[otrs] RE: OTRS is too slow

Hi everybody, I don't want to start a programming language discussion, but perl is not the cause if otrs is too slow for you. See http://shootout.alioth.debian.org/gp4/benchmark.php?test=all&lang=perl&l ang2=php for a comparision of perl and php according to speed. (Ok, I admid, I'm a perl fan ;)

Re: [otrs] OTRS Install headache

e the master programmer: "Though a program be but three lines long, someday it will have to be maintained." Gerhard Weber ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://

RE: [otrs] PHP Script to show quick Status

Hi Swen, if you add the lines echo "http://www.w3.org/TR/html4/loose.dtd\";>\n\n"; just before printing the html-header the page is even HTML-4.01-conform. Thanks für the script, gerhard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archiv

RE: [otrs] Modifiying agent queue view

Hi Ron, > 1. Is there a way to modify the agent queue view to display the owner of each ticket? * Edit Kernel\Output\HTML\Standard\AgentTicketQueueTicketView.dtl * Look for # #$Text{"Owner"}: #$QData{"Owner","18"} # * uncomment those lines (i.e. delete

RE: RE: [otrs] Admin-Area for agents not in admin group

n install and there those buttons are not there. Any idea which settings are responsible? I'm using 2.2.1 by the way. gerhard -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gerhard Weber Sent: Thursday, July 26, 2007 10:50 AM To: otrs@otrs.org Subjec

[otrs] Admin-Area for agents not in admin group

Hi, I noticed that an agent who is not in the admin group gets the complete Admin-Area block when clicking on Company (Action=AdminCustomerCompany) or Customer (Action=AdminCustomerUser). The Admin-Area includes all the admin links for "Users & Groups & Roles", "Queue & Responses", "System" and "M

[otrs] RE: Changing the Customer View

Hi, according to http://doc.otrs.org/developer/2.2/en/html/c684.html#custom-translation-f ile the way you "should" do it, is create a "Custom Translation File" Kernel/Language/en_Custom.pm (probably /opt/otrs/Kernel/Language/en_Custom.pm). This way it might be simpler to update the system. Somet

Re: [otrs] Software error

e warn statements does not give me any output ...) you need the check your apache error log. greetings, gerhard Thus spake the master programmer: "Though a program be but three lines long, someday it will have to be maintained." Gerhard Weber S

Re: [otrs] Software error

Hi, > > You can try extending @INC. add the line: > > unshift @INC, "/{insertFullPathHere}/Kernel/cpan-lib/Net/DNS/"; > > to index.pl, this way you will search that directory first while using > > index.pl. Would that do what you need? Hope this helps. > Too bad, the original error > "Modifica

RE: [otrs] Software error

urrent versions are 630 and 659. Hope that helps. Gerhard Thus spake the master programmer: "Though a program be but three lines long, someday it will have to be maintained." Gerhard Weber ___ OTRS mailing