Shouldn't happen. Make sure the tickets aren't locked.
On Mar 23, 2014 9:00 PM, Leah Kelly lke...@tenstreet.com wrote:
How can I have the 'Escalated Tickets' window not show the Closed tickets
- I would like to do this across the board,
meaning not just using a filter. This will confuse agents
If one or more errors occurred, I'd look at what those errors are.
On Mar 23, 2014 9:51 PM, Leah Kelly lke...@tenstreet.com wrote:
Is this a bug? Or does anybody have any guesses on how I might address
this?
-
OTRS mailing
this starts falling apart when the customer decides to answer such a
mail, and then we answer, they answer etc. The mails that go back and forth
between our customers and us have endless history in them, so finding the
concrete article that was the info about the actual patch soon becomes
Hi Gerald and anybody else who wants to offer a solution -
I am continuing this thread here since the subject is more specific to the
problem.
I found that the closed tickets in escalation are not locked, however I found
they are all related
to a an issue months ago when we had a problem
Hi Gerald,
Thanks for your patience!
I have looked, but where can I create a new ArticleType?
Regards
Rudolf
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Gerald
Young
Gesendet: Montag, 24. März 2014 12:18
An: User questions and discussions about OTRS.
Betreff: Re:
type it.
On Mon, Mar 24, 2014 at 1:19 PM, Rudolf Bargholz
bargh...@onlinetravel.chwrote:
Hi Gerald,
Thanks for your patience!
I have looked, but where can I create a new ArticleType?
Regards
Rudolf
*Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag
von
what kind of query did you run? It sounds like you ran it directly in the
SQL tables. If that's the case, the tickets are left with an escalation
date.
If you want to be safe, you might consider (just as a thought) to use
Generic Agent to open those tickets then use Generic Agent to close them
