Can I install OTRS not in root partition ? but in home partition ?
Yes you can
Thanks and Regards,
Amit Sharma
From: Adi Ariyanto
To: "otrs@otrs.org"
Sent: Monday, 16 July 2012 3:31 PM
Subject: [otrs] Question on Installing OTRS
Hi, I wou
_fs_preferences ADD CONSTRAINT
FK_virtual_fs_preferences_virtual_fs_id_id FOREIGN KEY (virtual_fs_id)
REFERENCES virtual_fs (id);
Error :-
Can't create table 'otrs.#sql-7108_7b' (errno: 150)
All the tables mentioned after ALTER TABLE exists in OTRS DB.
Please Help!
Thanks and Regards,
Amit Sharma
From: Amit Sharma
To: OTRS Forum
Sent: Monday, 16 April 2012 12:37 PM
Subject: Re: No Config option found for view mode ], took Medium instead!
Hello All,
Waiting for your help. Please respond.
Thanks and
Hello All,
Waiting for your help. Please respond.
Thanks and Regards,
Amit Sharma
From: Amit Sharma
To: OTRS Forum
Sent: Monday, 27 February 2012 9:32 AM
Subject: No Config option found for view mode ], took Medium instead!
Dear All,
Today I have
and Regards,
Amit Sharma-
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0, ?,
current_timestamp, ?, current_timestamp, ?)'
Please Help! It is urgent.
Thanks and Regards,
Amit Sharma
-
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Hi,
I have OTRS 2.4.7 on Linux server.
I would like to know if SSO is possible for Agents using Windows Machine.
I Googled for it and found HOWTO document of SSO if OTRS Server is on Windows,
but my requirement is for Linux OTRS server.
Please guide.
Thanks and Regards,
Amit Sharma
ks and Regards,
Amit Sharma
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r takes over as primary almost
immediately.
(Earlier it was working fine and it used to get switched to backup server
almost immediately. This was done thru cron scripts)
regards,
Amit Sharma
Thanks and Regards,
Amit Sharma
-
OTRS
compatible but would it
then be used by 2.4.7 also?]
2. If yes, what are the steps for the above?
The reason for above is that max users wants to stay with 2.4.7 looks and don't
want to try anything new!
Thanks and Regards,Amit S
It all depends on attachments!!
I am into 8th month of OTRS usage and my DB is 19GB.
Thanks and Regards,
Amit Sharma
--- On Thu, 3/2/11, Navarro, Daniel wrote:
From: Navarro, Daniel
Subject: [otrs] OTRS backups
To: "User questions and discussions about OTRS."
Date: Thursday,
Hi,
Changing DB to FS is easy and it works fine but I would like to extract the
previous attachments as well so that my DB gets reduced considerably.
How to achieve that. Kindly Help.
Thanks and Regards,
Amit Sharma
-
OTRS
y.cnf for big databases ?
Greetings
Oliver
Am 29.11.2010 05:39, schrieb Amit Sharma:
Hi,
I am using OTRS 2.4.7 on Linux with Mysql Database.
Data size is 13 GB.
Please let me know what is the max size it can support without affecting the
performance.
Of late I am experiencing tha
Hi,
I am using OTRS 2.4.7 on Linux with Mysql Database.
Data size is 13 GB.
Please let me know what is the max size it can support without affecting the
performance.
Of late I am experiencing that the respone is slow, it is beacuse of the BIG
size of database?
regards,
Amit
-
Hi,
Was able to solve issue myself.
The problem was with the new filter I created. The sytax of RegExp was the
problem.
regards,
amit
--- On Fri, 13/8/10, Amit Sharma wrote:
From: Amit Sharma
Subject: [otrs] Can't find Unicode property definition "r"
To: "OTRS
Hi,
OTRS stopped fetching emails. It has happened twice in last 3 days. On checking
the logs it was found:
[Fri Aug 13 13:38:49 2010] [error] [client 192.168.1.20] [Fri Aug 13 13:38:49
2010] index.pl: Can't find Unicode property definition "r" at
../..//Kernel/System/PostMaster/Filter/MatchD
Hi,
Just sharing my joy of installing OTRS 3.0 Beta 1
Will keep you posted!
regards,
amit
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Hi,
How can I add a new Icon, say Reports to the Nav bar, which, when clicked
should open a link http://www.example.com
please help.
regards,
amit
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://list
Hi,
I have two servers of OTRS running in my office.
