Re: [otrs] Question on Installing OTRS

Can I install OTRS not in root partition ? but in home partition ?   Yes you can Thanks and Regards, Amit Sharma From: Adi Ariyanto aariya...@binus.edu To: otrs@otrs.org otrs@otrs.org Sent: Monday, 16 July 2012 3:31 PM Subject: [otrs] Question

[otrs] Errors while upgrading OTRS from 2.4.7 to 3.0.1

FK_virtual_fs_preferences_virtual_fs_id_id FOREIGN KEY (virtual_fs_id) REFERENCES virtual_fs (id); Error :- Can't create table 'otrs.#sql-7108_7b' (errno: 150) All the tables mentioned after ALTER TABLE  exists in OTRS DB. Please Help! Thanks and Regards, Amit Sharma

Re: [otrs] No Config option found for view mode ], took Medium instead!

Please Help! Thanks and Regards, Amit Sharma From: Amit Sharma amit_...@yahoo.com To: OTRS Forum otrs@otrs.org Sent: Monday, 16 April 2012 12:37 PM Subject: Re: No Config option found for view mode ], took Medium instead! Hello All, Waiting for your help

Re: [otrs] No Config option found for view mode ], took Medium instead!

Hello All, Waiting for your help. Please respond.   Thanks and Regards, Amit Sharma   From: Amit Sharma amit_...@yahoo.com To: OTRS Forum otrs@otrs.org Sent: Monday, 27 February 2012 9:32 AM Subject: No Config option found for view mode ], took Medium instead

[otrs] No Config option found for view mode ], took Medium instead!

and Regards, Amit Sharma- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Urgent Help Required

, ?, current_timestamp, ?)'     Please Help! It is urgent. Thanks and Regards, Amit Sharma - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo

[otrs] OTRS on Linux and Agents on Windows - How to Single Sign On

Hi, I have OTRS 2.4.7 on Linux server. I would like to know if SSO is possible for Agents using Windows Machine. I Googled for it and found HOWTO document of SSO if OTRS Server is on Windows, but my requirement is for Linux OTRS server. Please guide. Thanks and Regards, Amit Sharma

[otrs] Message: Bad Filter

??    Thanks and Regards, Amit Sharma - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] How to replicate OTRS on another machine when attachments are getting stored in FS

it was working fine and it used to get switched to backup server almost immediately. This was done thru cron scripts)   regards, Amit Sharma Thanks and Regards, Amit Sharma  - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http

[otrs] OTRS 2.4.7 and 3.0.5 on same machine

compatible but would it then be used by 2.4.7 also?] 2. If yes, what are the steps for the above? The reason for above is that max users wants to stay with 2.4.7 looks and don't want to try anything new! Thanks and Regards,Amit Sharma

Re: [otrs] OTRS backups

It all depends on attachments!!   I am into 8th month of OTRS usage and my DB is 19GB.   Thanks and Regards, Amit Sharma   --- On Thu, 3/2/11, Navarro, Daniel daniel.nava...@gtech.com wrote: From: Navarro, Daniel daniel.nava...@gtech.com Subject: [otrs] OTRS backups To: User questions

[otrs] How to store attachments in FS including previous attachments

Hi,   Changing DB to FS is easy and it works fine but I would like to extract the previous attachments as well so that my DB gets reduced considerably.   How to achieve that. Kindly Help.   Thanks and Regards, Amit Sharma - OTRS

Re: [otrs] OTRS 2.4.7 - Mysql database max size support

Server? (CPU, RAM, HDDs). Have you optimized your my.cnf for big databases ? Greetings Oliver Am 29.11.2010 05:39, schrieb Amit Sharma: Hi,   I am using OTRS 2.4.7 on Linux with Mysql Database.   Data size is 13 GB.   Please let me know what is the max size it can support without affecting

[otrs] OTRS 2.4.7 - Mysql database max size support

Hi,   I am using OTRS 2.4.7 on Linux with Mysql Database.   Data size is 13 GB.   Please let me know what is the max size it can support without affecting the performance.   Of late I am experiencing that the respone is slow, it is beacuse of the BIG size of database?   regards, Amit  

[otrs] Can't find Unicode property definition r

Hi,   OTRS stopped fetching emails. It has happened twice in last 3 days. On checking the logs it was found:   [Fri Aug 13 13:38:49 2010] [error] [client 192.168.1.20] [Fri Aug 13 13:38:49 2010] index.pl: Can't find Unicode property definition r at

Re: [otrs] Can't find Unicode property definition r

Hi,   Was able to solve issue myself.   The problem was with the new filter I created. The sytax of RegExp was the problem.   regards, amit   --- On Fri, 13/8/10, Amit Sharma amit_...@yahoo.com wrote: From: Amit Sharma amit_...@yahoo.com Subject: [otrs] Can't find Unicode property definition

[otrs] Exporting some tickets from one OTRS server to another

Hi,   I have two servers of OTRS running in my office.   I would like to export tickets of some queues from Server 1 and import into Server 2. Both are running version 2.4.7 on Linux.   Is it possible? How?   regards, amit   -

[otrs] Add another Icon in Navigator Bar

Hi,   How can I add a new Icon, say Reports to the Nav bar, which, when clicked should open a link http://www.example.com   please help.   regards, amit   - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] OTRS 3.0 Beta 1 Installed!

