You can use SysAdmin GUI in admin area/module. You have to search for Agent
or Customer criteria to disable/enable components on each User agent or
Customer page/modules.
El 06/01/2012 14:34, "Wagner" escribió:
> Hello,
>
> is there a way to disable the fields Priority, Impact and Criticality?
>
Hello,
Whenever a customer asks to disable them, I just go and comment the lines
on the DTLs where they are called. Since they're not mandatory, commenting
the lines is usually enough.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 6 January 2012 14:03, Wagner wrote:
> Hell
Hello,
is there a way to disable the fields Priority, Impact and Criticality?
I thought I had seen it in the Sysconfig, but didn't find.
Thanks
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Archive: http://lists.otrs.org
Am 06.01.12 16:32, schrieb Marc Balmer:
> Hi
>
> I more or less successfully update our OTRS installation from 2.2.8 to
> 3.0.11 and almost everything seems to work and we all love the new look
> and feel.
>
> However, when creating a new queue, we get an SQL error:
>
> ERROR: null value in colu
Hi
I more or less successfully update our OTRS installation from 2.2.8 to
3.0.11 and almost everything seems to work and we all love the new look
and feel.
However, when creating a new queue, we get an SQL error:
ERROR: null value in column "move_notify" violates not-null constraint,
SQL: '
Nagios
- Original Message -
From: Neel.Darji
To: otrs
Date: 2012-01-06, 13:09:58
Subject: [otrs] Integration of OTRS
Hi, thank you for your quick reply. I am satisfied with it. Can you tell me is
there any possibility to integrate OTRS with any other tool that can discover
the n
Hi Gunter, every time you update a ticket the ticket last changed Tine will
be updated. Apart from that a ticket history entry will be added.
In some scenarios this might still not give you what you need and you would
want to set a free time field. For this there is programming effort
involved, yo
