Hi steve,
How can to prevent the SLA from continuing its time when ticket is pending.
Thanks,
Yousef.
___
I recommend to use TicketAcl. Example is attached.package Kernel::Config::Files::ZZZTicketAclDynamicFieldLocationDependency;
use utf8;
# #
# Build Location default selection
# #
$Self->{Ticket
Thanks. I will give that a try. I was also reviewing
http://forums.otterhub.org/viewtopic.php?f=61&t=16688&p=77236#p77236 but that
got to the point it was a bit confusing. I think I need to research that
option a bit more so that the configuration is not overwritten with upgrades as
well.
T
There's this: http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p64539...
maybe it will help.
On Mon, Mar 11, 2013 at 12:34 PM, Marty Hillman wrote:
> I am looking to utilize two dynamic fields for ticket entry where the
> dropdown in field 2 is dependent upon the entry in field 1. For exam
I am looking to utilize two dynamic fields for ticket entry where the dropdown
in field 2 is dependent upon the entry in field 1. For example, in field 1 the
user can select Problem or Request. If they select Problem, field 2 gives them
a choice of email, printing phone, etc. If they select R
I meant to say that you are missing "1" after certain lines...
On Mon, Mar 11, 2013 at 10:27 AM, Luchtman, Kurt
wrote:
> I put it on my personal site so I can delete it easier.
>
> ** **
>
> No www’s Luchtman dot hopto dot org /Mod_Config.pm
>
> ** **
>
> Kurt
>
>
>
>
Dear Shawn,
Thank you very much the information.
Would you help me to specify the file name and the correct permissions
settings?
Best regards,
Zsolt
2013/3/11 Gadow, Shawn
> That is a permissions issue. You need to have the correct file permissions
> set to allow OTRS to change the config**
I put it on my personal site so I can delete it easier.
No www's Luchtman dot hopto dot org /Mod_Config.pm
Kurt
Kurt Luchtman
NC FAST Desktop Support Manager
3724 National Drive #200
Raleigh NC 27612
919-707-4198
From: Gerald Young [mailto:cryth...@g
That is a permissions issue. You need to have the correct file permissions set
to allow OTRS to change the config
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Zsolt
Hajduk
Sent: Monday, March 11, 2013 9:01 AM
To: otrs@otrs.org
Subject: [otrs] OTRS statistics with ticke
Hi Stev,
Can you show me what you configured on your system I don't want exactly but
what scripts need to put on Kernel/Config.pm .
What process is need to perform on windows server 2008.
Thanks,
Yousef
_
Dear Michiel Beijen,
I just read the following mail what you sent with the solution.
I got an error message when I want to activate this option:
Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes
Would you be so kind to help me about it?
I would be so happy if you can hel
This is what I see...
$Self->{'AuthModule::LDAP::Params'} = {
$Self->{'AuthModule::LDAP::Params1'} = {
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'customer_users', # Testing
];
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = [
'custo
Here is a link to my config.pm file. It's on my personal site so that I can
trash it when complete.
http://luchtman.hopto.org/Mod_Config.pm
Kurt
Kurt Luchtman
NC FAST Desktop Support Manager
3724 National Drive #200
Raleigh NC 27612
919-707-4198
Fro
Built in? no. Count of status updates is not an available statistic. You
could query for it, though.
On Mon, Mar 11, 2013 at 8:17 AM, Bruno Cardon wrote:
> Dear,
>
> Is it possible to generate a report like this using the report generator
> (stats) ?
>
>
> Customer
>
> Ticketnumber
>
> Qu
Dear,
Is it possible to generate a report like this using the report generator
(stats) ?
Customer
Ticketnumber
Queue
Movement (count of status updates
Status
Age
---
Yousef,
Please don't reply to emails asking additional questions, write a new
email with a new subject.
As for your question, the answer is in the documentation,
http://doc.otrs.org/3.0/en/html/auth-backends.html
Steve
On 11 March 2013 05:51, Yousef Hamad wrote:
> Hi Steve,
> Do you have any
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