Tyler and Markus,
Just a thank you for your advice regarding the e-mail attachment issue I was
having. I bumped up both the mySQL and OTRS attachment settings, and my
bouncing e-mail issue is resolved. There are several people here who are very
happy not to get a reoccurring ticket in their inb
er 08, 2004 9:09 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] error OTRS-PM-10
On Mon, 8 Nov 2004 08:38:16 -0700, Eric Assouad <[EMAIL PROTECTED]> wrote:
>
> What does the message below mean and how can I fix it? It's happens
> every night and is cau
What does the
message below mean and how can I fix it? It's happens every night and is causing
the e-mail to bounce and create a new ticket everyday around
midnight.
Got a packet bigger than 'max_allowed_packet', SQL: 'INSERT INTO
article_plain (article_id, body, create_time, create_by,
Perhaps that discription was a little confusing. Basically,
two e-mail messages just keep reappearing in our postmaster queue around
midnight. The messages were originally sent on 9/1 and now they keep reappearing
as if they are new tickets.
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED
Hello,
Love the OTRS
system, but on 9/1/2004 we are getting a couple e-mails that keep reappearing.
One e-mail is a new e-mail and another is a response. Both are from the same
person. The message reappears around midnight every night, but that is not the
original time the message was sent
I no longer have an admin group I renamed it to "Platform".
Idiot I am...
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Eric AssouadSent:
Friday, June 25, 2004 2:26 PMTo: User questions and discussions about
OTRS.Subject: RE: [otrs] Lost my admin privs
I tried it.
I hav
I tried it.
I have a user ID of 6, and I am a member of multiple
groups. I can change my "premission value", but:
1) What value should that be (0-6)?
2) Once I do this, should I see the "Admin" option when I
log in? I tried changing my permission values, but I never saw the icon for
"Admi
I'll try it! Thanks
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tyler
HepworthSent: Friday, June 25, 2004 2:03 PMTo: User
questions and discussions about OTRS.Subject: RE: [otrs] Lost my
admin privs
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Eri
Somehow (not sure
how) I lost my admin rights and I can't view my admin options anymore. Anyone
know how to retrieve them?
Thanks!
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