Re: [otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

Hi, Ticket::Frontend::NeedAccountedTime in combination with Ticket ACLs then it would be possible. It may require a OTRS Feature Add On "Ticket Forms" IMHO to show/hide the field for specific queues. Flo Original-Nachricht > Datum: Thu, 17 Jan 2013 15:54:38 + > Von: Nick

Re: [otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

I would like to know if it's possible to make the time units field mandatory on tickets that are in certain queues as well. Nick -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of IT-Support Sent: Thursday, January 17, 2013 7:53 AM To: otrs@otrs.o

[otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

Hi, is there a way to set the "time units" field required for specific users, groups or Roles? I know, there is a config item to set it for everyone (Ticket::Frontend::NeedAccountedTime) Thank you! Best regards, Timo - OTRS mail

Re: [otrs] OTRS statistics with ticket owner?

Hi Jurjen, You'll have to activate it in SysConfig: Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes This is because OTRS is by origin German, and in Germany it can be forbidden to track performance of your individual employees Michiel Beijen Senior Consultant OT