[otrs] ticket last updated....

2006-09-15 Thread Alan Silver
Hi all: First, let me say that I am happy with otrs. Works wonderfully. There is only one feature that I am desperately in need of. I know this question has been asked before, most notably by ColbyW in Oct 2005. Since there was no solution at that time, I figured I would ask again and see i

Re: [otrs] default queue

2006-08-03 Thread Alan Silver
This is indeed my problem. So, it seems that what I set in the "System Email Address management" area, then, email to that email address will go directly into the queue specified. So, in my case, I have one email address that is using otrs, call it [EMAIL PROTECTED] how do I set it so that

Re: [otrs] default queue

2006-08-02 Thread Alan Silver
Richard Mollel wrote: --- Alan Silver <[EMAIL PROTECTED]> wrote: Hello all: I am currently setting up otrs version 2.0.4 on rhel 4. Initially all mail was going into the Raw queue. All of the sudden (god knows what I did), it is getting sent to the Postmaster queue instead. I also

[otrs] default queue

2006-08-02 Thread Alan Silver
Hello all: I am currently setting up otrs version 2.0.4 on rhel 4. Initially all mail was going into the Raw queue. All of the sudden (god knows what I did), it is getting sent to the Postmaster queue instead. I also tried to set up a filter in the "PostMaster Filter Management" admin page so