Re: [otrs] Hijri shamsi Calendar

Hi, May it better this discussion be done in OTRS i18n mailing list not in OTRS user list? Nasser, have you noticed previous discussions about Persian calendar in previous threads? afshar On Thu, Jul 30, 2009 at 8:20 AM, Nasser Hajloo n.haj...@gmail.com wrote: nowaday there is so many persian

Re: [otrs] Setting up a FAQ

Hi, Nice reply Masoud! FAQ OPM file could be downloaded from ftp. afshar On Tue, Jul 28, 2009 at 3:51 PM, masood ramezani masoud.ramez...@gmail.comwrote: Hi 1- Go to Admin Page. 2- Click on Package Manager link 3- Browse the FAQ package and install that(related opm file that download

Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

Hi all, Many many thanks to Martin for resolving the issue so fast. I think enhancement mentioned by Michiel would be a valuable feature of text editor if implemented. Afshar Mohebbi On Sun, Jul 26, 2009 at 4:47 PM, Michiel Beijen mich...@beefreeit.nlwrote: Great to see this issue fixed

Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

to left. BTW that old trick, RIGHT-TO-LEFT EMBEDDING (U+202B) still works. Please tell me if I could help more about RTL. Afshar Mohebbi On Sat, Jul 25, 2009 at 5:39 PM, Michiel Beijen mich...@beefreeit.nlwrote: Afshar, I know there is no setting ContentLangDirection in RichTextEditor

Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

Hi Marting, I asked some folks about CKEditor and RTL support. One of them claims that CKEditor from old versions till now supports RTL very good. BTW I have invited them to this mailing list and hope see them here versy soon. Afshar Mohebbi On Sun, Jul 26, 2009 at 10:05 AM, Afshar Mohebbi

Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

Hi Michiel, Exuse me please! In the prev. email I meant you not Martin! afshar On Sun, Jul 26, 2009 at 12:44 PM, Afshar Mohebbi afshar.mohe...@gmail.comwrote: Hi Marting, I asked some folks about CKEditor and RTL support. One of them claims that CKEditor from old versions till now supports

Re: [otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

is registered in Bugzilla with following URL: http://bugs.otrs.org/show_bug.cgi?id=4038 Afshar Mohebbi On Wed, Jul 22, 2009 at 3:23 PM, Michiel Beijen mich...@beefreeit.nlwrote: Of course you could also decide to not use the rich text editor, you can disable it in SysConfig. Then you'd have the same

[otrs] A blog post about OTRS static and dynamic stats

Hi all, I've a posted a small posting about OTRS static and dynamic reports and their difference. This may help someone someday! http://afsharm.blogspot.com/2009/07/understanding-otrs-stats-reports.html Afshar Mohebbi - OTRS

[otrs] problems while migrating to OTRS 2.4.1

except exiting any web browser that was using my OTRS instance. Now I'm using OTRS 2.4.1 with no problem even with mentioned above errors. Should I worry about those errors? Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http

[otrs] OTRS 2.4.1's new text editor does not support RTL languages like Persian

when user's environment is Persian. Gmail's compose new mail have a direction button in addition to alignment buttons too. * a RTL language is a language that is written right to left like Persian, Hebrew and Arabic. Many Thanks, Afshar Mohebbi

Re: [otrs] Problems with ODBC and Ms SQL

Hi Stefan, We are using OTRS in MS Windows platform with MS SQL database and have not any problem till now. What's your problem with MS SQL? afshar On Sun, Jul 5, 2009 at 4:21 PM, Stefan-Michael Guenther otr...@in-put.dewrote: Hello, are there any members on this mailing list who store the

Re: [otrs] Reg: Approval workflows

Hi, Each ticket can have a Decision associated with itself. A Decision indicates that an authority person has approved processing that ticket. But unfortunately as I know a ticket with a not-approved decision is showed in the queue too. Afshar On Tue, Jun 30, 2009 at 9:51 AM, Katta, Lokesh

Re: [otrs] use postmaster mail account

, 2009 at 13:47, Afshar Mohebbiafshar.mohe...@gmail.com wrote: Hi Mrs. Hassani, Can you fetch your emails using an ordinary mail client like MS Outlook Express or Mozilla Thunderbird (by POP3 of course)? Afshar Mohebbi http://afsharm.blogspot.com On Mon, Jun 22, 2009

Re: [otrs] use postmaster mail account

Hi Mrs. Hassani, Can you fetch your emails using an ordinary mail client like MS Outlook Express or Mozilla Thunderbird (by POP3 of course)? Afshar Mohebbi http://afsharm.blogspot.com On Mon, Jun 22, 2009 at 2:46 PM, fatemeh hassani fatemeh.hass...@gmail.comwrote: Hello every body. I

[otrs] How “ZZZAuto.pm” can stop OTRS f rom sending mail?

hands config.pm were not OVERRIDING ZZZAuto.pm in this special case! I described my experience in a blog post: http://afsharm.blogspot.com/2009/06/how-zzzautopm-can-stop-otrs-from.html Hope help somebody Afshar Mohebbi http://afsharm.blogspot.com

[otrs] What is difference between PostMaster.pl and PostMasterMailbox.pl?

is still possible in UI/AdminMailAccount. Now I am using PostMasterMailbox.pl instead and it runs well. But I'm wondering what is difference between them? Can I just use PostMasterMailbox.pl instead of PostMaster.pl for ever? I'm running OTRS in MS Windows platform. Kind Regards, Afshar Mohebbi

Re: [otrs] How “ZZZAuto.pm” can stop OTRS f rom sending mail?

