Re: [otrs] new process ticket to customer

Hello, To create a new process is not available at the customer interface yet (at least that's what was told in the webinar about process management). Also process management is available for all users, as soon as you create a valid process it will show up in Ticket Menu the option for new Process

Re: [otrs] new process ticket to customer

Asking the same question 3 times isn't going to get a reply. If someone knew the answer they would have responded already. Your best bet for implementing process functionality is to have paid OTRS Support then you can call on support whenever you need it, and if you're implementing something like

[otrs] new process ticket to customer

Hello all, I'm new here and need your help.. I've created a new process in the 'Process Management' with many flows and it's working fine. I have a question.. How can I give permissions/configure this process to the 'Customer Interface'? OR How can I give permissions to users from ldap to acces

[otrs] Restoring deleted tickets

I found deleted tickets in a two month old backup. mysql-wise, how can I export the tickets from this backup and import them into the current db? Is there a script for that? E.g. export_ticket_dump ticketnumber and import_ticket_dump? -- Ralf Hildebrandt Charite Universitätsmed

[otrs] Upgrade from 3.2.2 to a new instaled 3.2.7

Hi I had a 3.2.2 installed on a Opensuse by RPM. Now i've installed on a fresh server 3.2.7 from source, I've copied the DB with a new name and copied the Defaults.pm to the new installation. I've launched bin/otrs.RebuildConfig.pl and checked the permissions but whhen i reply to a ticket otrs r

Re: [otrs] Agent e-mail lookup when composing articles?

add agents as customers. On Wed, Jun 12, 2013 at 4:42 AM, Luca Maranzano wrote: > Hello all, > > when composing articles there is a nice autocompletion feature which > autocompletes e-mail addresses looking up from the Customer database. > > Is there a way to enable lookup *also* from the Agent

Re: [otrs] Problem upgrading to OTRS 3.2.7

Florian's correct about the db errors, but: >all the ticket received by mail are deleted from my POP3 account but not appears in the OTRS queues. they're probably sitting in spool, and your otrs System Log will tell you why. Most likely, it's because you renamed your default state and didn't tell S

[otrs] Agent e-mail lookup when composing articles?

Hello all, when composing articles there is a nice autocompletion feature which autocompletes e-mail addresses looking up from the Customer database. Is there a way to enable lookup *also* from the Agent list database? It shoudl be very helpful. Thanks in advance. Best regards, Luca

Re: [otrs] Problem upgrading to OTRS 3.2.7

Hi, it seems that you have run your update script twice. normally nothing to worry about I think. Regards Florian Sorry for fullquote, but the error message is needed completely I think On Wed, Jun 12, 2013 at 10:00:16AM +0200, fabio.gra...@itatis.net wrote: > Hello all, > I'm new on this li

[otrs] Problem upgrading to OTRS 3.2.7

Hello all, I'm new on this list and I ask sorry in advice if this is an already taken question. I've updated my OTRS from 3.1 to 3.2, all the upgrade task works fine except for the DB update that give me this errors: ERROR 1091 (42000) at line 7: Can't DROP 'group_read'; check that column/key e

Re: [otrs] Notify Users

What about it don't you understand? It's a very simplistic method to notify customers their ticket has been closed. You create a new Notification (Event), set the criteria to trigger the notification, then specify what content is sent to the customer of the ticket. Steve On 12 June 2013 02:53, K