centOS.org
There is a CentOS installation link in the admin
manual(http://doc.otrs.org/3.0/en/html/) :
http://wiki.otrs.org/index.php?title=Installation_of_OTRS_3.0b1_on_CentOS_5.5
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Emmanuel Olivo
RedHat is a commercial linux, you need to purchase it through www.redhat.com
Fedora is a "free" version of RedHat but is generally not as
stable/enterprise ready.
CentOS is a linux built from the source RPMs of Redhat so is generally
compatible with RedHat systems.
Neither of the above come with
Dear
where I can download the ISO for RetHat OTRS, or where I can see a guide on how
to install OS
regards-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http:/
U're most welcome :-)
Thanks..
//M
On Dec 15, 2011, at 2:37 PM, Ugo Bellavance wrote:
> On 2011-12-14 15:38, Muhammad El-Sergani wrote:
>> Hi,
>>
>> Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat
>
> Ah, now I see why I couldn't find anything... it is not available in
On 2011-12-14 15:38, Muhammad El-Sergani wrote:
Hi,
Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat
Ah, now I see why I couldn't find anything... it is not available in my
2.3 production system. Will definitely change it to "Right" when we
upgrade to 3.0. Thanks a
Sono fuori dall'ufficio fino a 09/01/2012
I'm not in the office until 08.01.2012. I'll be back on 09.01.2012
For urgent matters:
- please contact Paolo Lui, p...@ufi.it (Tel. +39 0376 386872)
I'm out of office. I will respond to your message when I'm back.
For UFI Users: please open a ticket
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