I would like to export tickets of some queues from Server 1 and import into
Server 2. Both are running version 2.4.7 on Linux.
Is it possible? How?
regards,
amit
-
OT
Hi,
How do I enable Dashboard only for administrator?
Currently it is disabled through sysconfig but I would like it to be available
for admin.
regards,
amit
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi,
Is there any way to have Queuewise Timezones for Queues?
E.G. Queue ABC tickets has timezone of GMT +0530 and Queue XYZ tickets has
timezone of GMT -0100
regards,
amit
-
OTRS mailing list: otrs - Webpage: http://otrs.
Hi,
Here is the solution.
I tried and it worked for me as well!
http://lists.otrs.org/pipermail/otrs/2009-March/025993.html
regards,
amit
--- On Fri, 9/7/10, TanaT wrote:
From: TanaT
Subject: [otrs] Remove system Email from CC field when answering a ticket
To: otrs@otrs.org
Date: Frid
Hi,
How do I enable/add CC field in phone ticket?
regards,
amit
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Hi,
Is there any way to find agent last login timestamp?
regards,
amit
OTRS 2.4.7
-
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Quite Simple!
http://lists.otrs.org/pipermail/otrs/2009-March/025993.html
regards,
amit
--- On Wed, 9/6/10, Jason B. Loven wrote:
From: Jason B. Loven
Subject: [otrs] CC to queue email address?
To: "User questions and discussions about OTRS."
Date: Wednesday, 9 June, 2010, 11:33 PM
Hi,
Please help me putting AND condition in Postmaster Filter.
I would like to put a filter, for example:
From: f...@foo.com
Subject: Hello
Subject: World
Now when i put this in filter and save, it ignores
Subject: World
and just keeps
from: f...@foo.com
Subject: Hello
I would like to f
Hi
I am trying to make a report from OTRS DB/ Stats.
For a particular queue in a particular date range what was the issues reported
by customer and what was its answer by the agent.
I am table to find the table in which customer issue is logged with ticket
number and auto acknowledgment text.
Hi,
Found the reply myself!
unselect the answer of that particular queue in [ Responses <-> Queue ] and
that particular queue will not show answer option anymore to the agent.
regards,
amit
--- On Sat, 6/3/10, Amit Sharma wrote:
From: Amit Sharma
Subject: [otrs] Ticket Reply an
HI,
I have a master queue called A where all ticket comes. Coordinator moves these
tickets to sub queues (B, C, D ...)
I would like to know how to configure OTRS such that coordinator has only
rights to move the tickets to queues by should not be able to reply to any of
the tickets from queue
Hi,
Please tell me where can I find Calendar Hours in OTRS 2.4.2 Database.
regards,
amit
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.
http://in.yahoo.com/-
OTRS mailing list: otrs - Webpage: h
Await Reply. Please Help.
-- amit
--- On Tue, 29/12/09, Amit Sharma wrote:
> From: Amit Sharma
> Subject: [otrs] Add two fields in Reply Screen
> To: "OTRS Forum"
> Date: Tuesday, 29 December, 2009, 10:52 AM
> Hi,
>
> Please help me add 2 more fields l
Hi,
Please help me add 2 more fields like
1. Manhours
2. Shift
in the ticket reply screen (screen where agent replies to a ticket).
I am aware that we can use FreeText for that. But how?
regards,
amit
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.
http://in.yaho
Hi
In system Logs I am getting the folloing logs:
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSupportTicket)!
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSupportTicket)!
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSup
Hi
In system Logs I am getting the folloing logs:
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSupportTicket)!
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSupportTicket)!
Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID
(CustomerSup
Thanks!
It worked.
--Amit
From: Nils Leideck - ITSM
To: User questions and discussions about OTRS.
Sent: Fri, 18 December, 2009 10:50:10 PM
Subject: Re: [otrs] Read Only Agent not working as desired
Hi,
On 17.12.2009, at 10:05, Amit Sharma wrote
.
But RW defeats the very purpose as the agent is able to answers tickets, move
to other queses etc.
Please help.
regards,
Amit Sharma
India
OTRS 2.4.2 (Linux Version)
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.
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