ot;
Para: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
cc:
Asunto: Re: [otrs] permission: chmod /opt/otrs
On Wednesday, June 23, 2004 12:05 AM
Diego Fernandez <[EMAIL PROTECTED]> wrote:
> I
redhat 7.3
otrs1.2.3...rpm
I think I found a bug on installation
I had to make chmod 750 /opt/otrs because it was not readable nor executable by group
so I got always a 403 error (Forbidden ) at the browser, till I change mode of /opt/otrs
A suggestion: you should add something
ot;
Para: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
cc:
Asunto: Re: [otrs] Upgrade to 1.2.1
On Friday, June 18, 2004 6:46 PM
Diego Fernandez <[EMAIL PROTECTED]> wrote:
> Dear Martin,
>
I forgot to say otrs 0.5 Beta8
Diego Fernández
Servicios Profesionales
http://openware.biz
eMail: [EMAIL PROTECTED]
Diego Fernandez <[EMAIL PROTECTED]>
Enviado por: [EMAIL PROTECTED]
18/06/2004 13:46
Por favor, responda a "User questions and discussions
Dear Martin,
I read this instructions and I wonder if them wroks in upgrading from 0.5 Beta to 1.2.3?
Thanks in advance.
Diego Fernández
Servicios Profesionales
http://openware.biz
eMail: [EMAIL PROTECTED]
Martin Edenhofer <[EMAIL PROTECTED]>
Enviado por: [EMAIL PROTECTED]
18/02/2004 16
Hi ,
I need to migrate from OTRS 0.5 Beta8 (in Linux Red Hat 7.3) to otrs-1.2.3 (in linux SuSE 9.0)
I will install the SuSE 9.0 in a server and will install the RPM otrs 1.2.3 for SuSE 9.0.
The Question:
My database is a MySQL database.
I know I need to migrate its structure f
;[EMAIL PROTECTED]>
cc:
Asunto: Re: [otrs] Upgrade from OTRS 0.5 beta 8 to OTRS 1.1.3
Hi Diego,
On Thu, Nov 20, 2003 at 05:58:54PM -0300, Diego Fernandez wrote:
> Hi Martin,
> (I searched the list but i didn't find exactly this)
> I've installe
Ok.
but,
Hi Diego,
On Thu, Nov 20, 2003 at 05:58:54PM -0300, Diego Fernandez wrote:
> Hi Martin,
> (I searched the list but i didn't find exactly this)
> I've installed OTRS 0.5 beta 8 and I want to upgrade to OTRS 1.1.3.
> Is there any way to upgrade directly from 0.5 b
Hi Martin,
(I searched the list but i didn't find exactly this)
I've installed OTRS 0.5 beta 8 and I want to upgrade to OTRS 1.1.3.
Is there any way to upgrade directly from 0.5 beta8 to 1.1.3, without passing through 1.0.1 ?
Do you have any script that do this? If not, can you make one?
Operati
Estaré ausente de la oficina desde el 03/03/2003 y no volveré hasta el
03/10/2003.
Responderé a su mensaje cuando regrese.
Durante mi ausencia contactarse con Diego Mascietti y/o Carlos Crembil.
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A
Hi,
I'm working in a LRH7.3
OTRS Beta8
When I want to define a new system address, do I have to configure it in
the .procmailrc, or the system does it automatically?
thanks,
Diego.
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Archive:
Hi Martin,
> > Otrs server is Redhat 7.3 and otrs0.5 Beta8
> - If the browser supports http cookies and the browser is closed (without
> OTRS logout) there is no possibility to get back to the session
(because
> the session id (http cookies) is removed on the client machine).
My client mac
Hi Martin,
I have instaled Redhat 7.3 and otrs0.5 Beta8
I have the following config.pm
(See attached file: Config.pm)
I have the following session.pm
(See attached file: Session.pm)
If I'm loged as customer or agent and I close the internet explorer,
without logout, when I open another internet e
I'm trying to download the entire CVS following the instrucctions at
http://otrs.org/pages/index.pl?Site=Download
"...
