Ahh ok that makes perfect sense thanks!
On Tue, Jul 2, 2013 at 10:37 AM, Michiel Beijen <michiel.bei...@gmail.com>wrote: > Hi Ryan, > > There is a problem in the 'old' web installer where it creates an > incorrect user account on the database when using a remote database. I > corrected this in the web installer that is in the Windows installer and in > the upcoming OTRS 3.3. Best you can do is to manually create a correct > account in the MySQL database by hand, and put its credentials in OTRS's > Kernel/Config.pm. > > -- > Mike > > > On Fri, Jun 28, 2013 at 2:16 PM, Ryan Jones <rjo...@aereo.com> wrote: > >> The MySQL server has other applications already connected to it without >> issue. also the otrs database has been created an populated with tables. >> I think what it boils down to is the windows bundle installer wasn't >> written to use an external database... I would happily use the internal db >> server if there was a post installation migration path to the desired >> database server. Or a way to enter the correct information into the correct >> configuration file by hand >> >> >> On Fri, Jun 28, 2013 at 4:04 AM, Mark Dissington < >> mark.dissing...@netmania-it.com> wrote: >> >>> >>> On 27/06/2013 at 22:10, Ryan Jones <rjo...@aereo.com> wrote: >>> > the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually >>> and >>> > set the pw and still no luck >>> > >>> >>> If your Application and MySQL servers are on different boxes check to >>> ensure the MySQL server is listening on the correct IP address AND that you >>> have the firewall open for the MYSQL port (TCP 3306) at least allowed for >>> the application server. >>> >>> M. >>> >>> Netmania IT Limited >>> Registered in England No: 4039293 >>> Registered Office: The Stables, Elmhurst Business Park, Elmhurst, >>> Lichfield, Staffordshire, UK, WS13 8EX >>> VAT Reg No: 765 6677 74 >>> >>> This electronic message contains information from Netmania IT Ltd which >>> may be privileged and confidential. The information is intended to be for >>> the use of the individual(s) or entity named above. If you are not the >>> intended recipient, be aware that any disclosure, copying, distribution or >>> use of the contents of this information is prohibited. If you have received >>> this electronic message in error, please notify us by telephone or email >>> (to the number or address above) immediately. >>> >>> Activity and use of the Netmania IT Ltd's email system is monitored to >>> secure its effective operation and for other lawful business purposes. >>> Communications using this system will also be monitored and may be recorded >>> to secure effective operation and for other lawful business purposes. >>> >>> -- >>> Scanned by iCritical. >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> -- >> Ryan Jones >> Net Ops >> rjo...@aereo.com >> Mobile: 1-347-948-9238 >> Office: *1-646-843-0365* >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Ryan Jones Net Ops rjo...@aereo.com Mobile: 1-347-948-9238 Office: *1-646-843-0365*
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