hi guys, checking the log I find this message:
[Tue Sep 25 13:05:01 2012][Error][Kernel::System::Ticket::HistoryAdd][6265]
Table '.\otrs\ticket_history' is marked as crashed and should be repaired, SQL:
'INSERT INTO ticket_history (name, history_type_id, ticket_id, article_id,
queue_id,
Hello everyone I have a question:
As I can when they receive an email with subject xx, I would like to
be assigned automatically to agentx, try using mail filter but does not
work any ideas?
Thanks for the support
Julio Angulo
how I can create specific services for different queues
Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To un
'd need to know more about how your installation is
setup, what version and how the queues have been configured.
Steve
On 28 February 2012 18:16, DM_Julio Angulo wrote:
hello again, I commented that I follow the procedure but the state does not
change, you know where I can review that
.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] change
Lock, add a note or reply to the ticket and it will change to open.
On 28 February 2012 17:23, DM_Julio Angulo wrote:
Hello everybody,
I have a question:
I´m agent, how to change ticket state new to open.
thanks
Hello everybody,
I have a question:
I´m agent, how to change ticket state new to open.
thanks
Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
En nombre de
DM_Julio Angulo
Enviado el: Viernes, 30 de Diciembre de 2011 09:07 a.m.
Para: User questions and discussions about OTRS.
Asunto: [otrs] hide priority on customer intreface
Hello i want to hide priority on customer interface, ideas welcome.
Julio Angulo
Telf.: +51 1 4150300 anexo: 14
Hello i want to hide priority on customer interface, ideas welcome.
Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermai
Hi to all, I have a question about a strange behavior detected, tickets
normally created in state new, but when a agent blocking the ticket,
does not change the status to open, would be kind enough to guide me
where could begin to ask what I am lost.
thank you very much
Julio Angulo
Telf.: +51 1
I testing, I like, ++1
Julio Angulo
-Mensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
Pavel Titov
Enviado el: Lunes, 24 de Octubre de 2011 12:09 p.m.
Para: otrs@otrs.org
Asunto: [otrs] Android App
Hello,
I have noticed a number of requests for an O
Hello, i add a new field on BD BD called department, but would be
reflected as additional data, as I can show this.. thanks
Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155
<>-
OTRS mailing list
ands
T: +31 71 8200 255
F: +31 71 8200 254
I: http://www.otrs.com
Making OTRS even better! Exclusive Feature Add-Ons improve usability
of OTRS and extend its functionality: http://j.mp/ndQvZj
On Tue, Oct 18, 2011 at 02:22, DM_Julio Angulo
wrote:
> How to used compamy client, on customer i
How to used compamy client, on customer interface dont show ticket
another clients...
tnx
Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://
Michiel Beijen
Enviado el: Jueves, 06 de Octubre de 2011 04:22 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] register new customer in OTRS conected to AD
Hi Julio,
On Wed, Oct 5, 2011 at 18:06, DM_Julio Angulo
wrote:
> hello team, I have otrs connected to the AD, bu
hello team, I have otrs connected to the AD, but I like register new
customers with the customer interface, is posible? which should be
modified.
thanks for the support
Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155
-
You can check the package within
go to Admin /
go to pakage manager /
column name you select the package you want to check /
show you a list of files and status.
I hope to help you with your inquiry.
Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155
-Mensaje original-
Hello team, I have OTRS running, clients access using LDAP, but would
like to enable the function to create accounts, some people do not have
AD account but need to use customer interface to create ticket. Any
ideas?,
thanks
Julio Angulo
Telf.: +51 1 4150300 anexo: 1468
Movil: +51 997066155
---
Hello, do you check calendar? should be aligned with your GMT time
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Leonardo
Conrado
Enviado el: Jueves, 08 de Septiembre de 2011 10:50 a.m.
