Re: [otrs] Backen Database for Customers

2011-12-15 Thread Robinson Mitchell
Dennis Kavadas wrote: > Am interested in setting up a backend database lookup to pul our client details into OTRS > Has anyone managed to achieve this ? Dear Dennis: I'm not really sure what you're asking here, since OTRS by definition has a back end database for client details. I'm assuming you

Re: [otrs] does AuthSyncModule automatically create users in OTRS that already exist in LDAP?

2011-12-15 Thread Nils Leideck
Hi Andy, On 15.12.2011, at 20:56, Andy Graybeal wrote: > I'm wondering if AuthSyncModule creates users that authenticate with LDAP but > don't exist in OTRS? Or do I need to create the user manually in OTRS and > simply use LDAP to auth. You need to configure AuthModule AND AuthSyncModule, th

Re: [otrs] Backen Database for Customers ?

2011-12-15 Thread Nils Leideck
Dear Dennis, On 15.12.2011, at 20:00, Dennis Kavadas wrote: > Am interested in setting up a backend database lookup to pul our client > details into OTRS. > Has anyone managed to achieve this ? yes, as far as I am informed about 82.000 OTRS customers ;-)) Cheers, Nils -- http://webint.crypt

[otrs] does AuthSyncModule automatically create users in OTRS that already exist in LDAP?

2011-12-15 Thread Andy Graybeal
Greetings, I'm wondering if AuthSyncModule creates users that authenticate with LDAP but don't exist in OTRS? Or do I need to create the user manually in OTRS and simply use LDAP to auth. Thanks, Andy - OTRS mailing list: otrs

[otrs] Backen Database for Customers ?

2011-12-15 Thread Dennis Kavadas
Hi all Am interested in setting up a backend database lookup to pul our client details into OTRS. Has anyone managed to achieve this ? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/

Re: [otrs] How to include CC in new ticket ID notification

2011-12-15 Thread Dennis Kavadas
easy ! in SysConfig, set *PostmasterFollowUpSearchInBody* to yes, On Fri, Dec 16, 2011 at 11:46 AM, Robert Woodworth wrote: > Present config, an email that generates a ticket will get an automatic > response with the ticket ID# > but the others CC on the message that generated the ticket don't.

[otrs] How to include CC in new ticket ID notification

2011-12-15 Thread Robert Woodworth
Present config, an email that generates a ticket will get an automatic response with the ticket ID# but the others CC on the message that generated the ticket don't. When those people hit "reply", being that OTRS is in the recipient list, each of those messages generates ANOTHER ticket. (sigh) Is

Re: [otrs] broken url on messages

2011-12-15 Thread Nils Leideck
On 15.12.2011, at 17:52, Robert Woodworth wrote: > Ive been a sysadmin long enough Im pretty ashamed to have made that error... I’ve setup my report tool to connect to https://support.mydomain.com/otrs/rpc.php, trying to use the API after an upgrade. It took me a week to recognize that I should

Re: [otrs] broken url on messages

2011-12-15 Thread Robert Woodworth
Err, ummm, oops... I found something wrong with my FQDN (turns beet purple) I interpreted FQDN to mean "Domain Name" when it SHOULD be set to be "Name of the host including its full domain name" Ive been a sysadmin long enough Im pretty ashamed to have made that error... -Original Me

Re: [otrs] ISO preinstalled OTRS for RedHat 3.0.11

2011-12-15 Thread jkrumrine
Install CentOS http://www.centOS.org There is a CentOS installation link in the admin manual(http://doc.otrs.org/3.0/en/html/) : http://wiki.otrs.org/index.php?title=Installation_of_OTRS_3.0b1_on_CentOS_5.5 From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Emmanuel Olivo

Re: [otrs] ISO preinstalled OTRS for RedHat 3.0.11

2011-12-15 Thread Steven Carr
RedHat is a commercial linux, you need to purchase it through www.redhat.com Fedora is a "free" version of RedHat but is generally not as stable/enterprise ready. CentOS is a linux built from the source RPMs of Redhat so is generally compatible with RedHat systems. Neither of the above come with

[otrs] ISO preinstalled OTRS for RedHat 3.0.11

2011-12-15 Thread Emmanuel Olivo
Dear where I can download the ISO for RetHat OTRS, or where I can see a guide on how to install OS regards- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http:/

Re: [otrs] Ticket::Hook location

2011-12-15 Thread Muhammad El-Sergani
U're most welcome :-) Thanks.. //M On Dec 15, 2011, at 2:37 PM, Ugo Bellavance wrote: > On 2011-12-14 15:38, Muhammad El-Sergani wrote: >> Hi, >> >> Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat > > Ah, now I see why I couldn't find anything... it is not available in

Re: [otrs] Ticket::Hook location

2011-12-15 Thread Ugo Bellavance
On 2011-12-14 15:38, Muhammad El-Sergani wrote: Hi, Go to Ticket -> Core::Ticket then change value for Ticket::SubjectFormat Ah, now I see why I couldn't find anything... it is not available in my 2.3 production system. Will definitely change it to "Right" when we upgrade to 3.0. Thanks a

[otrs] AUTO: Damiano Anselmi is out of office (tornerà il 09/01/2012)

2011-12-15 Thread Damiano Anselmi
Sono fuori dall'ufficio fino a 09/01/2012 I'm not in the office until 08.01.2012. I'll be back on 09.01.2012 For urgent matters: - please contact Paolo Lui, p...@ufi.it (Tel. +39 0376 386872) I'm out of office. I will respond to your message when I'm back. For UFI Users: please open a ticket