Re: [otrs] How to run multple OTRS intances in single apache server ?

Dear Sir,  Thank you for response.I did not found  any errors in log file. Is i am following correct procedure or not as mentioned in my previous mail?. Note: 1. I found help for using virtual host for single instance of OTRS. There  they used it for configuring three virtual hosts one for cust

Re: [otrs] Question on Installing OTRS

@Ugo : " However, I wouldn't put a server in production like that.", hm..and your suggestion is ? @Gerald: hm..if I read Ugo comment, it seem the best way to install OTRS is on root partition For all answer, can I resume that I must start install otrs from the beginning and make root partition

Re: [otrs] Question on Installing OTRS

It should (could? probably? maybe?) work with rpm if you symlink before install rpm. I believe the rpm wouldn't know the difference. Now, whether apache won't follow symlinks is another issue. On Mon, Jul 16, 2012 at 3:01 PM, Ugo Bellavance wrote: > On 2012-07-16 06:01, Adi Ariyanto wrote: > >>

Re: [otrs] Why? "email address you supplied is banned from this mailing"?

Hi Ugo, 2012/7/16 Ugo Bellavance > On 2012-07-16 13:30, Mike Eduard wrote: > >> I want to answer questions from people on the list. >> >> But I got banned from this mailing with my znuny.com >> >> address. Can you explain me why? >> >> Did I something wrong? >> > > Did you con

Re: [otrs] Question on Installing OTRS

On 2012-07-16 06:01, Adi Ariyanto wrote: Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below : root@itsupport:~# df -h FilesystemSize Used Avail Use% Mounted on /dev/sda1 323M 279M 28M 91% /

Re: [otrs] Why? "email address you supplied is banned from this mailing"?

On 2012-07-16 13:30, Mike Eduard wrote: Dear Mailing List Owner, I want to answer questions from people on the list. But I got banned from this mailing with my znuny.com address. Can you explain me why? Did I something wrong? Did you contact the list owners at otrs-ow...@o

Re: [otrs] Lightbox HowTo on OTRS

I saw that, and I've distilled necessary install to about 5 files, though the example given is a new html page, which may detract from ideal user experience. When you say, "popup", you have to deal with popup blockers. If you go to a web page (unless it's some sort of dtl "action") you remove peop

Re: [otrs] Crontab getting overwritten

bin/Cron.sh looks at otrs/var/cron for files without .dist attached and makes them be your crontab. It is possible that it runs itself. On Mon, Jul 16, 2012 at 10:43 AM, Derek Kiely wrote: > Hi All, > > ** ** > > I recently migrated from 2.4.4 to 3.1.7 (3.0.1 in the middle) and since > upgra

Re: [otrs] Question on Installing OTRS

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Adi Ariyanto Sent: Monday, July 16, 2012 6:01 AM To: otrs@otrs.org Subject: [otrs] Question on Installing OTRS > > Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with deta

Re: [otrs] hide queue in web interface

thanks a lot for the help now i i cover this point of my list... On 16 July 2012 13:13, Gerald Young wrote: > You can't do it per ldap, but you can do it via ACL for something that > ldap knows. > > For instance, let's say you have UserLogin mapped to userPrincipalName > instead of sAMAccou

Re: [otrs] Lightbox HowTo on OTRS

It should just open in a popup. PDF.js renders multi-pages perfectly fine, it is just a nice way of not needing to start Adobe Reader or Document Viewer to read a PDF. See for example: http://mozilla.github.com/pdf.js/web/viewer.html -- Mike On Sun, Jul 15, 2012 at 11:59 PM, Gerald Young wrote: >

[otrs] Crontab getting overwritten

Hi All, I recently migrated from 2.4.4 to 3.1.7 (3.0.1 in the middle) and since upgrading, I am having problems with my cron jobs, Bascally my crontab looks like this 01 01 * * * $HOME/bin/RebuildTicketIndex.pl >> /dev/null When it should look like 01 01 * * * $HOME/bin/otrs.RebuildTicketInde

Re: [otrs] How to run multple OTRS intances in single apache server ?

Why did apache not start? It's not a trivial question, but you should have received an error message indicating why. The error messages would be a clue why (and for others to help you). On Mon, Jul 16, 2012 at 8:53 AM, Naresh Reddy c wrote: > Dear All, >I need to setup two instances (let us

[otrs] How to run multple OTRS intances in single apache server ?

Dear All,    I need to setup two instances (let us say one for www.abc.com and the other for www.pqr.com (sister company of abc) ) of OTRS in single Apache Server. Nothing should be shared between two instances.I want two instances because some of my customers and agents are part of both companie

Re: [otrs] Question on Installing OTRS

Yes, you can install to /home/otrs, for instance, though you'll need to change the otrs apache config to reflect that path (change all /opt to /home), as well as in Config.pm $Self->{Home} = '/home/otrs'; Note that this may require a manual install of the source, check for dependencies, etc. Re

Re: [otrs] Question on Installing OTRS

Can I install OTRS not in root partition ? but in home partition ?   Yes you can Thanks and Regards, Amit Sharma From: Adi Ariyanto To: "otrs@otrs.org" Sent: Monday, 16 July 2012 3:31 PM Subject: [otrs] Question on Installing OTRS Hi, I would to know th

Re: [otrs] hide queue in web interface

You can't do it per ldap, but you can do it via ACL for something that ldap knows. For instance, let's say you have UserLogin mapped to userPrincipalName instead of sAMAccountName (highly recommended if you are expecting collisions between usernames accross the different backends). userPrincipalNa

[otrs] Question on Installing OTRS

Hi, I would to know the general step on installing OTRS, I have install my Debian Linux and OTRS with detail partition below : root@itsupport:~# df -h FilesystemSize Used Avail Use% Mounted on /dev/sda1 323M 279M 28M 91% / tmpfs 502M 0 502M 0% /l

[otrs] hide queue in web interface

hi to all i have this problem segregate customers to particolare queues... now i see that is impossible in the same istance but, it's possible, in the config.pm, the possibility to HIDE the queue in function of the login... for example... the user CUSTOMER1 logged in with active direco