Re: [otrs] TicketAcl, UserCustomerID argument limit

Ok cool...will do. And thanks for all your input...much appreciated!! -Isaac From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Wednesday, November 14, 2012 4:25 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] TicketAcl, UserCustomer

Re: [otrs] TicketAcl, UserCustomerID argument limit

you can add as many ACLs as you want, btw... so split them if you have an argument limit. On Wed, Nov 14, 2012 at 7:07 PM, Isaac Gonzalez wrote: > This may also work, however will be more of an up-front and ongoing > procedure. > > ** ** > > All my queues are in the users group, which every

Re: [otrs] TicketAcl, UserCustomerID argument limit

This may also work, however will be more of an up-front and ongoing procedure. All my queues are in the users group, which everyone is a member of by default. So this basically equates to me having to go in and add a customer into a group for newly created users(either for the ones that aren't g

Re: [otrs] TicketAcl, UserCustomerID argument limit

IG: I do have multiple queues to one group and certain customers should not access all the queues from that group then split the queue-groups and apply the extra group to those who should have access. On Wed, Nov 14, 2012 at 6:30 PM, Isaac Gonzalez wrote: > I do have multiple queues to one grou

Re: [otrs] TicketAcl, UserCustomerID argument limit

I do have multiple queues to one group and certain customers should not access all the queues from that group. I did a bunch of research before I implemented this solution, and it turned out to be the correct one. It would really be helpful to know about a set limit. Thanks, Isaac From: otrs-b

Re: [otrs] TicketAcl, UserCustomerID argument limit

Hello Isaac, I believe the best approach to what you are looking for is the Customer <-> Group Config in the Admin Interface, unless you have multiple queues to one group and then your customer shouldn't access all the queues from that group. This is slow to be done the first time, but then is bec

[otrs] TicketAcl, UserCustomerID argument limit

Hi I am using the Ticket ACL here: http://doc.otrs.org/3.1/en/html/ch18s03.html to limit which queues certain customers can see by checking their customer id. This works nicely, but now I want to add a lot more customer id values Does the UserCustomerID Parameter below have any limitation

[otrs] After upgrading from 2.4.10 to 3.1.11

Hi, After upgrading from 2.4.10 --> 3.0.13 --> 3.1.11 there is an issue with on our system. When a ticket is selected and you attempt to paste info into the note, you can not change the font or size of the pasted text. You can make the change and type in the text and it works. Has anyone

Re: [otrs] Kerberos and LDAP Authentication

Hi Steven, I was afraid this would be the answer: OR kerberos OR OTRS auth... well, we can't have it all, can we? Kind regards, Juan Clavero -Mensaje original- De: Steven Carr [mailto:sjc...@gmail.com] Enviado el: miércoles, 14 de noviembre de 2012 16:58 Para: User questions and discuss

Re: [otrs] Adding links using the SOAP interface

from jojo: rpc.pl is deprecated. Try to use the generic interface. http://forums.otterhub.org/viewtopic.php?t=12168 On Wed, Nov 14, 2012 at 12:19 PM, wrote: > Hi Gerald, > > ** ** > > Thanks for your answer. > > ** ** > > I’ve just understood why I was asking myself this question: The

Re: [otrs] Adding links using the SOAP interface

Hi Gerald,   Thanks for your answer.   Ive just understood why I was asking myself this question: The AddLink method is not called via the Generic Interface (thats via the nph-genericinterface.pl script) but rather via the (old?) rpc.pl script.   So, I guess my question might be more clearly

Re: [otrs] Kerberos and LDAP Authentication

It's not really an OTRS issue as Apache is the one handling the actual authentication. The problem is you can't have a fallback when using Apache Kerberos authentication (many people have tried [and failed] google "apache kerberos ldap fallback"). If you fail Kerberos authentication then Apache wil

Re: [otrs] How to display all Customer thru AdminCustomerUser

There doesn't appear to be a limit or pagination code in Modules/AdminCustomerUser.pm or Standard/AdminCustomerUser.dtl If you're querying an LDAP source, the limitations are within that. http://forums.otterhub.org/viewtopic.php?f=62&t=12487 http://forums.otterhub.org/viewtopic.php?f=53&t=8173

[otrs] How to display all Customer thru AdminCustomerUser

Hello, The problem : It can get the list of all my customers thru 'AdminCustomerUser' view (so I can't use the browser find function, ok I know that there is the search action available) Is it possible to increase the numbers of rows displayed ? I talk about the table : ` Best regard

Re: [otrs] Kerberos and LDAP Authentication

Hi Roy, yes, I do sync against the samaccountname. I capture it from the kerb login using HTTPBasicAuth::ReplaceRegExp But that's not the problem: the problem is for the users that cannot do kerberos authentification. I need them to be able to do LDAP auth using OTRS login page, as they did bef

Re: [otrs] Adding links using the SOAP interface

It depends on what you mean by "supported". If you pay them, will they fix or develop for you? Yes. Will it work if you use that hyperlinked method? Yes. (caveat: some of the API *might* have changed since 2009) "Why isn't it documented?" Anything in http://dev.otrs.org is "documentation" for the

[otrs] Adding links using the SOAP interface

Hi all,   I’ve find here http://lists.otrs.org/pipermail/otrs/2009-October/028972.html a way to add links using the SOAP API.   However, this is not documented in OTRS’ admin manual. And, looking at the code, I don’t see anything