Hi Martin,
Op 1 feb. 2012 20:34 schreef "Martin Møller" het volgende:
> I am very well, thank you. We are starting our migration to 3.1 in the near
> future, but currently are in testing phases with 3.0. I had some issues with
> malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go
Hi Michiel!
I am very well, thank you. We are starting our migration to 3.1 in the near
future, but currently are in testing phases with 3.0. I had some issues with
malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go back again on
my test system. I have some idea what may be the r
Hi Martin, how are you!
What would be possible is to use the GenericAgent to set a field to
the color you want, this can be a free text field or a 3.1.x-style
DynamicField. You can then use this color in a custom DTL template as
a value to use this color in a certain field.
This would involve the
Hi Bruno,
On Tue, Jan 31, 2012 at 10:42, Bruno Cardon wrote:
> Is it possible to give the rpc user read-only access so he cannot, for
> example, add a ticket to the otrs-system ?
The RPC user is not a 'real' OTRS user; via the RPC interface you
actually expose a part of the API and you'd expose
Hi,
We have been using OTRS for a few weeks now without any major problems.
However, every so often we get an email from cron because of some warning
messages produced by the PostMasterMailbox script. This is what we get:
$HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null
Prototype mismatch: sub
Hello,
I would like to add another icon/function next to the "locked tickets", "my
work orders" icons in the top of the page.
I wanted to add the number of tickets of a custom state I created and it
should appear there if there are any tickets in this state
where may i look for that? this can be