[otrs] Automatically assigning people to a queue by their mail address domain

Hi, According to the OTRS doc (http://doc.otrs.org/2.2/en/html/x846.html#adminarea-customer-user-groups), you have to manually assign customers to a group (and therefor to a queue), or use the CustomerAlwaysGroup option to assign every new customer to a single group. My problem is that I have

[otrs] How to create super customers ?

Hi, I'm new to OTRS and I'm trying to configure it. I only have 1 customer company with it's own queue right now and I want to do this: -For average customer, only view his/her tickets -For two or three super customers (admins in the customer's company), be able to see all tickets of the compa

[otrs] mail notification to queue admins on new ticket?

mail sending system is working fine. Any idea? B. - Hi, This is configured on a per-agent basis through Preferences panel of each agent. You will find Move/ Change state ... notifications Yes/No drop down menus. Best regards, Laurent Le jeudi 02 août 2007 à 16:50 +0200,

[otrs] mail notification to queue admins on new ticket?

Hi, I'm new to OTRS, but I managed to configure most of the options i needed, except this one : If a client opens a new ticket, I want that OTRS send a mail to the admins of the concerned queue. Is it possible and how do I configure it? thx B. ___