RE: [otrs] CompanyTickets

The config option is multiuserids. If you look into http://doc.otrs.org/1.3/en/html/customer-user-backend.html#AEN771 it may help you out. Hth, Andrew Andrew Blackstone IT Specialist email: [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED

RE: [otrs] Company Ticket Question Again

in the mod_perl section but I could not find a mod_perl section in my httpd.conf. Is it supposed to be in the apache-httpd.conf in the otrs folder? Please let me know. Thanks again! Andrew Blackstone Support Technician Homebase Technologies, Inc. 56 Housatonic Street Suite 2 Lenox, MA 01240 Ph

[otrs] Company Ticket Question Again

and I have also turned on customer groups but they can't see company tickets. I am running Redhat FC2 and I am running OTRS 1.3.2. Please let me know if anyone has any ideas why the users can't view each others tickets under company tickets. Thanks in advance! Andrew Blackstone Support Technician

[otrs] owner change email notification

Is there a quick shut off for the email notification sent to customers when their tickets change ownership? Let me know! Thanks in advance, Andrew Andrew R. Blackstone Support Technician Homebase Technologies, Inc. 56 Housatonic Street Suite 2 Lenox, MA 01240 ph: (413) 637-1484 email:

[otrs] Customer Company Tickets

Hey all I'm a relatively new OTRS user and I'm just exploring the program for future use. My issue is how do I allow certain customers to view others tickets? I need to be able to allow all the customers within a company to see each others tickets but not those of other companies under the