The CVS tree has read only anonymous access. Follow these simple steps
and you can have your very own copy of the CVS tree.
To get the current code:
Hi Martin,
> Hi Bastian,
> On Tue, Nov 12, 2002 at 10:36:12AM +0100, Bastian Hoyer wrote:
> > > That's a problem of http. The browser send no info to the webserver
> > > wenn the browser is closed. -=> Can't close sessions automatically.
> >
> > afaik you can set the lifetime of an cookie so that
Hi Diego,
> Quoting Diego Fernandez <[EMAIL PROTECTED]>:
> > I'm here
> > http://
[...]/index.pl?Action=AgentStatusView&SortBy=Age&Order=Up&Limit=400
> >
> > and I noticed that U and D order for ticket Age, are inverted.
> >
> > Whi
Hi Martin.
I'm here
http://helpdesk.openware.biz/otrs/index.pl?Action=AgentStatusView&SortBy=Age&Order=Up&Limit=400
and I noticed that U and D order for ticket Age, are inverted.
Which archive do I have to change to correct this?
Thanks,
Diego.
Hi Martin,
I'm at ~otrs/index.pl?Action=AgentUtilities
What are these
Martin,
> Hi Diego,
> On Wed, Dec 18, 2002 at 02:50:15PM -0300, Diego Fernandez wrote:
> > > > Is it possible to receive requests directly by mail?
> > > > I don't know how.
> > >
> > > Ahh! You mean directly via SMTP?
> > >
> &g
Hi Martin,
> > Is it possible to receive requests directly by mail?
> > I don't know how.
>
> Ahh! You mean directly via SMTP?
>
> Yes, if you write an email to [EMAIL PROTECTED] (of course this
> machine/MTA needs to be configured ...).
And For example,
a customer store a Request via web to thi
> > Is it possible to receive requests directly by mail?
> > I don't know how.
>
> Ahh! You mean directly via SMTP?
>
> Yes, if you write an email to [EMAIL PROTECTED] (of course this
> machine/MTA needs to be configured ...).
And at which queue will the request go?
>
> > Thanks,
> > Diego
>
>
Hi Martin,
Is it possible to receive requests directly by mail?
I don't know how.
Thans,
Diego
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Hi Martin,
I can receive receive requests by two ways, by phone registering it in
phoneview, and by via web, can't I?
Can I have two diferent autoreplays, one for phone calls and another for
the web requests? Because I create two diferents messages but I can just
assign only one for auto replay.
Hi,
I noticed the OTRS doesn't send a copy to the customer email of the New
Ticket opened by a customer phone call.
It is very important for us that OTRS were able to do that in order to have
the customer informed of the registrations made by the system.
If this feature exist, I didn't find it.
Hi,
Where do you define the date you show in the frontend.
I want to translate it, or modify its format.
Regards,
Diego.
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Hi,
I found a problem at Customer.pl
When I reduce to 5 the Ticket limit, and there are 10 tickets,
the system don't show me a link to view the folowing 5 tickets.
Can you solve it, please!
Thanks,
Diego.
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Hi,
In the page "Compose answer for ticket:"
I want to know in which cases do you use the options "yes" and "no" here:
"Is the ticket answered" (Yes/No)
and in which cases do yo use the options "Successful Closed" and
"Unsuccessful Closed" here: "Next Ticket State"
Thanks.
Diego
__
Hi Martin,
I need to know what do you use Time Units for?
If possible, give me an example.
Thank you.
Diego.
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mail)
#crontab -e -u otrs
:1000 #to go to the end of th file.
:r /opt/OpenTRS/var/cron/reset/reset_ticket_counter
:wq
# --
# Ticket/Number/DateCounter.pm - a date ticket number generator
# Copyright (C) 2002 Diego Fernandez <[EMAIL PROTECTED]>
# --
# $Id: DateCounter.pm,v 1.1 2002/12/12 10:
Hi Martin,
What was "Customer ID" thought for?
Thanks,
Diego.
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Hi,
I want to have notifications of new tickets to Agents.