Para: otrs@otrs.org
Asunto: [otrs] Problem: Time is diferent of the server´s clock i
I also like android I can be the second tester
Julio Angulo
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Luis
Daniel Lucio Quiroz
Enviado el: Miércoles, 07 de Septiembre de 2011 04:28 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] Source f
good morning, some time ago talking about the issue of multi-site, now
in the company where I work we provide support to other company, want to
be alone.
example
http://server/otrs/company1
http://server/otrs/company2
could be kind enough to give me any information or link to help me.
grateful
quot; it's probably "Configuration Item"
Check this out:
http://en.wikipedia.org/wiki/Configuration_Management_(ITSM)#Configuration_Item
Hope it helps ;)
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
DM_Julio Angulo
Sent: 29
/Configuration_item
On 29 April 2011 09:44, DM_Julio Angulo wrote:
What is "CI"?, sorry i´m loosing...
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubsc
What is "CI"?, sorry i´m loosing...
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi all, I have a problem want to enable spell check, I'm using windows and
following the FAQ guide:
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=362
then download and install:
Installer
http://ftp.gnu.org/gnu/aspell/w32/Aspell-0-50-3-3-Setup.exe
Dictionary
http://ftp.g
For your comments, may be the problem is your DNS settings, I think it
should be OTRS pointing to AD, and check your settings:
Config Options: Framework -> Core
* CheckMXRecord:
* CheckMXRecord::Nameserver:
* CheckEmailAddresses:
Good luck
Julio Angulo
De:
21:54, DM_Julio Angulo wrote:
> hey guys, I tell him my problem, it added a pdf document as an
attachment in a note, now wish to change the attachment of the note, as
you can perform this operation?
Cheers, Nils
--
Nils Leideck
http://webint.cryptonode.de / a Fractal
hey guys, I tell him my problem, it added a pdf document as an
attachment in a note, now wish to change the attachment of the note, as
you can perform this operation?
from already thank you very much.
Julio Angulo
-
OTRS mail
Good morning, I have a question, I would change the behavior of OTRS,
the following occurs: an agent and attended and confirmed with the
client completing a ticket, but after a while the client sends a mail
using the last post used by OTRS , which makes the ticket back to the
open state and reset t
then set the change state to failed
The action at point A,B,D,E will be taken from the Change Manager that
coordinates the change activity, the action at point C will be taken from the
change builder responsible for the activity
hope I don't bored you
hasta lluego
stefano
2011/3/10
thanks for the help, but I have a question, such as change of state (in
progress, canceled, failed), and where is this done?
thanks again
Julio Cesar Angulo Quiroz
Telf.: 997066155
-Mensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
Nils Leideck
Envia
Sorry, in the ITSM Change Management module; I do not explain it, the better
explain with an example, I want to register in OTRS, the scheduled replacement
of memory banks on a server, and there are 3 people involved in such work, the
manager, build and agent, I understand that there must be rol
Hello, do not understand how to make changes, someone has a manual of
procedures of this part or a link where you can advise me.
thanks
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS mailing list: otrs - Webpage: http:/
Hi all,
I am integrating OTRS with Nagios, I comment, I'm using the manual in
pdf: nagios_conference_2008_en.pdf, appears in the documentation, but on
page 12, add this code:
213 # 'check_otrs' command definition
214 #define commnad{
215 # command_namecheck_otrs
21
Hi all,
I am integrating OTRS with Nagios, but I only find old manuals do not
help much, can anyone suggest a more recent manual, I'm using OTRS
version 2.4.7.
thank you very much
Julio Cesar Angulo Quiroz
Telf.: 997066155
Hi, I have a problem with the automatic tickets creation, I change the
default type as requested, thanks for the help
My config.pm:
# (The default priority of new tickets.) [default: '3 normal']
$Self->{PostmasterDefaultPriority} = 'a) Sev4';
$Self->{PhoneDefaultPriority} = '
5 February 2011 11:17, DM_Julio Angulo wrote:
Greetings,
The reason for this is because I want to know how to change time sync to
download e-mail, I said, I set up multiple mailboxes connected to several lines
of attention, so tickets are created automatically, but this task is performed
every 10
Greetings,
The reason for this is because I want to know how to change time sync to
download e-mail, I said, I set up multiple mailboxes connected to
several lines of attention, so tickets are created automatically, but
this task is performed every 10 minutes I would like to go every 5
minutes.
t
ensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Steve
Durbin
Enviado el: Jueves, 03 de Febrero de 2011 07:34 a.m.
