[otrs] TicketSearch performance with Internet Explorer

2012-08-06 Thread Juan Manuel Clavero Almirón
Hi all, there’s some poor performance in Internet Explorer when you try to select multiple choices of one field in AgentTicketSearch. I’ll try to explain: let’s say you want to filter tickets in a, h, j, k, l, t, v, w and z queues. So you go to AgentTicketSearch; in there, you select ‘queue’,

Re: [otrs] TicketSearch performance with Internet Explorer

2012-08-06 Thread David Boyes
[snip – general suckitude of IE6-8] We’ve only seen this behaviour with Internet Explorer 6 to 8 (we know 6 is not supported, but we still have some apps that only work with it, so we must keep it); It is working OK with IE9, Chrome, Firefox, Opera and Safari. Has anyone seen this

Re: [otrs] TicketSearch performance with Internet Explorer

2012-08-06 Thread Juan Manuel Clavero Almirón
Ok, thanks Bad news for the bosses, more or less what I expected.. and thanks for the snip - suckitude! great summary using a great word... Kind regards, Juan Clavero -Mensaje original- De: David Boyes [mailto:dbo...@sinenomine.net] Enviado el: lunes, 06 de agosto de 2012 11:47 Para:

Re: [otrs] Can't send e-mail replies after upgrade to 3.1.2

2012-08-06 Thread Gadow, Shawn
I guess popup is the wrong way to put it (I thought it was a popup but it’s not).. What happens is I choose close ticket from reply dropdown then the reply window opens url

[otrs] Display full Dynamic field in ticket view

2012-08-06 Thread Robert Butler
Hello, I have successfully upgraded from 3.0.12 to 3.1.17. The free text fields migrated to dynamic fields and I have successfully configured them to display in ticket views and searches. However, the dynamic fields that are displayed in the ticket view are truncated, showing only the first 25

[otrs] error when accessing rpc.pl in otrs

2012-08-06 Thread ravi shanker
Hi, i'm currently using otrs 3.1.7 on WIN2008 -64bit,iis7,active perl 5.14 version.when accessing rpc.pl..i'm getting following error The page cannot be displayed because the server requires a Content-Length header in the request.   Ravi

[otrs-de] Fragen zum Parameter RichText

2012-08-06 Thread Angelika Beck
Hallo, bis jetzt verwenden wir OTRS 2.3.3. Nun wollen wir auf die neueste Version von OTRS umsteigen. Wir haben nun folgendes Problem: mit dem neuen Parameter Core::Web / Frontend::RichText wird automatisch für Artikel in den FAQs und für Antwortmails in den Tickets der Richtext