Hi !
is it possible to create individual modifications and save them for
updates ?
For example : I changed the lenght of the displayed FAQ titles in the file
/Kernel/Output/HTML/Standard/AgentFAQOverviewSmall.dtl
We´re using the FAQ package 2.0.7
How can I protect this modifications for the
Hello Stefanie,
First option: you can send your patcht o the developers of OTRS and hope
that it will be included in the next release. I think that will only do for
bugfixes and enhancements that others will have a benefit from.
Second option: (this only works for layout modifications) create
Hi !
no, that doesn´t help. I know this forum entry.
It doesn´t help me, because there ´ s no answer to that question, how to
send an information to the owner/agent of the ticket, which gets the
merged ticket.
Message: 2
Date: Mon, 25 Jun 2012 17:51:20 -0400
From: Gerald Young
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Attention: Virus Alert
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has detected that the message:
From:otrs@otrs.org
Subject: Re: [otrs] Help - Information after merging
?re using the FAQ package 2.0.7
How can I protect this modifications for the next updates ? Is that
possible
?
Stefanie
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Hi ,
I want to customize few things in new email ticket option .
1 . No need to customer option , we have only one customer and need to set
this as a cusomer for all one queue tickets .. .
2 . and also dont want servrice , SLA , Owner , reposible ..
Help me to speed up tticket raising .
I guess than you will don't need a ticket system
Am 26.06.2012 14:20, schrieb nevil chandran:
Hi ,
I want to customize few things in new email ticket option .
1 . No need to customer option , we have only one customer and need
to set this as a cusomer for all one queue tickets .. .
Hi ,
thanks for your reply I still believe many of users may need that
option what i told .. Nobody needs with single customer ???
Regards,
Nevil
2012/6/26 Johannes Homuth johannes.hom...@sourcepark.de
I guess than you will don't need a ticket system
Am 26.06.2012 14:20, schrieb
Quoting nevil chandran (nevilchand...@gmail.com):
2012/6/26 Johannes Homuth johannes.hom...@sourcepark.de
I guess than you will don't need a ticket system
thanks for your reply I still believe many of users may need that
option what i told .. Nobody needs with single customer ???
I
On 26.06.2012 15:21, Susan Dittmar wrote:
I cannot help you, Nevil, as we are not using the customer access at all.
But I disagree with Johannes. I can imagine quite some applications of otrs
with *only* agents active, either without any customer access (other than
for example mail), or even
Thanks Renee ..Thanks for understanding my requirement . i have differnet
customers and i am panning to have with different queues .
On Tue, Jun 26, 2012 at 7:01 PM, Renée Bäcker
mailinglis...@renee-baecker.de wrote:
On 26.06.2012 15:21, Susan Dittmar wrote:
I cannot help you, Nevil, as
Your queues shouldn't (in my opinion) be customer based. They should be
agent or department based.
I realize that's a matter of contention, but if you configure OTRS for the
types of requests and who will handle them, rather than who is asking,
you'll find you won't have this type of question to
Hi,
You can achieve it using an event based notification. It is a little bit
nasty, because you have to capture the fact that the merge creates a new
article containing the new ticket number:
Create a notification (event based)
Select Recipient Groups: Customer
Event: ArticleCreate
Article Type:
Hi List,
Has anyone seen a way to integrate LogMeIn in tickets?
Mik
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Sounds like you're better off writing a short script using the SOAP interface
that takes what you need and supplies default values for all the other fields.
If you need so little function, you may be better off with a less capable tool
like RT. if you disable all the features you describle,
Hallo,
in der StaticDB kann es sein, dass bestimmte Stop-Words nicht gefunden
werden (z. B. 'and'). In der RuntimeDB jedoch ist das nicht der Fall,
hier wird einfach eine Suche auf der Artikel-Tabelle ausgelöst, und zwar
auf der Spalte a_body für die Artikelinhalte. Hier steht eine
Hallo Sebastian,
für die Defaults.pm ist das allerdings wieder ein Sonderfall. Aus dieser Datei
werden die Einstellungen nur übernommen, wenn die entsprechenden Einträge in
der Config.pm nicht vorhanden sind.
Das ist die Datei wo du das CustomerTickets = 1 (oder wie die Syntax war)
On 05/21/2012 04:43 PM, Martin Gruner wrote:
Das ist aber sehr schade. Wie können wir hier weiterkommen? Wir müssen
irgendwie rausfinden, woran sich Thunderbird bei dir stört. Vielleicht
kannst du versuchen, mal in OTRS mitzuschneiden, was signiert wird, dann
verschlüsselt wird, und was dann
Hallo zusammen,
ist es möglich den Tickets, die in einer bestimmten Queue eröffnet werden bzw.
in diese geschoben werden einen bestimmten Typ und eine bestimmte
Ursachenkategorie zu geben:
Ich hatte da schon an ACLs gedacht, bin mir da aber mit den ganzen Typen und
der Syntax nicht so ganz
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