Para: otrs@otrs.org
Asunto: Re: [otrs] Problem with LDAP autentication
On Mon, 31 Jan 2011 15:57:38 -0500 "DM_Julio Angulo"
wrote:
>
-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
DM_Julio Angulo
Sent: Monday, January 31, 2011 2:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Problem with LDAP autentication
Greetings, I have problems doing the search for clients using LDAP,
you'll se
Greetings, I have problems doing the search for clients using LDAP,
you'll see the problem is: Ous exist within other OUs, when I make the
search returns no results.
leave a request for help in the forum, if anyone knows how to solve it I
would appreciate very much.
Julio Angulo
Forum Link:
h
hello, someone else will arrive MESSAGES triplicate, or is it just my
problem.
Julio Cesar Angulo Quiroz
Telf.: 997066155
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
314-787-0681 (Main Line)
314-881-5265 (Direct)
314-881-5365 (Fax)
314-565-0868 (cell)
After Hours Emergency 314-576-9146
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
DM_Julio Angulo
Sent: Monday, January 10, 2011 3:18 PM
To: User questions and discussions
81-5365 (Fax)
314-565-0868 (cell)
After Hours Emergency 314-576-9146
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
DM_Julio Angulo
Sent: Monday, January 10, 2011 11:31 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] multiple sites on 1 serve
The easy way:
create a file with the contents:
OTRS
http://helpdesk/otrs/index.pl";>
Redirect
save it as index.html in c:/inetpub/wwwroot
Julio Cesar Angulo Quiroz
Telf.: 997066155
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
Andrew Meyer
Enviado
Hi, i´m testing module of change, but have a question, how to close change
finished? Or maybe, anyone can share procedure manual... tnx
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS mailing list: otrs - Webpage: http:
Go to:
Admin :: sysconfig :: Ticket :: core:ticket
By default is DateChecksum, or choose another it´s easy
Julio Cesar Angulo Quiroz
Telf.: 997066155
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Steve
Clark
Enviado el: Miércoles, 29 de Diciembre de 20
hello team, I want to upload inventory information of the hardware, the
list downloaded from ITAM, as a generic file, but I know that mysql
table otrs I raise.
Thanks in advance.
Julio Cesar Angulo Quiroz
Telf.: 997066155
http://blog.otrs.org/2010/08/17/state-machines-for-tickets-via-acl/
Cheers, Nils
On 10.12.2010, at 18:58, DM_Julio Angulo wrote:
Hi team, I have a question, it may be possible to hide states for each
type of ticket.
example
ticket type: incident status: open and closed
ticket type: Pr
Hi team, I have a question, it may be possible to hide states for each
type of ticket.
example
ticket type: incident status: open and closed
ticket type: Problem, status: pending and merge
and only one guy can see the state you want.
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
Hi team, when i implement problem management process, i need to change
TicketType from "Problem" to "Problem::KnowError" or
"Problem::PendingRfC"
How to do this... ?
What is the procedure ... ?
Any help is much appreciated.
Julio Cesar Angulo Quiroz
Telf.: 997066155
--
Hi, I'm doing direct querys the db, I have a question: from where comes
the value indicated by the arrow, I want to check your information.
thanks for the help
Julio Cesar Angulo Quiroz
Telf.: 997066155
<><>-
OTRS m
Greetings, someone know how it is that makes otrs query to DB to get the
average time in a specific period?
thanks
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: h
Greetings, I know to serve the other modules such as Sirius, incident,
webwacher or if there somewhere documentation to these modules and
inform them before installing them. thanks
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
Hi, I wonder if anyone has or knows of a tutorial on how to properly
configure the email administrator account as I've tried various settings
and I only get the message:
[Wed Nov 17 09:50:06
2010][Error][Kernel::System::Priority::PriorityLookup][287] No Priority
for 3 normal found!
