[otrs] Res: Re: Mail to big

A Camilo Vieira • Implantações BlackBerry BlackBerry Certified Solution Designer Navita • Portais e BlackBerry • 55 11 3045-6373 Sent from my BlackBerry - Mensagem original - De: Guillaume Rehm [mailto:guillaume.r...@bnu.fr] Enviada em: Saturday, November 27, 2010 06:32 AM Para: User

[otrs] RedHat permissions to otrs user

. Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055-2001 ___ OTRS mailing list: otrs - Webpage: http

[otrs] RES: RedHat permissions to otrs user

Yes Camilo Vieira * Coordenador de Infra-estrutura de redes Navita * Portais e BlackBerry * 55 11 3055-2001 -Mensagem original- De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Em nome de Marco Vannini Enviada em: quarta-feira, 18 de fevereiro de 2009 18:10 Para: User questions

[otrs] Res: Re: Change the time of fetch

You can use the at or tasklist command. Bye. De: otrs-boun...@otrs.org otrs-boun...@otrs.org Para: User questions and discussions about OTRS. otrs@otrs.org Enviada em: Wed Feb 04 13:57:21 2009 Assunto: Re: [otrs] Change the time of fetch Hi On a unix

[otrs] RES: Res: Re: Change the time of fetch

Yes, these are windows commands. Sorry, the correct command is schtasks. http://support.microsoft.com/kb/814596/en-us []’s Camilo Vieira • Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ • Portais http://www.navitaportal.com/ e BlackBerry http

[otrs] How to set default Ticket Owner

Hi, Anyone know how can I set the default ticket owner foreach queue? Thanks, Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055-2001

[otrs] RES: How to set default Ticket Owner

Hi, Does anyone know how can I set the default ticket owner foreach queue? Thanks, Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055-2001

[otrs] RES: RES: How to set default Ticket Owner

the case since the manager is the tip down to talk to the client. Can you help me, please? Thanks in advance. Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http

[otrs] RES: Customer group problem

I configured customers in groups and created roles for the agents. Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055-2001 De: otrs-boun

[otrs] RES: How to disabling both Customer Company and Clients?

Hi, How is the best way to disable all of clients of one Customer Company? Thanks in advance. Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55

[otrs] RES: How to disabling both Customer Company and Clients?

Hi, What is the best way to disable all of clients of one Customer Company? Thanks! Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055

[otrs] RES: RES: RES: How to set default Ticket Owner

Thank you. I'm trying to do this with ACLs. Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055-2001 De: otrs-boun...@otrs.org [mailto:otrs

[otrs] How to disabling both Customer Company and Clients?

. Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055-2001 ___ OTRS mailing list: otrs - Webpage: http

[otrs] RES: RES: How to use the roles

Daniel, I was wondering to know if is better add the users within the groups or roles. Thanks! Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55

[otrs] ITSM - How to assign different type options for each clients

. Help me! Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055-2001 ___ OTRS mailing list: otrs - Webpage

[otrs] How to use the roles

Dears, I have been trying to understand how can I use the roles in OTRS. I'm not being able to understand the example from admin guide. Somebody can help me with some real situation? Thanks! Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http

[otrs] RES: How to use the roles

think about it? Thanks! Camilo Vieira * Coordenador de Infra-estrutura de redes Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11 3055-2001 De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org

[otrs] Admin disappeared

Hi, The Admin tab link disappeared from the top of the page after changes in Output files (dtl) and I can't to fix this problem. Somebody knows where exactly I can enable this tab again? Thanks, Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http

Re: [otrs] Admin disappeared

Camilo Vieira wrote: The Admin tab link disappeared from the top of the page after changes in Output files (dtl) and I can't to fix this problem. Somebody knows where exactly I can enable this tab again? Does the button come back when you change back to the default theme? Are you logged

[otrs] How to delete users, groups and services in Web interface

Hi, Somebody knows how to delete users, groups and services in Web Interface? Is there any module available for this? Thanks, Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http

Re: [otrs] How to delete users, groups and services in Web interface

Vlw Lucio. O jeito é planejar bem as configurações para não deixar sujeiras certo? Grato, Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11

Re: [otrs] R: How to set DNS server in OTRS?

Hi Lars, I fixed the problem in my DNS server and the OTRS is being able to resolve the MX servers. Thanks! 2008/7/20 Lars Jørgensen [EMAIL PROTECTED]: Den 17/07/2008 kl. 15.20 skrev Camilo Vieira: Daniele, I intend to configure the DNS Servers to enforce the OTRS make MX nslookups

Re: [otrs] R: How to set DNS server in OTRS?

Daniele, I intend to configure the DNS Servers to enforce the OTRS make MX nslookups in outside DNS servers of my LAN. Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http

[otrs] How to set SMTP server on OTRS?

Hi, I'm a newbie in this community and I have one doubt. Is there any way to configure a default smtp in the OTRS to send all e-mails? Thanks, Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e

Re: [otrs] How to set SMTP server on OTRS?

Thanks Daniel, I’m going to try.. Camilo Vieira • Infra-estrutura de redes • 55 11 7643-4895 Navita http://www.navita.com.br/ • Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ • 55 11 3897-3797 From: [EMAIL PROTECTED] [mailto:[EMAIL

[otrs] How to set DNS server in OTRS?

Hi, I was just wondering if somebody to know how to set DNS servers within OTRS. Thanks. Camilo Vieira * Infra-estrutura de redes * 55 11 7643-4895 Navita http://www.navita.com.br/ * Portais http://www.navitaportal.com/ e BlackBerry http://www.blackberrycorporativo.com.br/ * 55 11