Hi,   Just sharing my joy of installing OTRS 3.0 Beta 1   Will keep you posted!   regards, amit   - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Dashboard only for admin?

Hi,   How do I enable Dashboard only for administrator?   Currently it is disabled through sysconfig but I would like it to be available for admin.   regards, amit   - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

[otrs] Queuewise Timezones!

Hi,   Is there any way to have Queuewise Timezones for Queues?   E.G. Queue ABC tickets has timezone of GMT +0530 and Queue XYZ tickets has timezone of GMT -0100   regards, amit   - OTRS mailing list: otrs - Webpage:

Re: [otrs] Remove system Email from CC field when answering a ticket

Hi,   Here is the solution.   I tried and it worked for me as well!   http://lists.otrs.org/pipermail/otrs/2009-March/025993.html   regards, amit --- On Fri, 9/7/10, TanaT a...@hitec.fr wrote: From: TanaT a...@hitec.fr Subject: [otrs] Remove system Email from CC field when answering a ticket

[otrs] CC field in Phone Ticket

Hi,   How do I enable/add CC field in phone ticket?   regards, amit   - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

[otrs] Agent last Login timestamp?

Hi,   Is there any way to find agent last login timestamp?   regards, amit OTRS 2.4.7 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

Re: [otrs] CC to queue email address?

Quite Simple! http://lists.otrs.org/pipermail/otrs/2009-March/025993.html regards, amit --- On Wed, 9/6/10, Jason B. Loven jlo...@caisoft.com wrote: From: Jason B. Loven jlo...@caisoft.com Subject: [otrs] CC to queue email address? To: User questions and discussions about OTRS. otrs@otrs.org

[otrs] How to use AND condition in Postmaster Filter

Hi, Please help me putting AND condition in Postmaster Filter. I would like to put a filter, for example: From: f...@foo.com Subject: Hello Subject: World Now when i put this in filter and save, it ignores Subject: World and just keeps from: f...@foo.com Subject: Hello I would like to

[otrs] How to make Report - Queue, Ticket, Reply?

Hi I am trying to make a report from OTRS DB/ Stats. For a particular queue in a particular date range what was the issues reported by customer and what was its answer by the agent. I am table to find the table in which customer issue is logged with ticket number and auto acknowledgment text.

Re: [otrs] Ticket Reply and Move by Coordinator

Hi,   Found the reply myself!   unselect the answer of that particular queue in [ Responses - Queue ] and that particular queue will not show answer option anymore to the agent.   regards, amit --- On Sat, 6/3/10, Amit Sharma amit_...@yahoo.com wrote: From: Amit Sharma amit_...@yahoo.com

[otrs] Ticket Reply and Move by Coordinator

HI, I have a master queue called A where all ticket comes. Coordinator moves these tickets to sub queues (B, C, D ...) I would like to know how to configure OTRS such that coordinator has only rights to move the tickets to queues by should not be able to reply to any of the tickets from queue

[otrs] Where is Calendar Hours Stored in Database?

Hi,   Please tell me where can I find Calendar Hours in OTRS 2.4.2 Database.   regards, amit   The INTERNET now has a personality. YOURS! See your Yahoo! Homepage. http://in.yahoo.com/- OTRS mailing list: otrs - Webpage:

Re: [otrs] Add two fields in Reply Screen

Await Reply. Please Help. -- amit --- On Tue, 29/12/09, Amit Sharma amit_...@yahoo.com wrote: From: Amit Sharma amit_...@yahoo.com Subject: [otrs] Add two fields in Reply Screen To: OTRS Forum otrs@otrs.org Date: Tuesday, 29 December, 2009, 10:52 AM Hi, Please help me add 2 more fields

[otrs] Add two fields in Reply Screen

Hi, Please help me add 2 more fields like 1. Manhours 2. Shift in the ticket reply screen (screen where agent replies to a ticket). I am aware that we can use FreeText for that. But how? regards, amit The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.

[otrs] Getting Error error OTRS-CGI-10 No such TicketID

Hi In system Logs I am getting the folloing logs: Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID (CustomerSupportTicket)! Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID (CustomerSupportTicket)! Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID

[otrs] (no subject)

Hi In system Logs I am getting the folloing logs: Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID (CustomerSupportTicket)! Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID (CustomerSupportTicket)! Mon Dec 21 12:14:52 2009 error OTRS-CGI-10 No such TicketID

Re: [otrs] Read Only Agent not working as desired

, On 17.12.2009, at 10:05, Amit Sharma wrote: When i check RO, agent does not see any tickets. I have to give him RW rights before he can see any tickets. But RW defeats the very purpose as the agent is able to answers tickets, move to other queses etc. this only counts for the QueueView which is just

[otrs] Read Only Agent not working as desired

. But RW defeats the very purpose as the agent is able to answers tickets, move to other queses etc. Please help. regards, Amit Sharma India OTRS 2.4.2 (Linux Version) The INTERNET now has a personality. YOURS! See your Yahoo! Homepage. http://in.yahoo.com