[Wed Nov 17
How to know only the time taken by the user...
how I can create a template of statistics to show me the average time to
resolve users ticket
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS mailing list: otrs - Webpag
Hi team
I have some questions about that are used ticketcs types:
Problem: KnowError
problem: PendingRfC
RfC
someone could clear my head so that they are used.
thanks.
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS ma
a template using this
change.
Regards,
Elva
On 11/3/2010 3:56 PM, DM_Julio Angulo wrote:
Hi, I'm using the module change, but i cant created a new change,
because don't select a template.
As create templates for the module changes, or where enabled?
Thanks
Julio Cesar Ang
Hi, I'm using the module change, but i cant created a new change,
because don't select a template.
As create templates for the module changes, or where enabled?
Thanks
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS m
ticket
Hello,
That's a default OTRS feature, you can read more at
http://doc.otrs.org/2.4/en/html/x1352.html
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 29 October 2010 15:52, DM_Julio Angulo wrote:
Hi team, I wonder if they know a practical manual on h
Hi team, I wonder if they know a practical manual on how to convert
email into ticket and put in a queue, use the administrator email
account, but the mails are not converted to tickets, they could send me
some link that can guide me, thank you very much .
Julio Cesar Angulo Quiroz
Telf.: 9970
On Thu, Oct 28, 2010 at 7:26 PM, DM_Julio Angulo
wrote:
Good morning, I have installed the version of OTRS 2.4.7 with ITSM 2.1.1 on
windows XP platform, the problem faced by agents is that the option has gone
forward. this is normal or when updating something loss?.
OTRS 2.4.7 – ITSM
Good morning, I have installed the version of OTRS 2.4.7 with ITSM 2.1.1
on windows XP platform, the problem faced by agents is that the option
has gone forward. this is normal or when updating something loss?.
OTRS 2.4.7 - ITSM 2.0.3
OTRS 2.4.7 - ITSM 2.1.1
should report this as
Hi, when having problems related with the statistical reports, I decided
to make an installation in clean and when installing the modulate
ITSMServiceLevelManagement -2.1.1.opm, I have errors that I detail but
below, as or to who I inform of these errors to solve the problem?
Thanks for the help.
Hi, i have problems with the statistics (10042, 10043, 10044, 10045,
10046, 10047 and 10048) that do not show me time value only values zero,
there is a way to correct this, if someone had the same problem, thanks.
Julio Cesar Angulo Quiroz
Telf.: 997066155
Hi, i need a little guidance, i want to be send me a message when escale
any ticket, i'm using "notification(event)", select the field where my
name appears and TicketAcountTime, TicketFreeTimeUpdate; add matter and
text message, but do not send the notification.
Any comment or aid will be very g
Hi, i have all the modules ITSM installed and in a statistical i want to
see how ticket escalated this month but do not understand well as any
aid is grateful.
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS mailing list
Hi, Should i take into account to create a statistics that i reflects
the time of customer of a ticket
Julio Cesar Angulo Quiroz
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/ot
anyone know the meaning of this error:
I see in the logs
[Error][Kernel::Output::HTML::Layout::Error][1416] No TicketID is given!
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS mailing list: otrs - Webpage: http://
; Leonardo Certuche
> www.itconsultores.com.co
> Medellín, Colombia
>
>
>
> On 21 September 2010 11:31, DM_Julio Angulo
> wrote:
>>
>> Hi team, i have configured OTRS to download e-mail using imap but does not
>> create ticket and eliminates this ema
e the
expected ticket
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 21 September 2010 11:31, DM_Julio Angulo wrote:
Hi team, i have configured OTRS to download e-mail using imap but does not
create ticket and eliminates this emails from the inbox,
Question:
how i re
Hi team, i have configured OTRS to download e-mail using imap but does
not create ticket and eliminates this emails from the inbox,
Question:
how i repair; to create tickets, and not delete messages?.
