Re: [otrs] Don't send Auto-Response for msgs from certain senders

Hi, The only way that I can think of achieving this is to set up a separate queue to pipe emails from certain senders to by using the PostMaster Filter. And then to only put an auto-response on the other queue not containing these redirected emails. Someone else may have a better solution

Re: [otrs] What version of OTRS is running on demo.otrs.org ?

Hi, According to the footer in the bottom right corner; Powered by OTRS 2.3.0 rc1 -- Muz -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Niran Abeygunawardena Sent: 04 August 2008 17:31 To: User questions and discussions about OTRS.org Subject:

[otrs] PostMaster Filter matching undefined values

Hey all, So, I want to set up a mail rule along the lines of Match: To being [EMAIL PROTECTED], X-OTRS-Queue not being set Set: X-OTRS-Queue: Queue::Example However, this rule only coming into play when X-OTRS-Queue is not set, is important otherwise these emails land in the wrong folder,

Re: [otrs] You have 1 new message ! warning

I believe that this happens when you have locked tickets that aren't closed. (Confusing, locking != closing) Go to the top right where it reads locked messages and from there, unlock the messages listed there as need be. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL

Re: [otrs] Ticket::Freetext: any limit?

Wtihin the database I have, which to the best of my knowledge is no different from the default, the freetext columns have a limit of 250 characters. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of CARNINO Daniele Sent: 11 June 2008 16:10 To: User

Re: [otrs] Otrs Newbie question

Reply to the ticket as per usual and set the next state to be “closed successful”. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Castro Sent: 04 June 2008 20:24 To: otrs Subject: [otrs] Otrs Newbie question Hi, I started to use OTR and i am really liking it. I

Re: [otrs] OTRS-Manager

I may be barking up the wrong tree with this, but if the manager isn't running on the same machine as the mysql server, check that the mysql.ini/config files are set up to listen on other network addresses, and not just 127.0.0.1 From: [EMAIL PROTECTED] on

Re: [otrs] Multiple addresses per queue

You could do this via a postmaster filters; Admin PostMaster Filter Add Match To: [EMAIL PROTECTED] Set X-OTRS-Queue Queue::Moose - Muz -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: 13 May 2008 17:17 To: otrs@otrs.org;

Re: [otrs] Looking where to put images when editing the HTML

Hi, On Linux the default path is /opt/otrs/var/httpd/htdocs/images/Standard :) - Muz -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Leigh Reed Sent: 06 May 2008 10:39 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Looking

Re: [otrs] SQL query for first response time and resolution time

Hi, I'm pretty sure you could do this with data from the ticket_history table. Select based on the ticket_id, and then based on the history_type_id (which in turns relies on the ticket_history_type table), you should be able to build up dates of when the ticket was received, replied to, and

RE: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to havebroken charencoding

Hi Shawn, Well, I've checked the Config.pm on a development machine I have, and it's using UTF-8 for DBMS writes. As for the live system, having had checked the Config.pm on there, there is no line specifying a character encoding which strikes me as somewhat weird. However, this live system

RE: [otrs] Upgrading from 2.1.4 to 2.2.6 seems to have broken charencoding

I'd love to hear any feedback on this issue if anyone has any, given that I've experienced the same issue. I'm currently still running 2.1.4 and not updating as this bug makes it impossible for us to the OTRS for all of our non-English support. Thanks in advance. From: [EMAIL