Thanks Gerald
We do need 'customer group support' in our environment!
I had already made the 4-line additions that you suggested; I did alter what
else I thought was logical, and indeed I have looked at the
'AddUser2Service.pl' script you mentioned in the link below for inspiration
(we're usin
customers shouldn't belong to groups...
Ok, but bin/otrs.AddCustomerUser.pl has an option to add a user to a group,
but it doesn't appear to actually *use* $Options{g} (bug?)
copy otrs.AddUser2Group.pl to my.AddCustomerUser2Group.pl
add in
use Kernel::System::CustomerUser;
use Kernel::System::Cust
Thanks, yes that did occur to me; it looks as if it probably just needs
entries in the ‘group_customer_user’ table.
However my ‘sets’ of users are probably going to be simple flat file lists.
Should an equivalent script to ‘otrs.AddUser2Group.pl ‘ exist, I could just
edit the list to run the
It would be much simpler to perform this operation via SQL directly on
OTRS's database
On Fri, Sep 6, 2013 at 4:33 PM, Stanford, Philip N. wrote:
> Hi,
>
> Does anyone have a script for adding Customer users to groups?
>
> We have a large number of customers and want to add sub-sets of
Hi,
Does anyone have a script for adding Customer users to groups?
We have a large number of customers and want to add sub-sets of these to a
number of groups.
I've tried modifying the script otrs.AddUser2Group.pl (which adds Agents to
groups) without success - probably not surprisingly since I
Anyone?
On Tue, Sep 3, 2013 at 1:08 PM, ml ml wrote:
> Hello List,
>
> we are running OTRS 3.1.10 and i was wondering if the Customer Name and
> Number shows up in Search Result and Dashboard in OTRS 3.2?
>
> I also tried to patch it myself:
> http://forums.otterhub.org/viewtopic.php?f=62&t=160