...
> Mon, 24 Jun 2002 13:55:05 +0200
> Notify mails (to the agents - new ticket/got follow up):
> * Only "custom queues" will get notifications
what are "custom queues"?
> * Check if the agent enabled notifications (AgentView::Prefe
Sorry about the delay, I got married fifteen days ago.
> Date: Thu, 14 Nov 2002 17:31:01 +0100
> From: Martin Edenhofer <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Subject: Re: [otrs] (no subject)
> Reply-To: [EMAIL PROTECTED]
>
> Hi Diego,
>
> On Thu, Nov 14
Hi
When I (as admin) tried to add a Customer, I didn't complete Salutation
field and I got this error:
Error: Need Salutation!
> Date: Thu, 14 Nov 2002 17:31:01 +0100
> From: Martin Edenhofer <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Subject: Re: [otrs] (no subject)
> Reply-To: [EMAIL PROTECTED]
> Hi Diego,
> On Thu, Nov 14, 2002 at 10:17:47AM -0300, Diego Fernandez wrote:
> > If
>
> Date: Mon, 11 Nov 2002 14:06:40 +0100
> From: Sebastian Wormser <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Subject: Re: [otrs] pop3
> Reply-To: [EMAIL PROTECTED]
>
> Hi Diego,
>
> Zitat von Diego Fernandez <[EMAIL PROTECTED]>:
>
> > Is
Hi,
You give me this indications at
http://otrs.org/cgi-bin/cvsweb.cgi/otrs/doc/manual/language-translation.sgml:
If you want to translate OpenTRS in a new language, you have to do five
steps: Take the current German translation (German.pm) from CVS (
http://otrs.org/cgi-bin/cvsweb.cgi/otrs/Kern
I have
installed LRH 73 with
mysql
mysqlserver
mysqlclient9
mod_perl
perl_Mysql
apache
perl-Date-Calc
perl-MIME-Base64
perl-Digest-MD5
I installed otrs-0.5-BETA8.i386.rpm
- # service httpd restart
- # service mysqld start
- S
I need that Customer sessions close automatically when Customer close his
browser.
is that possible?
Thanks.
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Hi,
Is it possible to access system email accounts with a email pop/Imap
client? If so, i need to block the access posibility
Thanks.
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Hi,
There is not the field priority and Attachment when creating a customer new
ticket.
Can you add it?
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Hi Martin,
I could solve my problem: when creating a new ticket, i get "500 server
internal error"
(I'm using Red Hat 7.3)
I did this:
# usermod -G apache otrs
# ~otrs/bin/SetPermissions.sh /opt/OpenTRS otrs apache users apache
Then I obtain an error on the web, when creating a ticke
t does OTRS_USER and WEBSERVER_USER resfers to.
Then I check $Self->{Home} in my Kernel/Config.pm. It is $Self->{Home}=/
opt/OpenTRS
Then I tryed again to create a new ticket at customer.pl, but got the same
bad result.
Do you need me to send any configuration file or something?
&g
Hi Martin,
>
>
>
> > Hi Diego,
>
> > Quoting Diego Fernandez <[EMAIL PROTECTED]>:
>
> > > I'm logged as a customer at
http://helpdesk.openware.biz/otrs/customer.pl
> > >
> > > I go to new ticket, I fill in the "Subjetc"
I'm logged as a customer at http://helpdesk.openware.biz/otrs/customer.pl
I go to new ticket, I fill in the "Subjetc" and "Text" fields. The field
"To" has only one option: "OTRS System localhost> - Queue: Postmaster
- master queue". And click on "store" boton.
At the browser title appear "HTTP 5
I want to install OTRS on a REdHat 7.3.
please, give me some help on how to install it.
Thanks
- - - - -
Diego Fernandez - Openware
_
Visitenos en http://www.openware.biz
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I want to install OTRS over a Linux Red Hat. Which version do you think
OTRS works better?
Which version of MySQL?
Thanks.
- - - - -
Diego Fernandez - Openware
_
Visitenos en http://www.openware.biz
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