Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

I will give it a go next chance I get. It seemed to happen a lot in cronjobs. It also seemed to happen, when I opened a ticket from the Dashbord or Ticket overview (in which case I also got a 500 error, as far as I recall). As far as I can tell, the changes to the database should not be able to

[otrs] strange performance problems migrating otrs from a server to another one

Hi all, im doing a migration of the otrs database from a server to another one. When performing the database test I’ve got strange result when running a query: 5 minutes versus the actual production server : 17secs. What I did is: 1) Newly centos installed server 5.7 2) Install mysql 5.5.20

Re: [otrs] strange performance problems migrating otrs from a server to another one

You say you have customised the my.cnf configuration, how does that compare with the production server, and has the production server been optimised? if it has then there is no guarantee the optimised configuration will work the same on a different server. Where is the 'tmpdir' variable pointing

Re: [otrs] strange performance problems migrating otrs from a server to another one

Hi Steve, i said i customized, but its similar to the production server i just changed some values because it have the double of memory, and the server is the same type. The tmpdir point to /tmp From os: FilesystemSize Used Avail Use% Mounted on /dev/sda3

[otrs] Changing auth type from local to ldap for agents

Hi, I'm using OTRS only internally, so I use ldap backend for clients, but at first I didn't know if it would cause problem with agents so the auth for agent is local. I have a few questions about the possible transition to ldap auth for agents. - Can an agent be a customer as well if

Re: [otrs] strange performance problems migrating otrs from a server to another one

Where does tmpdir point to on the production server? is that also pointing at /tmp which is on disk? and are the disk architectures the same type and same speed? It definitely sounds like a disk I/O issue. What version of MySQL is the production server running? What happens if you use the same

Re: [otrs] Changing auth type from local to ldap for agents

On Tue, 14 Feb 2012 08:11:43 -0500, Ugo Bellavance u...@lubik.ca wrote: Hi, I'm using OTRS only internally, so I use ldap backend for clients, but at first I didn't know if it would cause problem with agents so the auth for agent is local. I have a few questions about the possible

Re: [otrs] strange performance problems migrating otrs from a server to another one

Hi Steve, i will give a look , thanks ! yes, the /tmp point to disk, b ut on both server… same architecture… I will let you know Br, Luca Domenella T: +39 0698962316 E: luca.domene...@bwinparty.com bwin Italia Via Adolfo Ravà, 124 00142 Roma (RM) http://www.bwinparty.com/

[otrs-de] AUTO: Frank, Klaus is out of the office. (Rückkehr am 22.02.2012)

Ich bin bis 22.02.2012 abwesend. Ich werde Ihre Nachricht nach meiner Rückkehr beantworten. Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht [otrs-de] Ausblick OTRS-Community gesendet am 14.02.2012 00:35:20. Diese ist die einzige Benachrichtigung, die Sie empfangen werden,

Re: [otrs-de] ConfigItem (CI) Owner bei Ticketeröffnung

Nur, dass die Feature-Addons nicht ganz kostenlos zur Verfügung stehen, oder? Gruß Am 10.02.2012 um 17:06 schrieb Nils Leideck: On 10.02.2012, at 11:48, Rene Böhm wrote: schau dir mal unsere Erweiterung KIX4OTRS an, da ist genau das von dir gewünschte enthalten. Oder einfach die Feature

Re: [otrs-de] Queue für Customer Tickets

Hallo Liste, ich habe die Weboberfläche für ein neues Ticket der Customer mit Hilfe der Liste fast perfekt angepasst. Nun möchte ich noch den Punkt Typ auf Default: Problem setzten. Außerdem soll hier die Entscheidung, ob es sich um ein Problem Zwischenfall etc. handelt den Usern genommen