On 13.05.2014 17:30, Bogdan Iosif wrote:
You need to install a private MySQL instance for OTRS, on the same
machine where the rest of OTRS components are installed (server 2: otrs,
apache+modperl). I'm quite sure this will solve your performance problems.
I did some test on this:
As I mentioned, I haven't set up OTRS with RADIUS. I will only be able to
tell you what I know about Network Policy Server.
Any other RADIUS server implementations ... I don't know how to answer the
question.
The way I work NPS:
In the Client section, I create an arbitrary friendly name. Remember
HI Gerald,
Sorry I jumped to this topic.
I would be interested to use RADIUS for such purpose.
I tried earlier but not sure how / which field windows AD uses for
password with radius. I guess we need to make logical mapping of
password field.
Hi, David,
Since I'm constantly securing Cisco VPN's via RADIUS with Windows Network
Policy Server, I have a recipe that works quite well for that purpose,
making the VPN logins follow desktop passwords and using AD group
membership to address allowed VPN users.
I don't mind providing such inform
Yes, I've made SSO with LDAP/AD work, and when it does, it's so cool.
It's a REAL pain (to me) to get it to work properly.
http://forums.otterhub.org/viewtopic.php?t=15422&p=59264#p77684
Note that you'll desire (likely) to use SSL in conjunction.
>I notice the link you provided uses RADIUS for a
I notice the link you provided uses RADIUS for authentication instead of the
others I pointed to that use Kerberos. Would you say that this is a simpler
and more supported way of handling the SSO issue?
I’m not Gerald, but I’ll speak up: No, unless you have another REALLY
compelling reason to
Thanks Gerald. I know you do always come through with help. :)
I notice the link you provided uses RADIUS for authentication instead of the
others I pointed to that use Kerberos. Would you say that this is a simpler
and more supported way of handling the SSO issue?
I have LDAP integration wi
> I find a simple "yes" to be such a helpful response. *sarcasm off*
See, :) And look what happened. The post had been sitting for a week, I say
"Yes" and then everyone pipes in...
First, the question was answered because the question could only be
answered with a Yes or No.
Second, nobody here
There's your problem right there. MySQL performs badly. I'm getting max 3s
for these operations where you get ~7-8s and that's in a VM, on Windows.
You need to install a private MySQL instance for OTRS, on the same machine
where the rest of OTRS components are installed (server 2: otrs,
apache+mod
I find a simple "yes" to be such a helpful response. *sarcasm off*
I have been looking for the same solution for some time and have run across a
few articles which provide some hints at how to get this done.
http://osdir.com/ml/otrs.devel/2008-06/msg5.html - indicates that this is
a combi
SQL Benchmar results:
Result: SQL
KEY VALUE TIMECOMMENT
Insert Time: 1 8 s :-( Should not take more than 5's on an average
system.
Update Time:17 s Ok
Select Time: 1 7 s :-( Should not take more than 6's on an average
system.
Delete Time:14 s
There's a package named Support that you should install from Package
Manager. After it's installed you'll have a new link in the ADMIN page,
named Support Assessment. Follow the link to a page presenting a report
about the environment OTRS is running on. The report may load VERY slowly
and return t
On 13.05.2014 16:05, Bogdan Iosif wrote:
I also noticed on my systems that opening SysConfig, and especially
opening Package Manager, is an operation that is much slower than most
others.
Especially when submitting changes.
The Support Package has a builtin benchmarking tool for the database
I missed the point about you having this issue on a physical machine.
I also noticed on my systems that opening SysConfig, and especially opening
Package Manager, is an operation that is much slower than most others.
The Support Package has a builtin benchmarking tool for the database. Did
you ru
Hi everyone,
We have been using OTRS many years ago on an OpenSUSE system, but we have it
installed on a Windows Server now.
I created a new database, so everything is new without any imported history.
Everything seems to work fine, but I have 1 annoying problem. When an agent
replies to a noti
I did say that I don't run otrs in VM. Its a dedicated physical server
on Debian Wheezy x86-64 4 logical CPU 5GB RAM. Its Xeon 2.8GHz 5 years
old. And only apache and otrs is on this server.
I did read the chapter 6. There are no more than 100 tickets now and no
more than 200 articles. Also, I
There's probably a bottleneck in your config. Either at the hypervisor
level or inside the VM.
On my instance, I have 150 tickets/day, up to ~40 agents and up to ~140
customers simultaneously connected. I'm running Apache 32-bit/MySQL
32-bit/Strawberry Perl 32-bit/Windows 2008 R2 64-bit in a VM wi
This will entail a webpage allowing Support to do custom reports from
the OTRS MySQL database. The first
report they will need is one that give the following information.
Sub ID
Co ID
Login
User full name
Owner of the ticket
Ticket type
Ticket subject
Full body of email ticket and the correspon
On 13.05.2014 11:56, Bogdan Iosif wrote:
Hi Mimiko. Did you manage to solve the performance issue?
Hello.
Somehow. I did what mhillman sugested - ran
shell> bin/otrs.RebuildConfig.pl
shell> bin/otrs.DeleteCache.pl
but in long terms, still it is visible slow for agents. Dashboard
generation on
Hi Mimiko. Did you manage to solve the performance issue?
On Tue, Apr 1, 2014 at 9:19 AM, Mimiko wrote:
> On 01.04.2014 09:07, Sander Goudswaard wrote:
>
>> Are you using mod_perl or perl via cgi? The latter tends to be slower.
>>
>
> I am using mod_perl. I installed following guide on installat
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