Hi,
it is not possible without changing code.
The history is intented to show "everything" happening on a ticket. So it
contains some duplicated info. But it is also needed for reporting purposes
Cheers
Jens
2013/4/12 Daniel Santos
> Hi,
>
> Is there any way to set OTRS to not save all the
That's weird... I'll redo my setup and check that again.
Thanks for the advices.
*Daniel Santos*
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
On 04/12/2013 10:23 AM, Gerald Young wrote:
I never had that happen to me. T
I never had that happen to me. The response = the email sent.
On Fri, Apr 12, 2013 at 9:17 AM, Daniel Santos <
daniel.san...@etice.ce.gov.br> wrote:
> But the "Response" as well, get duplicated in the ticket (The Response +
> The email sent).
>
>
> *Daniel Santos*
> daniel.san...@etice.ce.gov.b
Hello guys,
I am using OTRS 3.2.2 on Ubuntu 12.04 Server running on Apache 2.
I need to configure OTRS to show one skin depending of the url visited by
the client
example :
If the customer go to soporte.dominio.com/otrs/customer.pl shows soporte
skin
If the customer go to mesadeservicios.dominio
But the "Response" as well, get duplicated in the ticket (The Response +
The email sent).
*Daniel Santos*
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 (85) 3101.6600
On 04/12/2013 10:09 AM, Gerald Young wrote:
In my opinion, it's not
In my opinion, it's not a good idea to send a client notification about a
note. That's what a Response is for.
On Fri, Apr 12, 2013 at 8:25 AM, Daniel Santos <
daniel.san...@etice.ce.gov.br> wrote:
> Hi,
>
> Is there any way to set OTRS to not save all the notifications sent in the
> ticket?
>
Hi,
Is there any way to set OTRS to not save all the notifications sent in
the ticket?
Ex:.
- A new ticket is created.
- A new note is added in the ticket.
- A new notification is sent to the client about the note added.
- The ticket get updated with the note itself AND the notification sent
if the Dynamic Field is to be referenced, it would be
DynamicField_MyFieldName
On Fri, Apr 12, 2013 at 7:54 AM, Pete wrote:
> I'm using version 3.2.2 . The thing I'm trying to get to dashboard is due
> date. That freetext was just if it would have worked I'd manually typed the
> due date for ev
The table called ticket.
Hint: read the column/field names and make a somewhat educated guess that
the fields hold ids that match to tables of similar names that hold columns
that have values that represent the thing being sought.
In other words: Read the tables and column names. Get hints from t
I'm using version 3.2.2 . The thing I'm trying to get to dashboard is due
date. That freetext was just if it would have worked I'd manually typed the
due date for every ticket with that dynamic field.
~pete
On Fri, Apr 12, 2013 at 2:40 PM, Steven Carr wrote:
> On 3.2 possibly in Kernel/Output
On 3.2 possibly in Kernel/Output/HTML/DashboardTicketGeneric.pm, but since
you want TicketFreeText it looks like you're using an older version of OTRS
so not sure exactly where.
On 12 April 2013 08:22, Pete wrote:
> There are no errors in apache log. Any idea what .pl file to edit?
>
> ~pete
>
There are no errors in apache log. Any idea what .pl file to edit?
~pete
On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr wrote:
> You may need to edit the equivalent .pm file to expose these variables as
> it sounds like they are not exposed if the values are not being returned.
> Are there erro
Hi,
I want ticket details per queue and total.
Like, total tickets per queue, open tickets per queuelike that.
From which tables can I get that?
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Darshak Modi | Elitecore Technologies
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