I would think that the problem starts with the cookie stored on the local PC.
Clear that out and try again.
Erik Mathis
AIU Dunwoody Network Administrator
> -Original Message-
> From: Klaus Steinberger
> [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, November 11, 2003 9:21 AM
> To: [EMAI
for you help btw, I was wondering if that would change the
locking for all the users or can I limit it to the user in question?
Also I found in the documentation what you were talking about (ASP).
>
>
> -Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECT
do with ASP. It's in the manual, at any rate.
> If you've got that turned on and it's possible to turn it
> off, that would probably solve your problem.
I haven't enabled that.
>
> Does this help?
>
> --
> Chris Salter
Erik Mathis
>
> -O
Our Receptionists take incoming calls and forwarded them to our helpdesk
using their email clients. They also get emails from our messaging
company which they decrypt and forward on to the correct person.
I have setup my OTRS 1.1.3 install to handle the emails from the
messaging company.
This work
I was wondering, if either a feature, or hack could be provided that
when a Agent leaves the company, all of their the unresolved tickets can
be unlocked and moved to a temp queue with no owner assigned, basically
like a new ticket?
Thank You.
Erik Mathis
AIU Dunwoody Network Administrator
That's correct, does jmartins have admin rights? If so then he can do as
he pleases.
Erik Mathis
AIU Dunwoody Network Administrator
> -Original Message-
> From: Duarte Cordeiro [mailto:[EMAIL PROTECTED]
> Sent: Thursday, August 28, 2003 8:08 AM
> To: 'User questions and discussions ab
Once you find the tickets, click history.
More then likely you will find that the ticket has been locked, and is sitting in your
Locked queue. This would also explain why you don't see the sub queues, because there
is nothing in them.
Erik Mathis
AIU Dunwoody Network Administrator
> -Ori
Jason Joines wrote:
> It looks like we are going to deploy OTRS as the Ticket System for
> my organiztion. Other organiztions have asked me for sugggestions.
> However, one of their requirements is the ability for each Tech that
> works on a ticket to be able to enter the amount of time they spe
Use fetchmail in a cronjob to download the mail into another email box.
Then use procmail to filter out the email with the bad mojo.
http://www.xray.mpe.mpg.de/mailing-lists/procmail/2000-02/msg00231.html
Explains how to to this.
Then just change otrs to get the mail from the new mailbox, probabl
Martin Edenhofer wrote:
> Hi Erik,
>
> On Fri, Jun 06, 2003 at 04:36:49PM -0400, Erik Mathis - ATL Dunwoody
> Staff wrote:
>> In any version of otrs, where would one change the default body text
>> of the PhoneView?
>>
>> Or better yet, we take in l
Title: Message
In any version of
otrs, where would one change the default body text of the
PhoneView?
Or better yet, we
take in laptops for repair, and would like to create a ticket for each
laptop.
It has been working
ok when we copy and paste in our ticket info i.e.. Model, S/N, Problem
Title: Message
Did the orts 1.1.2
address the RE: in the subject messing up message routing?
Erik Mathis
AIU Dunwoody Network
Administrator
[EMAIL PROTECTED]
Title: Message
Yes, custom reports would be a great help.
Especially reporting on agents productivity, and to identify "problem
users".
Thank YouErik
Mathis
-Original Message-From: Covert, Jake
[mailto:[EMAIL PROTECTED] Sent: Friday, April 04, 2003 10:33
AMTo: [EMAIL
Thank You
Erik Mathis
ITS Member
[EMAIL PROTECTED]
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