I wonder if Jack has found any Solution on How to setup customer users,
customer groups and permissions :
Hi Guys,
Here is the scenario,
1. A customer company has two bosses, Bob(CEO) and Joe(CFO).
2. They have two major departments, Accounting and Sales. There
are
about
http://forums.otterhub.org/viewtopic.php?f=60&t=7531
Accounting customers have a CustomerID of company-accounting or
company-groupa
Sales customers have a CustomerID of company-sales or company-groupb
everyone else has a customerID of company (general requests/group c)
The schema is
extended/mod
followup: if May's tickets are not to be seen by "general", then May should
have a CustomerID of company-sales.
On Wed, Dec 12, 2012 at 9:11 AM, Gerald Young wrote:
> http://forums.otterhub.org/viewtopic.php?f=60&t=7531
>
> Accounting customers have a CustomerID of company-accounting or
> compa
followup 2: Each ID has to be separated by a semicolon. (not a comma)
On Wed, Dec 12, 2012 at 9:13 AM, Gerald Young wrote:
> followup: if May's tickets are not to be seen by "general", then May
> should have a CustomerID of company-sales.
>
>
> On Wed, Dec 12, 2012 at 9:11 AM, Gerald Young wro
Another interesting note: Samba 4 (with the full independent AD implementation
mandated by the EU judgment against MS) was released this week. No Windows CALs
required to do authentication against it, and can be managed directly with the
MS tools *and* it supports replication of AD forests. He m
Hi all,
My challenge is this -
We have an existing CRM system. Currently our support agents are copying
the ticket ID over to the CRM system every time they receiving an ticket.
Anyone have any good idea how I can make the life more easier for my
support agents?
Thanks.
Op 13 dec. 2012 om 00:33 heeft Jean BROW het volgende
geschreven:
> Hi all,
>
> My challenge is this -
>
> We have an existing CRM system. Currently our support agents are copying the
> ticket ID over to the CRM system every time they receiving an ticket.
>
> Anyone have any good idea how I
Thanks for your replay Arnold.
May I ask how you match the customer number in OTRS with the customer
number in your CRM?
2012/12/13 Arnold Ligtvoet
> Op 13 dec. 2012 om 00:33 heeft Jean BROW het
> volgende geschreven:
>
> > Hi all,
> >
> > My challenge is this -
> >
> > We have an existing CR
Hi Jean,
by hand. We use the CustomerID field in OTRS and fill it with the
customer id number from the CRM system. I'm pretty certain this can be
automated as well by using LDAP, but the simple integration works well.
It does depend on the support agent entering the CustomerID when
creating
