I am submitting tickets for our technicians and when they are getting
mail the system gives the hostname:
http://linux.arrowmeas.com/otrs/index.pl?Action=AgentZoom&TicketID=18
Which is the old name of the box when I set it up for everyone. It is
now something else and I don't know where to chan
I am reading the archives now, however I have a simple question. I
insert the following code into my GenericAgent.pm file:
'delete' => {
# get all tickets with this properties
Queue => 'delete',
States => ['new', 'open'],
Locks => ['unlock'],
# new ticket properti
