Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-01 Thread Michiel Beijen
Hi Martin, Op 1 feb. 2012 20:34 schreef "Martin Møller" het volgende: > I am very well, thank you. We are starting our migration to 3.1 in the near > future, but currently are in testing phases with 3.0. I had some issues with > malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-01 Thread Martin Møller
Hi Michiel! I am very well, thank you. We are starting our migration to 3.1 in the near future, but currently are in testing phases with 3.0. I had some issues with malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go back again on my test system. I have some idea what may be the r

Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

2012-02-01 Thread Michiel Beijen
Hi Martin, how are you! What would be possible is to use the GenericAgent to set a field to the color you want, this can be a free text field or a 3.1.x-style DynamicField. You can then use this color in a custom DTL template as a value to use this color in a certain field. This would involve the

Re: [otrs] Give the rpc user read-only access

2012-02-01 Thread Michiel Beijen
Hi Bruno, On Tue, Jan 31, 2012 at 10:42, Bruno Cardon wrote: > Is it possible to give the rpc user read-only access so he cannot, for > example, add a ticket to the otrs-system ? The RPC user is not a 'real' OTRS user; via the RPC interface you actually expose a part of the API and you'd expose

[otrs] Warning messages from PostMasterMailbox.pl

2012-02-01 Thread Ward, Pierce
Hi, We have been using OTRS for a few weeks now without any major problems. However, every so often we get an email from cron because of some warning messages produced by the PostMasterMailbox script. This is what we get: $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null Prototype mismatch: sub

[otrs] Adding a custom icon next to locked tickets

2012-02-01 Thread Wagner
Hello, I would like to add another icon/function next to the "locked tickets", "my work orders" icons in the top of the page. I wanted to add the number of tickets of a custom state I created and it should appear there if there are any tickets in this state where may i look for that? this can be