Hi list,
Can I configure OTRS to:
1. Write in a log file when Config.pm is reloaded? (Is there any other
deterministic way to tell that the file was reloaded?)
2. Write in a log file when ACL parsing fails?
-=-
The reason I'm asking is due to troubles with my ACLs. I can't determine by
myself
It's not a proper use case. The customer should not have access to
those abilities, that is the job of an agent. A customer submits a
ticket and expects a response, he/she is agnostic to the process of
managing the ticket.
Steve
On 2 July 2013 02:39, Roman Gelfand rgelfa...@gmail.com wrote:
Hi,
I have tried the solution from Bogdan Iosif on the forum to run (C:\Program
Files (x86)\OTRS\OTRS\scriptsmysql -uroot otrs C:\Program
Files (x86)\OTRS\OTRS\scripts\DBUpdate-to-3.2.mysql.sql) and I have
received another error message.
Please note that if I run C:\Program Files
For starters you really need to learn how to use the Windows CMD prompt.
Most of your errors are caused by the lack of escaping filenames and from
not referencing the executables correctly. You can only run mysql outside
of the mysql/bin folder if the folder has been added to your PATH variable.
From Kernel/System/Ticket.pm:
# do not execute acls it userid 1 is used
return if $Param{UserID} $Param{UserID} == 1;
..
# check acl config
my %Acls;
if ( $Self-{ConfigObject}-Get('TicketAcl') ) {
%Acls = %{ $Self-{ConfigObject}-Get('TicketAcl') };
}
Later, you
Yep, thanks, I'll have to try it on on QA as I feel it's risky to enable it
in production.
On Tue, Jul 2, 2013 at 2:57 PM, Gerald Young cryth...@gmail.com wrote:
From Kernel/System/Ticket.pm:
# do not execute acls it userid 1 is used
return if $Param{UserID} $Param{UserID} == 1;
RW R are the only permissions available for customers X queues
Some of the scenarios you mentioned can be simulated by using ACLs
associated with the web UI. This is, however, something specific to the web
UI.
For example you can create an ACL that prevents the customer from closing a
ticket if
Hi Daniel,
I'd like to implement the same feature your have been working on.
Would you mind sharing with me the files, configurations and modifications
you made to implement it?
Thanks in advance,
Santiago
Daniel Santos daniel.santos at etice.ce.gov.br writes:
Hi Ryan,
There is a problem in the 'old' web installer where it creates an
incorrect user account on the database when using a remote database. I
corrected this in the web installer that is in the Windows installer and in
the upcoming OTRS 3.3. Best you can do is to manually create a correct
Ahh ok that makes perfect sense thanks!
On Tue, Jul 2, 2013 at 10:37 AM, Michiel Beijen michiel.bei...@gmail.comwrote:
Hi Ryan,
There is a problem in the 'old' web installer where it creates an
incorrect user account on the database when using a remote database. I
corrected this in the
Hi Santiago,
I'm working on it and as soon as I get it working stable I'll try to
build a package and then make it public.
Daniel Santos
daniel.san...@etice.ce.gov.br
ETICE - Empresa de Tecnologia da Informação do Ceará
www.etice.ce.gov.br
+55 85 3101.6600
On 07/01/13 21:32, Santiago Nunez
Hello,
Anyone know how I can configure different SMTP servers for the different
e-mail addresses that are added to OTRS?
Thanks.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
Hi,
google might have an answer:
http://opar.perl-services.de/bin/index.cgi/dist/MultiSMTP-3.2.4
Regards
Jan Dreyer
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Jean
BROW
Gesendet: Mittwoch, 3. Juli 2013 05:19
An: User questions and discussions about OTRS.
Betreff:
13 matches
Mail list logo