Tnx all
Julio Cesar Angulo Quiroz
Telf.: 997066155
---
might add a Notification (Event) on the note being created.
On Wed, Sep 8, 2010 at 2:30 PM, DM_Julio Angulo
wrote:
hi, I want send a notice to be met before an escalation using to GenericAgent,
question: what the command go in the textarea? or is for some other reason not
send theemail
Correct option is http://localhost/otrs/public.pl
FAQ install icon in the menu of agent and customer interface for access
to this module.
Julio Cesar Angulo Quiroz
Telf.: 997066155
-Mensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de
Ferdinandus Rudija
No puedo acceder al servidor de mp3
Julio Cesar Angulo Quiroz
Telf.: 997066155
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-
hi, I want send a notice to be met before an escalation using to
GenericAgent, question: what the command go in the textarea? or is for
some other reason not send theemail.
Thanks for your answer
Julio
<>-
OTRS m
Hi, can someone explain how OTRS send me a mail when a ticket escalates
Julio Cesar Angulo Quiroz
Telf.: 997066155
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscrib
asociado al ticket
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
2010/9/2 DM_Julio Angulo
Hola, tengo una duda sobre tiempo de la cola:
1- ¿El tiempo de actualización se mide desde que se bloquea un ticket?,
¿Es un solo tiempo antes de escalar? O identifica si un
Hola, tengo una duda sobre tiempo de la cola:
1- ¿El tiempo de actualización se mide desde que se bloquea un ticket?,
¿Es un solo tiempo antes de escalar? O identifica si un agente no agrega
info dentro de ese tiempo y por eso escala,
2- ¿El tiempo de solución es absoluto? E inicia
Buenas tardes, creo que no he sido muy claro con mi consulta pues verán, ya
tengo configurado varias sla por cada servicio; mi problema nace cuando uno de
los agentes help desk, crea un ticket de email desde la interfaz de agente a la
que accede a través de index.pl, no puede seleccionar ningún
Saludos, tengo una consulta ¿porque un agente de soporte desde la interfaz
index.pl no puede seleccionar un servicio para un ticket de email?
Hi, i have a question: why a service agent, from the interface index.pl can´t
select a service for email ticket?
Julio Cesar Angulo Quiroz
--
Como puedo migrar otrs de la computadoraA la nueva computadoraB, ¿qué archivos
debo copiar?
How to migrate from computerA to new computerB, what files need copy?
Tec. Julio Angulo
-
OTRS mailing list: otrs - Webpage: http://otrs
hello, I have a problem creating tickets from customer.pl I get this error:
(error)--
Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Aug 23
11:06:15 2010
Message: Need TicketID!
Traceback (1332):
Module: Kernel::System::Ticke
Excelente Alan, muchas gracias.
Julio Cesar Angulo Quiroz
Technical Support
Infraestructure & Operations
Equifax
Zorzales 160, piso 9
San Isidro, Lima - Perú
-Mensaje original-
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Alan
Enviado el: Lunes, 23 de Agosto de
Hi, I know which is the procedure to delete a ticket created by error, which
does not generate statisticsthanks for the help
Julio Cesar Angulo Quiroz
Technical Support
Infraestructure & Operations
Equifax
Zorzales 160, piso 9
San Isidro, Lima - Perú
--
Estado de São Paulo (TCESP)
Diretoria de Tecnologia (DTec)
Ramal 4143
De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Em nome de DM_Julio
Angulo
Enviada em: quinta-feira, 19 de agosto de 2010 14:42
Para: otrs@otrs.org
Assunto: [otrs] Signature editable
Hi, I have a signature but i want the user can edit, it is posible?
Julio Cesar Angulo Quiroz
Technical Support
Infraestructure & Operations
Equifax
Zorzales 160, piso 9
San Isidro, Lima - Perú
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