Hi Michiel, You are right and many thanks for your descriptive guidance. Afshar Mohebbi On Fri, Jun 5, 2009 at 12:30 AM, Michiel Beijen mich...@beefreeit.nlwrote: Hi Afshar, I understand why this confusing to you but if you think about it you'll understand. If a value , such as $Self

Re: [otrs] Editing ticket body

Hi Maurice, Do you mean there is no way to edit a ticket body or comment via UI? Afshar Mohebbi On Mon, May 25, 2009 at 5:53 PM, Maurice James midnightst...@msn.comwrote: You have to edit the ticket article through the database once it is created *From:* otrs-boun...@otrs.org

[otrs] Does SysConfig use config.pm for saving data?

Hi all, Does SysConfig use config.pm for saving data or use database? Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi

Re: [otrs] Does SysConfig use config.pm for saving data?

Thanks Renee! 2009/5/23 Renee Bäcker mailinglis...@renee-baecker.de It uses Kernel/Config/Files/ZZAuto.pm and Kernel/Config/Files/ZZZAuto.pm - Renee Afshar Mohebbi schrieb: Hi all, Does SysConfig use config.pm for saving data or use database? Afshar Mohebbi

Re: [otrs] why ticket's body or note is mandatory?

? *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of *Afshar Mohebbi *Sent:* Tuesday, May 19, 2009 1:01 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] why ticket's body or note is mandatory? Any idea about it? On Sat, May 16, 2009 at 7:06 PM

Re: [otrs] why ticket's body or note is mandatory?

Thanks all! This is our user's request indeed. They don't want to enter any text even a single space when they close a ticket or when taking ownership a ticket. Many thanks for your attentions Afshar Mohebbi On Thu, May 21, 2009 at 4:40 AM, Maurice James midnightst...@msn.comwrote: Another

Re: [otrs] (no subject)

Could you provide your config.pm and your logs? Afshar Mohebbi On Mon, May 18, 2009 at 7:17 PM, ravi shanker rshanker...@yahoo.com wrote: Hi , please help me with configuring sqlserver2005 to Otrs. i have added DSN -system DSN connecting to OTRS in Config.pm. lndex.pl page is coming ,when

Re: [otrs] why ticket's body or note is mandatory?

Any idea about it? On Sat, May 16, 2009 at 7:06 PM, Afshar Mohebbi afshar.mohe...@gmail.comwrote: Hi all, Why I can not leave ticket notes empty? Can I switch off this option? This is also applicable on ticket's body. Regards, Afshar Mohebbi

[otrs] why ticket's body or note is mandatory?

Hi all, Why I can not leave ticket notes empty? Can I switch off this option? This is also applicable on ticket's body. Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org

Re: [otrs] Really slow performance

Hi Murtaza, We are using OTRS on Windows platform too but not slow as slow as yours. What's your DB? MySQL or MS-SQL? Are you using PerlEx or not? Afshar Mohebbi On Thu, May 14, 2009 at 1:48 PM, Murtaza Khan mk...@nesystems.co.uk wrote: Hi Guys, We have started using otrs on a test

Re: [otrs] Fetch password from database !

Hi Amanpreet, It is hashed, you can not retrieve real password from it. Afshar Mohebbi On Fri, May 15, 2009 at 4:22 PM, Amanpreet Singh gofora...@gmail.comwrote: hi, i am new to otrs, using otrs 2.2 on debian system, i have set the following parameter in the auto response (to send

Re: [otrs] Postmaster Mail Acc unable to POP

Hi Kevin, Can you ping mail.kdn.co.ke from your OTRS server? Afshar Mohebbi On Thu, May 14, 2009 at 1:49 PM, Kevin K. Kamonye kevin.kamo...@kdn.co.kewrote: Kindly someone assist. Traceback: ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: linux Time: Thu May 14 12:18:04 2009 Message: POP3: Can't

Re: [otrs] ActivePerl and Windows

Hi, We have not any problem with ActivePerl 5.10.0.1004 too. We use it in MS Windows XP, 2003 and Vista with MS SQL Server 2005 and 2008. OTRS 2.3.3, OTRS 2.3.4 and OTRS 2.4.0 beta is used in our installation without any problem. Afshar Mohebbi On Tue, May 12, 2009 at 1:20 AM, Nathan

Re: [otrs] Stats error

Hi Maurice, I have seen such an error message when I was accessing a report by editing URL. I used and ID that did not exist! Obviously this was my fault not OTRS. Afshar Mohebbi On Tue, May 12, 2009 at 2:59 AM, Maurice James midnightst...@msn.comwrote: Has anyone see these errors

[otrs] OTRS generated CSV and Unicode issue

! Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more

[otrs] Does anybody have used any none-European language in graphical reports?

, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http

Re: [otrs] Unable to send mail from OTRS

Hi, Does your email use SSL? Could you provide your log files? Afshar Mohebbi On Tue, Apr 21, 2009 at 2:23 AM, rallison ralli...@xcp.org wrote: OTRS, I added this code with the correct Host, AuthUser Password to the sendmail.pm file but I am still not able to send mail from OTRS. I am

Re: [otrs] [OTRS]Configure OTRS for SQlserver 2005

Hi Abhilash, Are u using an ODBC connection or a direction connection to MS SQL? OTRS:ITSM is a section of OTRS, if OTRS is connected to any database there is no need to connect its components to database. Regards, Afshar Mohebbi On Wed, Apr 22, 2009 at 9:40 AM, abhilash potlapalli abhilash2

Re: [otrs] How about using uservoice.com for feature requests?

Hi, How users could request a feature in it? Could someone show a sample? afshar On Mon, Apr 20, 2009 at 7:21 PM, Musolino, Vincent vincent.musol...@swatchgroup.com wrote: Hello, I found that http://uservoice.com is a really neat way of presenting feature requests and allow the

Re: [otrs] PDF print, chinese font can not display in PDF.

We have same problem with Persian. afshar On Fri, Apr 17, 2009 at 11:33 AM, Jeffery Chen Fan jeffe...@gmail.comwrote: PDF print, chinese font can not display in PDF. -- Jeffery ___ /\__\ What is the world coming to? \/__/

Re: [otrs] few questions

Hi, CMDB means Configuration Mangement DataBase and is structure to support ITSM. All Config Items are saved in CMDB. Notice that CMDB is not an database in a technical point of view. Afshar Mohebbi On Tue, Apr 14, 2009 at 11:59 AM, sander vink vink_san...@hotmail.comwrote: Hello All! I've

Re: [otrs] Problem with æ ø å

Hi A W, It seems to be an encoding problem. Did you tried to change DefaultCharset in config.pm? In order to do it, you must insert following line in your config.pm file: $Self-{'DefaultCharset'} = 'utf-8'; You may find such a settings in other places and correct them too. Afshar Mohebbi

Re: [otrs] Graphical stats report with non-Eurpean characters

of Persian (Farsi) characters too. I'm very confused what should I do! Thanks, Afshar Mohebbi On Tue, Apr 7, 2009 at 4:17 PM, Michiel Beijen mich...@beefreeit.nl wrote: Hi Afshar, Can it be that the font GD uses does not have the Farsi characters in it? As far as I can see GD *does* support

Re: [otrs] Graphical stats report with non-Eurpean characters

but the peoblem exists. Afshar Mohebbi On Tue, Apr 7, 2009 at 1:54 PM, Afshar Mohebbi afshar.mohe...@gmail.comwrote: Hi there, Does anybody have used any graphical stat report (bar chart, pie chart, ...) with Unicode text like Persian (Farsi), Hebrew or Japaness? I've tried it many times

[otrs] Graphical stats report with non-Eurpean characters

. How can I correct this? Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE

[otrs] ITSM Config Item: problem with count (sum)

a lot, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information

Re: [otrs] Configure IIS for OTRS‏

disapears or not. It is recomended to put your OTRS source in WWWROOT folder because there is some predefined access rights. OTRS log files are stored in \var\log (must be introduced in config.pm) and maybe helpfull. Regards, Afshar Mohebbi 2009/3/30 sander vink vink_san...@hotmail.com C

[otrs] Installing OTRS on Windows Vista manual - English version

Version: http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.html Regards, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http

[otrs] Graphic generation and Persian text problem

Hi there, Does anyone knows what module or component is responsible for generating image files in Stats? I have some Persian (Farsi) text that is rendered incorrectly in stats whose output is graphical. I want to test this module manually. I'm using ActivePerl in Windows. Thanks a lot, Afshar

Re: [otrs] FileManager for Customers

Hi Алексей,What job this FileManager is going to do? In the other hand what files would be managed with this? afshar On Tue, Mar 3, 2009 at 9:24 AM, Алексей lesovsky...@uzps.mh.ru wrote: Good Day, and sorry my English Please help me, I need FileManager for Customer (read only or writable),

Re: [otrs] UTF-8 breaks 2.3.4 SysConfig interface

Hi, We have have a same problem but in IIS. We are using OTRS in a none-Europe alphabet and can't ignore utf-8. Afshar On Mon, Mar 2, 2009 at 4:21 AM, Paul otrs-us...@neenerville.com wrote: Hi all, I upgraded OTRS 2.3.3 to 2.3.4 and found that when $Self-{DefaultCharset} is set to 'utf-8',

[otrs] Installing OTRS on Windows Vista manual

://afsharm.blogspot.com/2009/02/otrs.html Cheers, Afshar Mohebbi - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW