[otrs] RE : redirect customer user homepage

Hi, Here are for example what we use for a simple redirect for our customers: ServerName otrs-client.x.x ServerAlias otrs-client.x.x DocumentRoot /dir/otrsprod/ DirectoryIndex client.html ScriptAlias /otrs/ "/dir/otrsprod/bin/cgi-bin/" Alias

[otrs] PDF Print : table width too large : 2 pages

Hi, We use PDF printing as Result Form for a search. But sometimes (depends on what are the data) the report is splitted on 2 pages. Do you know a way to force the table width to fit on one page (maybe by cutting some data, we have for example some states that are quite long, > 30 char) Regards,

RE : [otrs] POP3: no delete

Thank you all for your answer, I will try to ask for a new adress... One additionnal question, what is for your the advantage of fetchmail and procmail compared to pop3? Thanks. -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de Paul Puschmann Envoyé :

[otrs] POP3: no delete

Hi all, Can you tell me if it is possible to fetch mails from POP3 to integrate into OTRS but without deleting it from the server? In fact I tried to comment the ligne 202 in the PostMasterPOP3.pl $PopObject->delete($Messageno); But the ticket are duplicated. That would be really

RE : [otrs] How to Delete?

Hi, The answer is that you can't delete a queue (only via sql, but not recommend for consistency ), you can only flag it "invalid" or "invalid - temporary" Hope this helps you. Regards, Bastien Leblanc Cellule Administration Peoplesoft Email: [EMAIL PROTECTED] -Message d'origine-

RE : [otrs] How to stop running Postmaster process ?

Hi, I would had you may need to kill the remaining process Check if 1837 is really the pid: ps -fp 1837 then kill -TERM 1837 kill -9 1837 finally delete the line from the table process_id concerning the process left in "processing" status Cordialement, Bastien Leblanc - Administrateur People

RE : [otrs] Installation on Oracle 9.2

  -Message d'origine- De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de EXT / CAP GEMINI LEBLANC Bastien Envoyé : lundi 16 octobre 2006 18:01 À : otrs@otrs.org Objet : [otrs] Installation on Oracle 9.2 Hi, I am trying to install OTRS 2.1 for my client under Oracle 9.2. The pr

[otrs] Installation on Oracle 9.2

Hi,   I am trying to install OTRS 2.1 for my client under Oracle 9.2. The problem comes with the initial insert script. All the insert statements are based on the “AUTO_INCREMENT” status of the tables. But this doesn’t exist in Oracle. I found one mail in the mailing list archives abou