[otrs] Unique from address in a model response

Hello, Sorry if I insist with this request. I did not found a solution for having a unique from address in a model response, in order to use this model regardless the queue. Could anyone help me telling me where and what have I do modify in the configuration? Thank a lot. Aina. Alina

[otrs] A question about a model response

Hello all, I have to create a model response that could be used with the same from email adresses despite the queue where the ticket belongs to. For example: I have two queues: Queue1 and Queue2, each with their own email address used to send email. From tickets who are in Queue1, I need

[otrs] Crontab again

Hi all, Because the crontab problem I had is not still resolved, I have tried to uninstall and to reinstall the crontab for the user otrs. So, as otrs user (su - otrs) I have checked to have an empty crontab in order to reinstall the cron. After that I have launched: ./Cron.sh start from

Re: [otrs] Also about otrs cronjobs

Guillaume REHM Service Informatique Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 43 fax: 03 88 25 28 03 mail: [EMAIL PROTECTED] web: http://www.bnu.fr Alina Florea a écrit : Hello all, I have also a problem with otrs

Re: [otrs] Also about otrs cronjobs

Sorry, but I made a mistake... I have type whoami and not pwd. Sorry again. So after whoami I have noticed that I am still connected as root and not as otrs. Thank you in advanced for your help. Alina. Jeremy Monnet a écrit : On 4/27/06, Alina Florea [EMAIL PROTECTED] wrote: Hi

[otrs] Also about otrs cronjobs

in order to have the cron.hourly launched. What have I change in order to make otrs crontab working or at least to have cron.hourly running even if I am not login. Thank yo for your help. Best regards, Alina Florea ___ OTRS mailing list: otrs

Re: [otrs] Response format

. Thank you in advance. Alina. Christian Schoepplein a écrit : Hi Alina, On Wed, Apr 19, 2006 at 02:23:27PM +0200, Alina Florea wrote: When I replay to an email I have my answer always at the and of the original message. Do you know what I have to modify in the configuration in order

[otrs] Response format

Hello, When I replay to an email I have my answer always at the and of the original message. Do you know what I have to modify in the configuration in order to have my answer before the original message? Thanks. Alina. ___ OTRS mailing list:

[otrs] Can't receive mail in OTRS

Hi, I have a problem with receiving mail in OTRS. When I execute bin/PostMasterPOP3.pl I have the error: Can't connect to 127.0.0.1 Traceback (4740) Module: main::Fetchmail Line:154 Module: ./PostMasterPOP3.pl Can anyone help me to fix this problem? Thanks. Alina.

Re: [otrs] Can't receive mail in OTRS

PS: I can send emails through OTRS, I can see my tickets (I have imported the old database into a new server). I am using OTRS 2.0.4 on Fedora3. Thanks for any any help. Alina. Alina Florea a écrit : Hi, I have a problem with receiving mail in OTRS. When I execute bin/PostMasterPOP3.pl

[otrs] New ticket configuration

Hi again, Thank for your replay, Richard. All works fine now. I have another question: When I make a new email ticket I don't see the option where I can choose an answer from my models. What configuration change must I do (if its possible) in order to have this option. I can choose from my

[otrs] OTRS/Mysql question

Hello, I have an mysql error message when trying to import the dump file obtained from a backuped database into a new database. I use the command: mysql -u root otrs mysql.sql I have the error message: error 1050: Table 'article' already exists. I have tried to make a new database and to

[otrs] Moving database from one server to another

will be appreciate. Best regards. Alina Florea. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System

[otrs] Database connection problem

Hi, I have installed OTRS 2.0.4 on a Fedora Core 3. I have an error message Can't connect to database (Can't connect to local MySQL server trough socket '/var/lib/mysql/mysql.soc'. I have this message at the third step when using the web installer (Chapter3: Installation of OTRS framework,

[otrs] OTRS on Mac?

Hi, Is OTRS compatible with Mac systems? Thanks for your answer and best regards, Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] OTRS on Mac?

Sorry, I was to quick. I find the answer. Alina Alina Florea a écrit : Hi, Is OTRS compatible with Mac systems? Thanks for your answer and best regards, Alina. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] Help about creating a draft file

and help. Best regards, Alina Florea ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http