Hi,
does anyone no off an otrs module (pakage) to add announcements to the customer
login or customer My Tickets area?
Simplest would be a list of definable Text or one big Text Field?
System xyz is down, no need to create Tickets. Will approximately take 30
Minutes.
So you don't get 50
hi to all..
i have to enable SSL Module in my installation of OTRS... i follow the
guide found here:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=333
but, when i start apache i have this error:
Syntax error on line 62 of C:/Program Files
Hello,
Ok, I found the syntax :
Something like the following seems to works .
Value= [
{
ValueText = '123',
},
,
Regards
Le 2 août 2012 à 16:21, Bernard Chambon a écrit :
Hello,
HAs anyone try to set a dynamic field, using SOAP protocol, with PERL
language ?
To
Every time I try to send an e-mail reply to a ticket I receive the following
error..
This was working prior to the upgrade to 3.1.2
Any help would be appreciated
Error Message: Impossible to send message to: berick...@ocusd.net, .
Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri
You can modify CustomerLogin.dtl directly.
Just put HTML markup after h2$Text{Login}/h2 and save.
On Fri, Aug 3, 2012 at 3:22 AM, Stephan Lang stephan.l...@bockonline.dewrote:
Hi,
does anyone no off an otrs module (pakage) to add announcements to the
customer login or customer My
As this is an Apache error and not *explicitly* an OTRS error, you might
try searching on the error. A popular search engine comes up with some
relevant results, such as
http://arfore.com/2009/08/24/sslsessioncache-error-on-apache-for-windows/
On Fri, Aug 3, 2012 at 4:41 AM, Stefano Ricci
What do the logs say? Chances are, you *still* have problems sending email.
On Fri, Aug 3, 2012 at 10:10 AM, Gadow, Shawn sga...@ocusd.net wrote:
I got past that error I believe I noticed that the sendmail settings had
been defaulted with the upgrade.. but now when I reply to a ticket it opens
max_allowed_packet setting is in your my.ini configuration of MySQL.
query_cache_size, same
root@localhost password within OTRS, Agents
FQDN otrsexample see/search sysconfig within OTRS
Edit Config Settings in Framework - Core
On Thu, Aug 2, 2012 at 10:21 PM, Kaushal Shriyan
So max_allowed_packet and query_cache_size are mysql variables, default
installs usually have query_cache turned off and aren't tuned at all. Ask
your DBA to configure/tune your MySQL server, if you are the DBA then
Google is your friend.
Critical Change the password or invalidate the account
Which logs would I look in to find the error information?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Friday, August 03, 2012 9:31 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't send e-mail replies after upgrade to 3.1.2
Nevermind I found it This coincides with the time
[Fri Aug 3 10:01:44 2012][Error][Kernel::System::Ticket::HistoryAdd][5255]
Table '.\odhd\ticket_history' is marked as crashed and should be repaired, SQL:
'INSERT INTO ticket_history (name, history_type_id, ticket_id, article_id,
queue_id,
Repaired the table and I am no longer receiving that error but now I get this..
unsure if its related or not.
[Fri Aug 3 10:10:01 2012][Error][Kernel::System::PID::PIDGet][184] Unknown
column 'process_change' in 'field list', SQL: 'SELECT process_name, process_id,
process_host,
It may be that the conversion didn't complete but did you upgrade from 3.0
or 3.1.1? It appears you didn't complete the schema changes on upgrade.
On Fri, Aug 3, 2012 at 11:12 AM, Gadow, Shawn sga...@ocusd.net wrote:
Repaired the table and I am no longer receiving that error but now I get
I upgraded from 3.0.
So it appears it is fixable then by running the update? yes? How would I do
that?
I am running on a windows server
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Friday, August 03, 2012 10:24 AM
To: User questions and
backup your database. and everything else.
Read UPGRADING in your OTRS folder.
You'll need to do three steps: a DBUpdate for schema, a perl update, and a
post schema update, plus cache, config etc.
This is assuming it hasn't been done already. I don't know the state of
your database, especially
When I execute the DBUpdate-to-3.1.mysql.sql script I get a few errors back all
stating that the table already exists and no other errors so I would assume
that means this step was already ran
So I continue on and I'm not really sure how to run the pl script but when I
start the script in
I ended up having to reinstall DBD::mysql then I finished the process..
however now I no longer get any errors in ortrs.log but mail still does not
send and I am left with just a blank page as previously
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gadow,
Shawn
Sent:
Edit Config Settings in Framework - Core::Sendmail
Check it out. See if it makes sense to you. Probably you don't want
sendmail, but rather SMTP, and all the configuration that belongs to it.
On Fri, Aug 3, 2012 at 1:37 PM, Gadow, Shawn sga...@ocusd.net wrote:
I ended up having to reinstall
Yep everything looks just as it was before the upgrade in sendmail.. checking
the logs again I do get the following notice
[Fri Aug 3 13:05:56 2012][Notice][main::_AutoRestart] Scheduler service is
stopping due a restart.
[Fri Aug 3 13:06:27 2012][Notice][main::_start] Scheduler Service is
Are you really sure you're using sendmail? on Windows?! Have you got an
SMTP server you can try to use to see if it works? Also if you haven't
already make sure you completely restart Apache so that everything gets
reloaded from scratch.
Steve
On 3 August 2012 19:10, Gadow, Shawn
Sorry, I meant under sendmail in the config and I am using SMTP with the
following settings.
Module = SMTP
Host = odexc-01 (also tried via internal IP and odexc-01.ocusd.local)
Port = 25
Username/pass are set
If I change any of these to an incorrect setting I get unable to deliver
errors.. but
At what point do you get the popup window? When clicking send? Not sure
what is causing that (certainly doesn't happen on any OTRS systems I've
ever used), does the Apache logs indicate that it's tried to access
something that doesn't exist and then redirects you back to index.pl? (you
may need to
On Fri, Aug 3, 2012 at 8:07 PM, Steven Carr sjc...@gmail.com wrote:
So max_allowed_packet and query_cache_size are mysql variables, default
installs usually have query_cache turned off and aren't tuned at all. Ask
your DBA to configure/tune your MySQL server, if you are the DBA then Google
is
Hallo,
das kann man in der CustomerTicketZoom.dtl tu'n.
Die Dateien liegen im Verzeichnis opt/otrs/Kernel/Output/HTML. Allerdings muss
man mit Themes arbeiten,
wenn man die Dateien verändert (dazu gibt es ne Doku, das würde den Rahmen der
Mail sprengen).
Man kommentiert in der Datei
Hallo alle,
ich habe in einem kommenden Projekt womöglich Bedarf zur Implementation eines
Kundenprozesses mit ACLs (oder einem anderen Weg?).
Das
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=68
finde ich dazu schonmal ganz aufschlussreich und würde womöglich für eine Lösung
Hallo,
gibt es in der SysCfg irgendwo die Option, das Skin des Richtexteditors zu
ändern? Der CKEditor kommt von Haus aus u.a. ja auch mit einem Skin daher, das
an Office 2003 erinnert. Was ich geschafft habe ist, dass wenn ich die Dateien
aus
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